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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE Arlington TX, Street Address PHONE NUMBER AVAILABLEEDUCATIONUniversity of Texas at Arlington Arlington, TXBachelor of Science in University Studies Minor in Forensic Applications of Technology May Street Address Relevant Coursework:Business Data Processing, Information Systems Management: Explored foundational concepts of business data processing, computer programming, and management information systems. Gained hands-on experience with selected software tools and applied managerial applications in real-world scenarios. Developed problem-solving skills within context of business information processing systems. EXPERIENCEUniversity of Texas at Arlington Arlington, TXUTA Student Assistant- Mavs EDGE and Reporting Specialist Dec 2022-Dec 2023 Played a key role in the development of a streamlined process for collecting and analyzing program data, resulting in a 20% increase in efficiency compared to previous methods. Achieved a 98% accuracy rate in collecting and maintaining data for an internship placement database, as reported by employers, ensuring high-quality information for decision-making. Produced, formatted, and edited over 100 Microsoft documents for various tasks, maintaining consistent quality and adherence to organizational standards. Successfully managed and prioritized multiple tasks concurrently, leading to a 15% improvement in overall task completion time.University of Texas at Arlington Arlington, TXUTA Conference Assistant Office Assistant Aug 2021- Dec2023 Mentored and supported over 500 students, achieving a 30% increase in student satisfaction ratings, alongside a 20-member team. Investigated and resolved resident inquiries and complaints, resulting in a 25% decrease in unresolved issues through proactive problem-solving methods. Maintained precise building logs for inventory, check-outs, and vital data, achieving a 10% improvement in data accuracy and efficiency using Microsoft Windows, Excel, and Word. Spearheaded and facilitated multiple building-wide meetings, increasing community engagement and dialogue by 40% and fostering a more cohesive environment.Apple Arlington, TXIOS+ Tier 1 Technical Support May 2022-Dec 2022 Achieved a 90% customer satisfaction rate in FY22 by effectively isolating and troubleshooting technical customer issues for Apple Products. Attained a 90% issue resolution rate through proactive troubleshooting efforts. Maintained a track record of accurate and detailed data input during calls and team meetings, ensuring reliable information flow for decision-making processes. Demonstrated proficiency in internal tools such as Slack and Core, streamlining communication and workflow efficiency. TECHNICAL SKILLSComputer: Microsoft Office Certification (Word), Data Processing, Operation Systems, Terminal Basics, Microsoft Office Excel, PowerPoint, Outlook.Skills: Multitasking, Organized, Self-Motivated, Detail Oriented, Flexible, Problem Solving, Written and Verbal Communication, Customer Service, Self-Starter. |
