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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE Decatur, GA PHONE NUMBER AVAILABLECAREER SUMMARY & QUALIFICATIONSMultifaceted student-professional with a 7+ background in the technical support, customer service, and concierge servicesPossesses Google Technical Support Fundamentals Certificate & knowledge of information technology support methodologyAble to host groups of 100+ at a time while offering them memorable experiences in hospitality & commercial environmentsIntermediate fluency in the German language & able to effectively communicate with a diverse group in a courteous mannerTalented team member with the ability to collaborate with workplace personnel in order to accomplish common set of goalsProficiencies include good memorization, attention to details, spatial perception, & remaining calm in challenging situationsAdheres to corporate policy, industry regulations, and safety rules in order to reduce the occurrence of recordable injuries Areas of ExperienceSystems Administration Information Technology Support Team Collaboration Troubleshooting Network Security Database Management Complaint Resolution Financial Management Group Concierge Services Time Management Product Education Information Systems Policy Enforcement Project Support Distribution Operations Customer Engagement Certificates / Technical SkillsGoogle Technical Support Fundamentals, Microsoft Word, PowerPoint, Google Applications, Windows OS, IOS WORK HISTORYCaregiver Personal Family, Decatur, GA January 2020-PresentServe in a caregiver role capacity for parents due to their medical disabilities and complications that have arisen with ageTransport parents to their doctor appointments, grocery shopping, prescription fulfillments, and physical therapy sessionsCollaborate with siblings to complete minor to major maintenance throughout the home in order to reduce strain on parents Valet Driver Executive Parking Systems, Atlanta, GA (Ended due to Covid) January 2020-March 2020Executed valet parking services for the guests of multiple hospitality venues, hotels, & 5-star rated restaurant establishmentsProvided exceptional customer service by greeting patrons upon arrival and assisting with the unloading of their belongingsCollaborated with on-site security personnel and reported unusual occurrences in order to support the safety of guest property Host The Sun Dial Restaurant, Atlanta, GA January 2019-September 2019Guided a daily average of 300+ patrons to a reserved dining experience at a 723 ft high world-class restaurant establishmentPromoted the establishments noteworthy features such as its tri-level complex, cocktail lounge & 360-degree panorama viewProvided guests with top-tier, trademark service while communicating to them in a clear, professional, and respectful manner Package Handler FedEx, Austell, GA May 2017-August 2017Expedited supply-chain distribution operations by sorting, loading, and unloading a high-volume of cargo in a timely mannerSupported freight logistics and planning by verifying package specifications and ensuring that they matched the shipping dataMaintained accurate records & utilized warehouse management tools to accurately organize packages weighing up to 100 lbs. Summer Guest Relations Ambassador Coca-Cola Company, Atlanta, GA March 2016-July 2016Hosted unique visitor experiences for large groups of 100+ guests daily as they explored the facility and the Coca-Cola brandConducted private tours, VIP experiences, and interacted with dignitaries from around the globe during their visits to AtlantaEngaged guests by connecting to their personal experiences and educating them on Coca-Cola products, history, and exhibits Intern New Approach Resumes, LLC., Decatur, GA January 2013-August 2015Represented company at vendor exhibitions by engaging crowds of 50+, explaining core services, and responding to inquiriesCollaborated with a team of interns to increase brand awareness by word of mouth, social media, & wearing company apparelPerformed troubleshooting for company technical issues and consulted management team on database management functions EDUCATIONGeorgia State University, Atlanta, GA Expected Graduation 2024 FinanceGeorgia Cyber Academy, Atlanta, GA 2015State Accredited Charter School Diploma; GPA 4.0Honor Roll 9th-12th Grade |
