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Click here or scroll down to respond to this candidateCandidate's Name
Kenly, NC Street Address
EMAIL AVAILABLE PHONE NUMBER AVAILABLEExperienced and efficient business professional with a demonstrated ability to adapt to any setting.Work ExperienceInside Claims Representative Erie Insurance Group, Cary, NC October 2022 - March 2024 Investigate and adjudicate claims, ensuring compliance with statutory laws. Verify coverage, establish reserves, and draft correspondence. Collaborate with other departments to facilitate claims processing. Recognize subrogation opportunities and initiate action. Respond to inquiries from various parties involved in the claim process. Stay updated on relevant laws and policy changes through industry-related training programs.Claims Support Specialist Erie Insurance Group, Cary, NC August 2021 - October 2022 Perform support and administrative functions, including customer service during weather events. Coordinate meetings and manage third-party vendor relationships. Provide inbound and outbound phone support to policyholders, claimants, and agents. Handle all inquiries with a focus on customer service. Assist with preparing and processing documents, ensuring confidentiality. Recipient of the 2022 Erie Support Champion award. Business Office Specialist II Raleigh Radiology, Clayton, NC September 2015 - August 2021 Warmly greeted patients and ensured optimal customer service. Managed scheduling, registration, and patient records. Proficient in Microsoft Office. Handled financial transactions, including daily deposits and accounts receivable/payable. Reviewed records for completeness, accuracy, and compliance with regulations. Coordinated with clinical peers and assisted with various activities as needed. Chiropractic Assistant/Medical Assistant Crossroads Wellness and Rehab, Benson, NC July 2011 - January 2014 Assisted with patient therapies and medical procedures. Recorded patient medical history and vital statistics. Prepared treatment rooms and ensured cleanliness. Collected and prepared laboratory specimens for testing. Scheduled patient appointments and verified insurance benefits. Customer Associate Blackmons Crossroads Country Store, Four Oaks, NC August 2005 - March 2012 Provided excellent customer service and assisted with inquiries. Operated the cash register and managed daily deposits. Maintained inventory and ordered supplies as needed. Handled accounts receivable and payable. Managed customer complaints and ensured satisfaction. EducationAssociate of Science in AS, Health Services Miller-Motte College, Cary, NC July 2008 - July 2010Skills Insurance Verification Medical Billing Medical Records Management Customer Service Excellence Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Medical Terminology Expertise ICD-10 Coding Knowledge Cash Handling and Financial Management Negotiation Skills Analytical Skills Communication Adaptability Investigation Conflict resolutionCertifications and LicensesNorth Carolina Insurance Claims Adjuster License 20281113 |
