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Title Human Resources Lead Software
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Street Address ; Cell PHONE NUMBER AVAILABLE; EMAIL AVAILABLEHIGHLIGHTSML Engineer  Sales  Japanese-English Interpreter/Translator  Director  Management Coordinator  Executive  QA/QC Lead TesterSKILLS Multilingual (JP, EN, & SP)  Management/Leadership  Computer Savvy Python  Syntax Linux  Engineer  Bluetooth  Network QA/QE Testrail Okta Salesforce JiraWORK EXPERIENCELead Software QAEngineer/manager  PanasonicWellYohana LLC, July 23-Present Lead APAC QA members for ensure delivery daily, weekly, monthly QA testrail results Corroborate with Global marketing team and ensure meet the release production date Navigate ambiguity across requirements and workflows to define engineering tasksand deliverables Work closely with cross functional engineering teams, support, operations, design and productmanagement teams to suggest mission-critical web-based solutions to create efficiencies andscale within the payment Navigate ambiguity across requirements and workflows to define engineering tasks anddeliverables Provide accountability and leadership across trading products and engineering fronts Work with both US & JP product, design, QA team, marketing, JP localization team to suggestthe quality tasks and ensure meet the delivery day Leading/managing with tracking Jira tickets & bugs: Use salesforce & strips Contribute for create testrail test cases:cross functional Website & iOS devices QA testsLead Software QAEngineer  HCL America at Google, Mountain View, Feb 22- Feb 23 Understanding for the network system and test processes: triaging Automation team tests bugs Lead Trainee for cross team new members:Devices, apps, accessibility, auto, & digital keys Independently work/Leading/managing with clients projects, investigating roots of bugs,debug issues for using an internal tool Lead test for an accessibility special test projects BLE tests:5G/LET/ Server tests, use Linux, adb, logcat, OTA, fastboot, and other toolsand find issues in the products at lab Use internal script for updating for software/hardware, apps to create automotive digital keys Use Google standard debug tools and triaged: procedure to deliver to team/department Ensures quality computer integration into the overall functions of scientific computation, dataacquisition, and processing. Contribute to creating daily test trackers to the definition and timely achievement of overallproject goals. Ability to under and prioritize task and issues quickly and efficiently Highly organized with attention to detail and a commitment to quality Perform QA tests for explanatory daily to weekly multiple smoke/functional, regression, stress test, special test cases for developer and production (UAT) versionML KG Japanese Engineer  Advantis/e2f, San Jose, Feb 20- Feb 22 Team lead, training,project task management, and create instructions for the daily,weekly task procedures and organize for the team tasks Monitoring and improve the quality of the international aspects of AI knowledge:NLP, ASR,voice recognition, TTS, Conversational AI Interacting with the data team and engineers to uncover issues and evaluate data quality Independently work, investigating roots of bugs, debug issues for using an internal tool Implement/adding and fix for Al knowledge dialogs through the bugs to use appropriate tools Develop and implement machine learning models and algorithms to solve complex businessproblems Understanding for SQL, data collection, evaluate, & analyze the massive data: output ofmachine learning classifiers and internal tools Own the full ML life cycle for a significant new ML product, including its production quality andcontinued improvements Researching, classifying, and annotating the phrases, terms, and data Entity extraction, speech recognition, topic modeling, parsing, question answering, RelationExtraction, Ontology, Analyzing Al speech recognition to UI issues Automation testing, linguistic data with Python, ADB tools, Jenkins, JsonTest lead Engineer Akraya, Inc at Google, Mountain View, CA Aug 19- Oct 19 Create test plans for new Google TV experience for user experience testing Work with Eng/PM/QA Android developer teams to gather requirement for testing and creatework estimates Coordinate testing efforts with Google TV QA team, and teams outside core product-play,Assistant, YouTube and other third party appsPerform explanatory daily to weekly multiple smoke tests: use Linux, adb, logcat,fastboot, bluetooth flashing, OTA test,and other tools and find issues in the productsOps II Engineer core assistant  Q Analysts at Google, Mountain View, CA Jan 19- May 19 Analyzes internal/external customers device issues/bug, bluetooth, OTA test and triaged Triage from machine learning processes (AI) : correct and deliver to right components Use Google standard debug tools and triaged: procedure to deliver to team/department Consults with development engineers in resolution of problems. Ensures quality computer integration into the overall functions of scientific computation, dataacquisition, and processing. Contributes to the definition and timely achievement of overall project goals. Participates or leads in efforts to define new components, products or processes. Identifies and solves technical challenges. Participates or leads cross functional technical teams. Assures experimental quality through voice recognition, analyze device performances ofprograms Organize a training, create daily to monthly meeting agendasJP Linguistic QA/Engineer Accenture at Google, Mountain View, CA June 17-Jan 19 Act as a QA lead: Cross training for APAC QA team members, organize, create daily tomonthly meeting agendas, review editing devices test descriptions