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Name Available: Register for Free
Title Customer Service Quality Assurance
Target Location US-TX-Harker Heights
Email Available with paid plan
Phone Available with paid plan
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PHONE NUMBER AVAILABLE EMAIL AVAILABLEExperienced in customer service, records management, and inventory control. Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively. Successfully supported complex, deadline-driven operations and able to identify goals and priorities as well as resolve issues in initial stages.SKILLSStaff ManagementQuality Assurance/ ControlRecords ManagementTraining and DevelopmentLegal ComplianceAccount ResolutionTeam Lead October 2019-August 2022Purple Mattresses  Clearfield, UTSupport management in overall store leadership and supervisionDrive brand awareness and brand advocacy to exceed projected store goals to include teaming up with partners in the local market to raise awareness across the regionAides recruiting, hiring, and monitors the development of the store associatesServe as an example in providing premium customer experience and build relationships with our consumers.Support management in maintaining high standards of visual merchandising and brand presentationEnsure financial objectives and controls are consistently and correctly managedFoster and support a collaborative and open environment across all areas of the companyMeat Handler July 2017- October 2019Turkey Plant  Moroni, UTInspecting stock for bones, sinews, and fatty tissue.Weighing and cutting meat to meet the client's specifications.Wrapping and packing meat products according to company guidelines.Loading and unloading distribution and/or delivery trucks.Working with the storage management department to ensure that all products are stored properly.Ensuring that all orders are complete and accurately documented.Adhering to and implementing the company's health and safety guidelines.Front Desk Reservations March 2016 - July 2017Days Inn Hotel  Roy, UTManage online, phone and in-person room reservationsWelcome guests, check them in, distribute room keys and explain the hotels amenitiesTake payment from customersRespond to guests issues and complaints in a friendly, timely mannerExplain local amenities and attractions to guestsWork with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needsAssist customers with the planning of special events such as weddings and business conferencesArrange specialized services for VIP customersDeck Hand January 2013  March 2016Unisea Inc. Dutch Harbor, AKResponsible for receiving and tallying all inbound products into the warehouse management system.Collection and entry of all information pertaining to inbound shipments, including order creations.Maintain accurate inventories of packaging, ingredients, and supplies.Assignment of outbound orders for picking.Schedule inbound and outbound trucks, check in drivers to shipping and receiving office.Utilize computer equipment to accurately input all data. Print appropriate labels for finished pallets. Utilize inventory print outs to meet shipping and receiving needs.Create labels as requested for outbound orders.Work with Customer Service Team as needed.Other duties as assigned.Residential Specialist- San Gabriel crisis Center October 2023-April 2024Georgetown TXAssist With daily living activities, ensuring that individuals receive the necessary care and attentionFollowing proper protocols and guidelinesHelping residents with tasks such as cooking, cleaning, personal hygiene, and social interactionsEmergency situations, residential specialist implement emergency procedures to ensure the safety and well being of residentsMaintain accurate records, documenting residents progress behavior, and any incidents.Effective communication with other caregivers is essential.EDUCATIONFagaitua High School, High School Diploma  American Samoa 2009

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