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Title General Manager Customer Service
Target Location US-OH-Columbus
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Team PlayerEffective ManagerDependable/AccurateMulti-TaskDetail-OrientedOrganizedOBJECTIVETo obtain a management position with a company that will benefit from my initiative, capabilities, and desire with a chance of advancement.SUMMARY OF QUALIFICATIONSA high-energy, enthusiastic and dependable individual who excels in challenging and competitive environments.Outstanding analytical, problem-solving, and troubleshooting skills; often resolving issues before they become problematic.Excellent communication skills, both verbal and written.PROFESSIONAL EXPERIENCEIshmael PrecisionFactory Worker2021-PresentFazolis Troy, OH2019  2021General ManagerOversee AWV of $50,000. Review daily, weekly/monthly inventory counting as a means to control food costs, payroll and loss preventionTrain Managers and staff on company policies and procedures on product and restaurant standards.Organize and direct worker training programs, resolve personnel problems, hire new staff and evaluate employee performance in dining facilities.Control costs by reviewing company policies and standards and quantities of preparation.Schedule and receive food and beverage deliveries, checking delivery contents to verify product quantity and quality.Investigate and resolve complaints regarding food quality and service.Created and implemented training programs and job aids including team member training program, labor matrix, work station charts and daily operations checklists.Cassanos Troy OH2010  2019General ManagerProvided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possessed effective communication skills.Oversee training, staffing and succession planning for restaurant GMs, AGMs and SMs.Coach, recognize and hold team accountable around core operational procedures through the use of policy manual and company standards.Responsible for achieving budgets through use of P&L.Drive a customer focused culture by serving as a role model in resolving customer complaints.Developed local marketing strategy, implemented monthly marketing plan.References available upon Request

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