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Click here or scroll down to respond to this candidateCandidate's Name
SKILLS Customer Service Cash Handling Customer service excellence Patience and Empathy Customer Assistance Work Ethic and Integrity Time management skills Cash handling and management Money Handling Customer RelationsDedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. WORK HISTORYMarch 2024 - June 2024Cashier Franciscan Health Indianapolis, Mooresville August 2023 - June 2024Patient Financial Counselor Franciscan Health Indianapolis, Mooresville,indiana Welcomed customers and helped determine their needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift. Built relationships with customers to encourage repeat business. Resolved customer complaints professionally, leading to improved customer relations and loyalty.Counted money in cash drawers at beginning and end of shifts to maintain accuracy.Enhanced customer satisfaction by providing efficient and accurate cash transactions.Assisted customers with returns, refunds and resolving transaction issues.Handled multiple payment methods securely, minimizing discrepancies and potential losses.Worked closely with shift manager to solve problems and handle customer concerns.Provided backup support for other departments when needed, showcasing versatility within the retail environment.Exceeded productivity goals through consistent attention to detail and organization during busy shifts.Performed cash, card and check transactions to complete customer purchases. Handled cash with high accuracy and took care to check bills for fraud. Used POS system to enter orders, process payments and issue receipts. Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.Conducted thorough audits of patient accounts to identify discrepancies and prevent potential revenue loss.CONTACTIndianapolis, IN 46254PHONE NUMBER AVAILABLEEMAIL AVAILABLEMarch 2022 - July 2023Customer Service Representative R1 Rcm, Indianapolis, Indiana March 2018 - June 2022Customer Service Team Lead St Vincent's University Hospital, IndianapolisEducated patients on available financial assistance programs, guiding them through application processes when needed.Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.Collaborated with medical staff to ensure accurate billing codes and minimize claim denials.Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.Enhanced team performance through regular trainings on best practices in patient financial counseling and related topics.Streamlined insurance verification processes for increased efficiency and reduced errors.Negotiated payment plans with patients, maintaining a high rate of successful payments.Verified patient insurance eligibility and entered patient information into system. Engaged with patients to provide critical information. Provided excellent customer service to patients and medical staff. Processed payments using cash and credit cards, maintaining accurate records of transactions. Resolved customer complaints using established follow-up procedures. Handled customer inquiries and suggestions courteously and professionally.Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Updated account information to maintain customer records. Resolved customer service issues using company processes and policies and provided updates to customers.Escalated issues to proper supervisors when standard processes were not effective.Reduced average handle time through effective communication training and improved knowledge of products/services offered.Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.Implemented feedback tracking system to identify areas of improvement and adjust team strategies accordingly.January 2010 - March 2018Customer Service Representative St Vincent's University Hospital, IndianapolisMarch 2008 - September 2008Admissions Representative Methodist Hospital Of Indiana, Indianapolis, IndianaPromoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.Improved customer satisfaction by addressing and resolving complex issues in a timely manner.Coached new team members on service techniques and provided scoring through quality assurance program.Maintained high employee retention rates by fostering a positive work environment and supporting professional development opportunities.Handled customer inquiries and suggestions courteously and professionally.Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Updated account information to maintain customer records. Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.Participated in team meetings and training sessions to stay informed about product updates and changes.Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.Tracked customer service cases and updated service software with customer information.Exceeded performance metrics consistently, earning recognition as a top performer within the team.Provided coaching and mentoring to new hires, contributing to their successful integration into the team.Streamlined call center processes for improved efficiency and reduced wait times.Educated customers about billing, payment processing and support policies and procedures. Investigated and resolved customer inquiries and complaints quickly. Confirmed patient demographics and updated practice management software for accuracy.Consistently met or exceeded performance expectations, contributing to a positive reputation for the registration department.Operated standard office software applications to compile data and prepare information and correspondence.Enhanced patient satisfaction by providing prompt and courteous service during the registration process.Coordinated with staff to process [Type] paperwork and direct to appropriate departments.January 1993 - March 2008Patient Financial Counselor Methodist Hospital Healthcare System, Indianapolis, IndianaUsed [Software] to record and organize patient insurance and medical information.Assisted other clerks with front desk duties, answering questions and accurately using reservation system.Educated patients on available financial assistance programs, guiding them through application processes when needed.Assisted in the development of new policies and procedures to improve overall patient financial experience.Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.Enhanced team performance through regular trainings on best practices in patient financial counseling and related topics.Streamlined insurance verification processes for increased efficiency and reduced errors.Negotiated payment plans with patients, maintaining a high rate of successful payments.Verified patient insurance eligibility and entered patient information into system. Provided excellent customer service to patients and medical staff. Offered simple, clear explanations to help clients and families understand hospital policies and procedures.EDUCATIONAugust 1977Associate of Arts Medical Office ManagementProfessional Careers Institute, Inc. - Indianapoli, Indianapolis, Indiana |
