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SUMMARYBanking professional with production knowledge, who performs well in a team setting or independently. Experienced in working in a time sensitive environment with stringent deadlines. Recognized for a strong level of customer service, punctuality and ability to multi-task in a fast-paced environment, excellent written and verbal communication and problem solving.SKILLSOrganization/strong attention to detail, Operating Imaging/Extraction Equipment (opex 7200, opex, felcon, ibml)EDUCATION AND TRAININGCurrently attending Chamberlain University, expected graduation May 2024CNA Certificate: Certified Nurse Assistant ICI Chicago, IL 2019EXPERIENCEAdministrative Assistant March 2022-presentAnn and Robert H. Lurie Children's Hospital of Chicago Manage Outlook calendars for multiple doctorsManage MyChart MessagesMake, cancel, and reschedule appointments Contact pharmacies with any issues or concerns with medications Communicate between doctors/ patient Answer phones, assist callers and route to appropriate personnel Schedule and confirm follow-up appointments Arrange for interpretation services Scan paperwork Check in and check out patients, perform insurance verification Ensure Covid infection control and compliance Order supplies FaxPatient Services Representative March 2021-March 2022Ann and Robert H. Lurie Children's Hospital of Chicago Answer phones, assist callers and route to appropriate personnel Schedule and confirm follow-up appointments Arrange for interpretation services Scan paperwork Check in and check out patients, perform insurance verification Ensure Covid infection control and complianceOrder supplies FaxSenior Specialist53 Bank Sept 2020-March 2021Prepare batches of work by extracting checks and remittance from envelopes while verifying negotiability of checks through customer's specific instructions for all processing. Maintain site quality standards while producing an average MAP of 100%, depending on the complexity of accounts Re-associated check images to corresponding material while validating quality of images, stapled images to back up materials Inputting data into the system while following standard operating procedures and customer specific instructions for processing Making judgment calls regarding routine duties but refer non-routine situations to a supervisor and/or managerDelivery Driver/AmazonDSTM Chicago, IL Apr 2019-Sept 2020Analytical/Leadership Data Entry Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control Notified branch management of any vehicle safety concerns and issuesDirected efficient product loading and checked load balance to prevent on-the-road incidentsExceeded productivity goals by 95% through effective routing and planning Unloaded packages from work trucks for delivery to customers, taking care to prevent damage to merchandise and goods Handled merchandise in accordance with product handling standards Obtained signatures on all invoices and credits to stay on top of paperwork requirementsSenior SpecialistFirst Data/Deluxe Chicago, IL Nov 2017-Apr 2019 Prepare batches of work by extracting checks and remittance from envelopes while verifying negotiability of checks through customer's specific instructions for all processing Maintain site quality standards while producing an average MAP of 100%, depending on the complexity of the accounts Re-associated check images to corresponding material while validating quality of images, stapled images to back up materials Inputting data into the system while following standard operating procedures and customer specific instructions for processing Making judgment calls regarding routine duties but refer non-routine situations to a supervisor and/or managerSenior SpecialistBNY MELLON Chicago, IL Nov 2016-May 2017 Prepare batches of work by extracting checks and remittance from envelopes while verifying negotiability of checks through customer's specific instructions for all processing Maintain site quality standards while producing an average MAP of 100%, depending on the complexity of theaccounts Re-associated check images to corresponding material while validating quality of images, stapled images to back up materials Inputting data into the system while following standard operating procedures and customer specific instructions for processing Making judgment calls regarding routine duties but refer non-routine situations to a supervisor and/or managerSenior SpecialistJP MORGAN CHASE Chicago, IL May 1999-Mar 2016 Prepare batches of work by extracting checks and remittance from envelopes while verifying negotiability of checks through customer's specific instructions for all processing Maintain site quality standards while producing an average MAP of 100%, depending on the complexity of the accounts