| Candidate Information | | Title | Technical Support Information Technology | | Target Location | US-MD-Waldorf |
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Click here or scroll down to respond to this candidateInformation Technology Analyst with 14+ years providing IT operations support and maintenance across the enterprise. Expertise in LAN/WAN administration, technical support and integrated software applications. Strong knowledge and comfort within Windows and Linux servers, Windows Active Directory the networking infrastructure and peripheral processes with a wide variety of technical engineering and operating system software experience.CERTIFICATIONSCompTIA Linux + Certification ID: Street Address
CompTIA Security + Certification ID: 420270197AWS Certified Cloud Practitioner Certification ID: 438529211AWS Certified Solutions Architect Certification Plan to acquire certification in 2024.SKILLSOperating systems Asset Management Security ScanningWindows Hardware list NESSUSLinux Software listVirtual Machine System Configurations Vulnerability ManagementVirtualBox Security Technical Patching/UpdatesImplementation Guide (STIG) Microsoft Knowledge BasePROFESSIONAL EXPERIENCEProgram AnalystBureau of Census Feb 2020 Aug 2023Conducts detailed analysis of complex functions and work processes of broad administrative or technical programs and makes recommendations for improvement in the effectiveness and efficiency of work operations.Develops new methods, organizational structures, and management processes.Counsels and advises program managers on methods and procedures, management surveys, management reports, and control techniques.Unemployed, seeking employment Nov 2019 Jan 2020Computer Support Coordinator May 2009 - Oct 2019ASAE and The Center Washington, DCProvide ASAE/Center user support and computer maintenance for PCs.Log help desk tickets and calls and follows up to ensure that all requests have been fulfilled.Create and maintain user accounts on the LAN in coordination with the Director/Manager.Maintain new releases of software, including operating system software, MS Office Suite products and other applications on PCs and Macintosh computers.Assist in supporting the LAN Network, creation of printer queues, administration of servers and other systems.Maintain desktop computer equipment in-house, assist in maintaining an inventory of commonly needed spare parts and equipment and maintain an accurate physical inventory of all equipment, software and their related manuals and software media.Assist in maintaining proper licensing of all installed software, adherence to all company IT policies and maintenance of configuration standards.Restore files from backup, as needed.Install network and personal printers, miscellaneous peripherals to include CD ROM drives, scanners, and other computer equipment.Assist in the maintenance of mobile devices.Desktop Support Specialist May 2006- May 2009CASE Washington, DCTier 1 technical support.Troubleshoot and resolves computer, printer, network and other problems.User Manager for domains: change passwords, adding users, and edit permissions.Upgrades of Hardware and Software.Responsible for daily backup tape rotation.Operates, maintain and repairs desktop computers and peripherals.Executes established procedures for backups, maintenance, and routine activities.Maintains computer related supplies and inventory and distribution of these supplies.Responsible for technical support for desktop installation, configuration, and customization.Responsible for setup of audio/visual conferencing coordination for on-site meetingsExercises fiscal responsibility in all aspects of responsibilities.Firewalls SonicWALL and IronPort.Knowledge of Microsoft Windows 2003, Windows Server 2003, ActiveDirectory and Exchange.EDUCATIONUniversity of Maryland University CollegeBachelor of Science in Computer Networks and Cybersecurity 2018University of Maryland University CollegeBachelor of Science in Computer Information Technology 2009College of Southern MarylandAssociates Degree in Information Service Technology 2004 |
