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Click here or scroll down to respond to this candidateCandidate's Name
Cincinnati, OH Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONALSUMMARYCurrently have over 20 years of experience in the Alcohol and Drug field. I have 2 years of experience in Management.Currently 2 years of experience as a night auditor in the hotel field. Currently have CDCA IICurrently working on getting peer support certification. I only have the 40 hours in person class to complete and I should have that completed Aug 23, 2024. Seasoned Operations Manager and talented leader with 2 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Seasoned Operations Manager and talented leader with 2 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.WORK HISTORY RECOVERY SUPPORT SPECIALIST 05/2014 to CURRENT Ridge Rehab Batavia, OHMonitor residents for compliance with program rules, policies and procedures. Fulfill staff in charge responsibilities. Monitor facility by answering phones, taking messages and making security rounds.Supervise weekend activities in compliance with Program Schedule. Monitor visitors, including children, for approved status. Search drop off items for clients and children.Evaluate non-crisis situations and crisis situations and take appropriate actions according to First Step Home policies and procedures. May facilitate didactic and therapeutic groups according to agency model. Responsible for documenting crisis intervention, case management sessions, individual counseling sessions and group counseling sessions according to ODMHAS standards.Accurately chart observations into the inter-shift report in the NextStep Electronic Health Record.Ensure compliance with ODMHAS/agency.Responsible for the collection of urines and breathalyzer testing of clients. Assist clients with medication.Attend monthly Recovery Support Specialist meeting. Review the minutes of the monthly staff meeting.Works to attain the goals as written in job performance evaluations. Abide by the standards as set forth in First Step Home's Compliance Plan. Responsible for following all safety rules and safe health practices of First Step Home, Inc.Pursue training necessary for enhancing clinical skills and acquiring and maintaining appropriate credentials and licenses.Comply with all agency policies, procedures and directives of immediate supervisor, the President/CEO and the Board of Trustees of First Step Home, Inc.Responsible for following the Core Values of First Step Home, Inc. Other duties as assigned.OPERATIONS MANAGER 05/2021 to 06/2024Seacreast Sharonville, OHSupervised operations staff and kept employees compliant with company policies and procedures.Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes. Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.Monitor residents for compliance with program rules, policies and procedures. Fulfill staff in charge responsibilities. Monitor facility by answering phones, taking messages and making security rounds.Supervise weekend activities in compliance with Program Schedule. Monitor visitors, including children, for approved status. Search drop off items for clients and children.Evaluate non-crisis situations and crisis situations and take appropriate actions according to First Step Home policies and procedures. May facilitate didactic and therapeutic groups according to agency model. Responsible for documenting crisis intervention, case management sessions, individual counseling sessions and group counseling sessions according to ODMHAS standards.Accurately chart observations into the inter-shift report in the NextStep Electronic Health Record.Ensure compliance with ODMHAS/agency.Responsible for the collection of urines and breathalyzer testing of clients. Assist clients with medication.Attend monthly Recovery Support Specialist meeting. Review the minutes of the monthly staff meeting.Works to attain the goals as written in job performance evaluations. Abide by the standards as set forth in First Step Home's Compliance Plan. Responsible for following all safety rules and safe health practices of First Step Home, Inc.Pursue training necessary for enhancing clinical skills and acquiring and maintaining appropriate credentials and licenses.Comply with all agency policies, procedures and directives of immediate supervisor, the President/CEO and the Board of Trustees of First Step Home, Inc.Responsible for following the Core Values of First Step Home, Inc. Other duties as assigned.NIGHT AUDITOR 07/1998 to 12/2000Holiday Inn Express Cincinnati, OHCompleted night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies. Oversaw night auditing of daily room occupancy and hotel revenue. Controlled cash and credit card payment transactions at front desk to successfully reduce errors.Kept accounts in balance and ran daily reports to verify totals. Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation. Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review. Entered customer data into room system and updated information whenever patrons changed rooms.Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.Generated and printed daily financial reports to track hotel performance. Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.Looked over pending check-ins and payment processes to complete closing procedures.CORRECTIONS SUPPORT SPECIALIST 09/2005 to 05/2014Talbert House Corner StonePerforms duties to maintain a safe and secure setting for clients and staff within a residential program setting. Ensures client needs are met and program protocols are followed at all times.Position Description:Monitor activities to ensure program guidelines are followed and appropriate client care is providedMake periodic rounds of buildings/grounds to ensure safety, security and optimal facility operationsAssist clients and peers in making appropriate decisions Deliver on-going oversight of client activityComplete accurate and timely documentation utilizing designated software Respond to emergencies or incidents through conflict resolution and crisis management techniquesPerform routine non-clinical intake duties as required Recognize behavior changes and monitor client movement Operate vehicle to transport clients as requiredRECOVERY SUPPORT SPECIALIST 05/2005 to 09/2008First Step Inc CincinnatiMonitor residents for compliance with program rules, policies and procedures. Fulfill staff in charge responsibilities.Monitor facility by answering phones, taking messages and making security rounds.Supervise weekend activities in compliance with Program Schedule. Monitor visitors, including children, for approved status. Search drop off items for clients and children.Evaluate non-crisis situations and crisis situations and take appropriate actions according to First Step Home policies and procedures. May facilitate didactic and therapeutic groups according to agency model. Responsible for documenting crisis intervention, case management sessions, individual counseling sessions and group counseling sessions according to ODMHAS standards.Accurately chart observations into the inter-shift report in the NextStep Electronic Health Record.Ensure compliance with ODMHAS/agency.Responsible for collection of urines and breathalyzer testing of clients. Assist clients with medication.Attend monthly Recovery Support Specialist meeting. Review minutes of the monthly staff meeting.Works to attain the goals as written in job performance evaluations. Abide by the standards as set forth in First Step Home's Compliance Plan. Responsible for following all safety rules and safe health practices of First Step Home, Inc.Pursue training necessary for enhancing clinical skills and acquiring and maintaining appropriate credentials and licenses.Comply with all agency policies, procedures and directives of immediate supervisor, the President/CEO and the Board of Trustees of First Step Home, Inc.Responsible for following the Core Values of First Step Home, Inc. Other duties as assigned.EDUCATION Some College (No Degree) Mathematics And Computer Science Raymond Walters, Blue Ash, OH |
