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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Jacksonville, FLSUMMARYSeasoned IT professional with 27+ years of experience, seeking a Desktop Support role. Skilled in workstation support, desktop refresh projects, and ServiceNow ticketing system. Proficient with SCCM, remote support tools, and Office 365 administration.WORK EXPERIENCEFutura for Baptist Hospital Jacksonville, FLWorkstation Support Jan 2024 - Current Managed inventory and installation of desktops, thin clients and various peripherals, ensuring timely equipment refresh across multiple doctor's offices. Efficiently imaged and deployed over 40-50 Dell Thin Clients daily, adhering to organizational standards and project timelines. Conducted thorough testing and verification of thin client machines at customer sites, maintaining high levels of user satisfaction and system reliability. Took inventory of Doctors Offices for deployment of Thin Clients Deployed Thin Client machines on site at various locations including Baptist HospitalKavaliro for Mayo Clinic Hospital Jacksonville, FLWorkstation Support & Deliveries Jun 2023 - Dec 2023 Configured and installed new laser printers, ensuring proper setup of TCP/IP and IMAP settings as part of the organization's 2023 Printer Refresh initiative. Executed the Desktop Refresh process by installing, testing, and verifying the functionality of replacement mini desktop machines at various customer locations. Managed the installation and testing of Zebra Label Printers, maintaining accuracy in print output and effectively resolving issues through the ServiceNow ticketing system.DecisionOne & NTT Data for US Bank Jacksonville, FLDesktop Support Field ServicesJun 2020 - Jun 2023 Provided comprehensive technical support to end users, resolving issues through the ServiceNow ticketing platform and offering assistance via phone and remote connectivity tools. Administered system updates and software installations utilizing SCCM, ensuring the efficient operation and security of user workstations. Managed Office 365 server integrations and user configurations, confirming accurate settings and access permissions for optimized system functionality. Executed remote installations and software deployments, monitoring progress to successful completion while minimizing support for Macintosh, Apple hardware, and iOS environments.Mican Technologies for Florida Blue Jacksonville, FLDesktop Delivery and Installations Nov 2018 - Apr 2020 Facilitated seamless hardware support by delivering, installing, and retrieving desktops and laptops, while also performing essential repairs. Configured and modified Office 365 settings to meet user requirements and ensure optimal system performance. Managed workload efficiently through the use of Service Manager and SmartIT ticketing systems, and executed software deployment and updates via SCCM.Signature Consultants for Bank of America Jacksonville, FL Application Support Apr 2018 - Oct 2018Addressed and resolved a variety of technical issues, including password resets, account access problems, VPNconnectivity, and IP telephony support, enhancing user experience and operational efficiency. Improved help desk support tools by contributing to the review and update of Knowledge Articles, ensuringaccurate and accessible information for issue resolution.Deutsche Bank Jacksonville, FLeDiscovery Operations Jun 2014 - Nov 2017 Enhanced eDiscovery system performance through Agile methodologies, expediting stakeholder ticket responses from several weeks to under two weeks, and occasionally within one week. Coordinated with project management, compliance, and legal teams to define requirements for integrating new applications into the eDiscovery framework. Administered eDiscovery tools, ensuring network functionality and hardware maintenance, while also performing daily system checks to uphold operational standards. Analyzed and resolved discrepancies in messaging within the eDiscovery platform, utilizing SQL queries to update database tables and contributing as a subject matter expert for system onboarding processes.Deutsche Bank Jacksonville, FleDiscovery Quality Assurance Lead Apr 2012 - Jun 2014 Developed and executed a comprehensive training program for new analysts on eDiscovery protocols, enhancing proficiency in the use of search tools for identifying relevant Electronically Stored Information (ESI). Authored and maintained process documentation, ensuring clarity in role responsibilities and adapting materials to reflect procedural updates, contributing to a 30% improvement in form submission efficiency. Performed routine maintenance on 40 SQL databases, optimizing system performance through strategic dataconsolidation.Deutsche Bank Jacksonville, FlSearch Analyst / Data Recovery Analyst Aug 2009 - Apr 2012 Conducted thorough searches and retrieved electronic messages using specialized software, ensuring timely deliveryof data to relevant stakeholders. Analyzed employee database access and coordinated with Regional and Global Technology teams to document and execute data recovery tasks. Acted as a key intermediary among Legal, Compliance, Human Resources, and Global Technology departments, streamlining communication and facilitating the recovery process for electronic messaging audits.Radio Shack Service Center Jacksonville, FLTechnical Support Analyst May 2004 - Aug 2009 Conducted comprehensive technical support, including troubleshooting, installation, and upgrading of operating systems, as well as hardware and software repairs for a wide range of devices such as desktop computers, laptops, and personal digital assistants. Implemented antivirus solutions and removed spyware/malware, enhancing system security and performance, and documented standard security settings for wired and wireless networks. Provided expertise in network configuration and setup, facilitated team leadership and training, and contributed to the documentation of router settings for brands including Linksys, Cisco, and D-link.All About Blinds & Shutters Jacksonville, FLComputer & Network Technician Jan 2003 - May 2004 Administered system updates and maintained network integrity for optimal performance, ensuring the seamless operation of Windows 98, NT Server, and XP environments, alongside regular updates for specialized company software. Developed the company's e-commerce website and managed digital assets, including website, email, and user accounts, while overseeing secure tape backups for critical databases.Soroc Technology Jacksonville, FLField Technician for Winn-Dixie Marketplace Bank & CIBC Apr 2001 - Jan 2003 Provided maintenance for a variety of hardware including IBM and Dell computers, Lexmark printers, and CiscoVoIP phones, ensuring consistent operational functionality. Managed network configurations and TCP/IP settings for critical communication devices across 30 retail locations, enabling seamless connectivity and support.GE Capital for Bank of America Jacksonville, FLDesktop/Network & Remote Support Apr 1999 - Apr 2001 Delivered comprehensive hardware and software support, including PC, laptop, and printer repairs, and resolved warranty issues, enhancing system reliability for over 2,000 users. Managed technical aspects of proprietary banking software, ensuring seamless remote access and functionality for 120 users, while also coordinating logistics such as shipping and receiving. Worked with multiple MSP which included Advanced Computing & PCS ConsultingMerlin Computers Jacksonville, FLService Manager & Computer Technician Apr 1996 - Apr 1999 Oversaw daily operations and guided a technical team in delivering hardware upgrades, troubleshooting, and repairs, ensuring quality service and customer satisfaction. Constructed custom PCs tailored to client specifications and provided comprehensive internet support across various platforms, including Internet Explorer, Netscape Communicator, and Microsoft Outlook.EDUCATIONHigh School Bitburg, Germany Diploma June 1991CERTIFICATIONSIT Support Specialist August 2018ITIL Foundations V3 Sept 2010A+ Certification May 2002 |
