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ROFESSIONALKILLSORKHStreet Address /2014to07/2010to03/2006toPSWFLOYD ADAMS10022 Montview Boulevard, Aurora, CO 80010Home: PHONE NUMBER AVAILABLE - EMAIL AVAILABLESUMMARYService Professional excelling at customer satisfaction and retention. Pre and post-sales supportspecialist. Flexible and hardworking in deadline-driven environments. Additionally customerservice driven.Creative problem solver Trusted key holderExceptional communication skills Shipping and receiving professionalMS Windows proficient Multi-line phone talentStrong client relations Strategic sales knowledgeTraining development aptitude POS systems expertQuick learnerISTORYCurrent ACCOUNT MANAGERTGS MANAGEMENT 1710 17TH STREET, COAnswered an average of 85 to 100 calls. And 150 emails per day by addressing customerinquiries, solving problems and providing new product information.Politely assisted customers in person and via telephone.Answered product questions with up-to-date knowledge of sales and store promotions.Effectively communicated with and supported sales, marketing and administrative teams ona daily basis.Conducted weekly walk-throughs with the manager to discuss interior visual displays,including store window presentation.01/2014 ACCOUNT MANAGER / CUSTOMER SERVICEBANDIT  4799 DAHLIA STREET, COCommunicated with vendors regarding back order availability, future inventory and specialorders.Provided an elevated customer experience to generate a loyal customers.Answered product questions with up-to-date knowledge of sales and store promotions.Handled daily heavy flow of paperwork and cooperated with the accounting departmentson invoicing and shipping problems.Effectively communicated with and supported sales, marketing and administrative teams ona daily basis.Routinely answered customer questions regarding merchandise and pricing.Recommended alternative items if product was out of stock.06/2010LOAN PROCESSORCITI FINACIAL 310 DRY CREEK DRIVE, COSet up and explained new membership contracts.Provided an elevated customer experience to generate loansEffectively communicated with and supported sales, marketing and administrative teams ona daily basis.Handled daily heavy flow of paperwork and cooperated with the accounting departmentson invoicing and final loan %Developed reputation as an efficient loan service provider with high levels of accuracy.EDUCATION1989Investigated and resolved customer inquiries and complaints in a timely and empatheticmanner.Associate of Applied Science: BUSINESS CAREERSTHE BOYD SCHOOL BUSINESS CAREERS - ONE CHATHAM CENTER, PA