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General Manager Resume Berlin, MD
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Title General Manager
Target Location US-MD-Berlin
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                                               JOE GALLAGHER
    Berlin, MD   Street Address -960-4979  EMAIL AVAILABLE             https://LINKEDIN LINK AVAILABLE

     BUSINESS DEVELOPMENT | SALES | ARCHITECTURE, ENGINEERING, & CONSTRUCTION |
CONSTRUCTION TECHNOLOGY | LARGE FORMAT PRODUCTION SALES SPECIALIST | LATEX PRINTERS |
               SALES PROCESS | RELATIONSHIP MANAGEMENT | LEADERSHIP

Business Development & Sales Professional with extensive experience with large format printing, scanning, and plotting
and construction technology. Built and grew sales teams, technicians, and other company staff and educated a client
base of 5000 through extensive training and relationship building. Growth mindset resulting in the successful sale of a
business built from scratch to $4.1M in the Tri-state area and won dealership awards for top sales.

                                               CORE COMPETENCIES

     B2B                                      Market Strategy                        Sales Operations
     Budgets                                  Marketing                              Sales Process
     Construction Technology                  Negotiation                            Sales Solutions
     Contract Negotiation                     New Business Development               Solution Selling
     Cross-functional Teams                   Outside Sales                          Strategic Planning
     Customer Service                         Product Development                    Team Building
     In Home Sales                            Project Manager                        Team Development
     Innovation                               Prospecting                            Team Leadership
     IT Technology                            Retail Sales                           Technology
     Management                               Saas Sales
     Manufacturer s Representative            Sales Management

                                                CAREER HIGHLIGHTS
     Business Development Champion who increased revenue from $800K to $4.1M while maintaining a 5000 client
     database.
     Inspiring and Trusted Leader who is a great listener and always values others  ideas and opinions.
     Operational Expert who increased customer service agreements YOY.
     Organizational Efficiency streamlining processes and people, managing projects in various size and scope at 4
     locations.
     People Performance with loyalty to the 36 employees and the best interest of the company for 36 years.
     Team Builder with proven ability to lead, mentor, supervise, and motivate employees, growing service department
     from two to eight technicians, sales staff from three to nine representatives, and company staff from 13 to 36
     employees.
     Process Improvement implementing software to streamline business operations and cut expenses and overhead.
     Strategic and Tactical Visionary who purchased three competitive businesses and then negotiated the sale of a 46
     year old business.

                                             PROFESSIONAL EXPERIENCE
Frankford Cabinet and Furniture Shop / DBA: Frankford Woodworks, Frankford, DE                    07/22   05/24
GM/ VP of sales and Design
      Managed day to day operations
      On boarded new vendors
      Developed commercial millwork/casework division and manufactured cabinet division
        Lead sales and marketing team
        Project manager
        Advised ownership of new technology, processes and procedures
        Design in 2020 software and Mozaik software

RPG Squarefoot Solutions, Laurel, MD                                                     08/19 - 12/21
Vice President
  Provided innovative ideas for business growth and grew sales revenue YOY
  Charged as the team leader, providing morale and team development, serving as the company growth manager
  Created new comprehensive service plans, which improved product to client logistics



JOE GALLAGHER                                                                                               PAGE 2

    Grew and maintained client base across Tri State region and provided installs and training for hardware and
    software
    Served on COVID-19 Management Team ensuring safety and well-being for internal and external stakeholders

G & H Service Company, Norristown, PA                                                           12/00 - 08/19
Owner & President
  Operated four locations across the Tri State region overseeing all aspects of day-to-day business
  Served on HP, Xerox and KIP dealer councils and HP and Xerox service councils
  Earned the Xerox President s Club Award achieving Xerox 10 top sales dealership for multiple years
  Achieved KIP Top 10 dealership and exceeded manufacturers  quotes and goals YOY

G & H Service Company, Norristown, PA                                                       11/95 - 12/00
Service Manager
  Managed a team of eight technicians including hiring and firing
  On boarded and trained new in-house technicians and set up vendor training
  Grew service revenue by 22% YOY and assisted sales team in meeting their goals through incentive programs
  Participated in advisory dealer councils at Xerox, HP, and KIP
  Managed all in-house inventory, tech inventory, and purchased parts and supplies
  Advised management on latest technology, products and programs to grow business
  Billed service agreements and collected bad debts

G & H Service Company, Norristown, PA                                                          04/85 - 11/95
Master Service Technician
  Serviced wide format printers, plotters, and scanners
  Negotiated contracts and sold service agreements to clients
  Provided sales leads to sales team to promote business growth
  Top tech in selling service agreements YOY

                                                TECHNICAL SKILLS
                                                                 2020 Software
    ECI/ E- Automate                                             Mozaik Software
    Goldmine                                                     Quickbooks
    Microsoft Dynamics 365 CRM
    Microsoft Office

                                                    VOLUNTEER
    Marsh Creek Harbor HOA Architectural Committee                                                    2018 - 2021
    American Senior Legion Baseball General Manager                                                   2008 - 2013
    American Senior Legion Coach                                                                      2006 - 2010
    Elementary Football Coach                                                                         2004 - 2007
    Elementary Baseball Coach                                                                         2002 - 2008
    Little League Baseball Coach                                                                      1997 - 2006
    Organized and raised proceeds for Charity Golf outing

                                              PERSONAL INTERESTS

    Fishing, Golfing, Baseball, Football, Hockey, Motorcycles, Boats, Outdoors, Poker, Home Improvements, Hiking

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