Multiple devices tests, TV, WiFi, OTA test, accessibility and Bluetooth manual testing: Reportrelevant bugs and triaging for using best practices through Googles internal database system such as debugging system tools, adb, logcat, fastboot, flashing, Bluetooth Test cross functional testing with website, multiple apps, chat bot, Google internal apps toexternal multiple apps and devices Google assistant for voice recognition, analyze devices performances of programs: take actionto correct deficiencies from consultation Analyzes Google assistant NLU/ASR: write bug and send appropriate Dpt. Ability to under and prioritize task and issues quickly and efficiently Highly organized with attention to detail and a commitment to quality i18n Google assistant/ Al : EN/JP vice versa IT translation and localization Worked with multilingual team and tested with cross over the teamSales/Marketing- Silicon Valley Fudousan (Reality), San Jose, CA Mar17- June17 Coordinate over 200 existing Japanese companies CEO level customers accounts; dailycommunication via email and cold phone calls for setting up the meetingAct as a CEOs executive; manage and forecast daily schedules Outside sales; visit an existing customers and develop new prospective customers offices over1-10 companies in a day Assist and coordinate our customers housing need and coordinate the house tours around thebay area Collaborate and assist as a communication specialist:EN & JP for between landlord and renters Participate the bay area business events; weekly base to meet the new customers Manage CRM for existing and new customers informationHelper Coordinator Pinnacle at UPS, San Jose, CA Nov 16- Jan 17 Supervised/managed UPS delivery routes for drivers and drivers helpers over 100 dailyschedule Close to work with HR to maintain coordinate over 200 helpers hiring process Coordinate,communicate and management for inbound/outbound phone calls Act as a management and supervisory of coordinating daily office schedulesJP Media CuratorAdecco at Apple TV Universal search, Cupertino, CA May 16-Nov 16 Japanese and international content, analyze functionality/linguistic reviews; Swedish,Norwegian, Portuguese and other languages File the bugs and recommend engineering corrective actions Close to worked with operation/delivery/marketing departmentsJP QC Content Analyst  Vaco at Google YouTube, Mountain View, CA Feb 15- May 16 Ensure to QC to following the companys policies and deliver the quality products Write EN/JP and report relevant bugs and errors using best practices through YouTube internalDatabase; facial expression errors, digital hits, subtitle errors, etc Japanese and international content reviews; analyze functionality/linguistic review, recommendengineering corrective actions Indirect team leader of 6 people to create the new QC policies for the new contentsJP Localization QA engineer  Z-Axis at Cisco, San Jose, CA Sep 14-Oct 14 Write and report relevant bugs and errors using best practices through Cisco internal database Japanese content review; analyze functionality/linguistic tests, recommend engineeringcorrective actions and use JIRA Analyze Cisco devices, applications, and smartphones, performance of programs; take actionto correct deficiencies from consultation EN/JP vice versa IT translation; report to the engineeringJP Localization QA test engineer/Team Lead Accenture at Google, Mountain View, CA Aug 14-Sep 14 Japanese App game content review; analyze functionality tests, recommend engineering corrective actions Responded & act as HR to interviews and hiring candidates for new project team for over 40international localization/engineer contractors. Responded for team, group meetings, work task schedules/ progresses, status for make a bestdecisions to deliver the client Google teamJP Localization Specialist  Welocalize at Apple, Cupertino, CA Oct 13-July 14 Lead new project; Highly organized with attention to detail and a commitment to quality Japanese content review; analyze functionality tests, recommend engineering corrective actions Write/report relevant bugs and errors using best practices through Apple's internal database Ability to under and prioritize task and issues quickly and efficiently Native language skills and cultural awareness of native country; EN/JP vice versa translationJP Network System Hard/Software field engineer  System Design America (SDA),San Jose, CA July 13-Jan 13 Android Debug Test/troubleshoot applications via hardware, database, and programming Maintain/modify smartphone s/w programs; develop programming logic, make coding changes Analyze phone performance of programs; take action to correct deficiencies from consultation Execute automated W Lan test cases Android Debug Test/troubleshoot applications via hardware, database, and programming for use Qualcomm,QXDM, & Linux Daily server configuration, Network and hardware testing with mobile devices apps Analyze data for QXDM logs & Field Diagnostic Tools & SystemsCall Center Agent  Randstad at Google, Mountain View, CA Mar 13-Apr 13 Nik by Google- JP/EN call center agent; used salesforce to organized all internal/externalcustomers, software analysis, updates, upgrades, troubleshooting Inside Sales experience: facilitated communicate specialist by phone/email w/customers fornew upgrade offer to new and existing customers. Act as JP QA engineering to code and use billing system all customers 50-500 daily reports JP agents lead; translate/interpret vice versa JP/EN Nik by Google website, customerinformation, and daily reportsJP Localization Specialist  Welocalize at Apple, Cupertino, CA July 12-Aug 12 Write and report relevant bugs and errors using best practices through Apple's internal databasesystem. Analyze data for Voice recognition for localization. Ability to under and prioritize task and issues quickly and efficiently Native language skills and cultural awareness of native country Highly organized with attention to detail and a commitment to quality EN/JP vice versa IT translation; report to the engineeringMarketing Manager  Liberty Tax, San Jose Office, CA Jan 12-April 12 Marketing, developing for a business with local communities for newest office Manage/training 7+ marketers daily/weekly shifts; create/implement events every weekend Office administrator; answer phone, greet clients, track daily schedules, organize officesupplies Completed Liberty Tax school 60 hours and CA Tax classManagement (Owner/recruiter/Teacher/Instructor/Coordinator), US and Japan, 1998-2010I was US Air Force military family memberSchool owner: local marketing--successfully established/managed operations for 500+ studentsMaster Kindergarten Teacher: Supervised 4 teachers; Coordinated parent/teacher conferencesCreated, coordinated, and managed class and school budgets for the events for yearly planDeveloped weekly, monthly, yearly school performance, events, and teachers schedulesCommunity College: marketed/taught 1st ever course curricula for 20+ classes at 3 campusesCreated and Managed schedules for 20 classes at 3 college campusesManaged over 20 students portfolios and reports to the community education programSupported local community college course marketing department--developed new coursesSt Louis Japanese School: Led $14K in fundraising to increase school budget and marketingLed teachers conferences and coordinated two annual student musical performancesEnglish Instructor: Taught business English to 24 branch managers from Toshiba ElectronicsInterpreter/Translator (Japanese-English), Various Locations in US and Japan, 1998-2010I was US Air Force military family member12+ yrs experience; Strong bilingual communication skills in multitude of capacities/industriesSales, US govt, Japanese sub-contractors, education, court, emergency rooms, social work,mental health, construction, customer service, business/contract document proof readFacilitated delivery of $30K of house equipment; created resident/contractor work schedulesResponsible to order household appliances; managed Japanese contract Co. equipment facilityOffice administrator/office clerk/customer service; organized office supplies, managed officeManaged office phone calls, facilitated office correspondence to customersExecutive Assistant: reported to Japanese construction company CEOProvided interpretation between US govt, facilities, and Japanese construction companyManaged short-term projects and provided daily reports to Govt and company CEOResponsible to arrangement travel and schedule plan for CEOResponsibility and managed companys construction estimate and revenueFacilitated ordered manufacture products import/export and report to US Army QAOffice Manager, Misawa City Chamber of Commerce, Misawa, Japan 2000-2004Managed and marketed international events for city renovation project Western villageDrove information flow of city downtown faade redevelopment of over 100 local businessesManaged 7 entry employees to market new city business development to 45,000 city residentsReported to CEO for branch office projects for daily, weekly, and monthly updatesMarketed city events/plans/coordinated to residents; hosted numerous city eventsRecruited and hired international talent for city international events Excel professional; tracked/managed/coordinated event schedules, reported to CEO Japanese/English interpreter/translator for office employees and US civilian/active duty Organized branch office facilitys supplies and coordinated monthly budgetsSales Representative, Fuyo Cosmetic Company, Sendai, Japan 1998-2004 6+ yrs experience of sales of $16K/mo; presented info at conferences to 200+ customers Perform individual/team sales representative and presented as a cosmetic care demonstrator Managed individual/team planning for daily, weekly, monthly referral and customer appts Responsible to order, process, and track delivery of beauty machine/cosmetic products Daily customer service; directed official phone calls for customer sales and follow up actions Tracked revenue records cosmetic and products; weekly, monthly, periodically Team oriented and created customized business cases for specific sales opportunities Maintained thorough understanding of company products to develop new sales opportunities Responsible to assist new team entry level sales representatives Developed new sales team and led daily, weekly, and monthly sales targetsMisawa Fun and Learning Center/Assistant Director, Misawa, Japan 1999-2000 Managed $300K annual budget; directed curriculum for 7 teachers and over 100 students Organized school budget, purchased school supplies; Coordinated students parents conference Managed daily, weekly, monthly, yearly project/events; translator/interpreter as acommunication specialistUS Air Force/ Executive Administrative Assistant, Family Support Center, Misawa Air Force Base, Japan 1999 Event coordinator, customer service, municipal tours; American/Japanese home-stay program Support military/civilian families for bill payments, local community information, interpreting Office clerk, receptionist, customer service, Japanese/English interpreter/translator Telephone and customer personal assistant for local and international travel and schedules Managed and kept track USA government international bases information recordsEDUCATIONBachelor of Science, Business Management. University of Phoenix, 9 classes remainingAssociate of Arts Degree. Miyagigakuin University, Sendai, Japan; Elected Alumni PresidentHigh school Diploma. Miyagigakuin Womens High School, Japan; Elected students president

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