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Click here or scroll down to respond to this candidateOSWALDOGACETEMAIL AVAILABLEPHONE NUMBER AVAILABLENaples, FL Street Address
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision- makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.Hardworking Account Manager gifted at lead generation and efficiently resolving customer issues. Engaging and personable to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service. Motivated Account Manager consistently increases revenue, maximizes productivity and optimizes customer satisfaction. Expert in customer relationship management and adept at upselling with consideration to client needs. Trained in conflict resolution and advanced sales techniques.Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.PROFESSIONAL SUMMARYBanter Signet Jewelers - Store ManagerNaples, FL 10/2021 - CurrentWORK HISTORYManaged inventory control, cash control, and store opening and closing procedures.Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. Completed point of sale opening and closing procedures. Rotated merchandise and displays to feature new products and promotions.Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Assisted with hiring, training and mentoring new staff members. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Approved regular payroll submissions for employees. Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.Reconciled daily sales transactions to balance and log day-to-day revenue.Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.Supervised guests at front counter, answering questions regarding products.Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.SKILLS Lead Generation CRM Software Account ManagementVerbal and WrittenCommunication Microsoft Office Qualifying Leads Overcoming Objections Performance Evaluations Opportunity Identification Teamwork and Collaboration Strategic Account Planning Time Management Revenue Growth Business Development Customer Service Team Training and Motivation Bid ProposalsFinancial Management andReporting Cost Reviewing Inside and Outside Sales New Business Opportunities Product Training Business Needs Assessment Proposal Generation Project Management New Account Creation Strategic Selling Sales Meetings and Orientations Developing Partnerships Daily Client Contact Prospecting and Cold CallingClient Development andRetentionStore Opening and ClosingProcedures Sales Expertise Staff Management Staff Training Inventory Management Goals and Performance Employee Motivation Team Leadership Shift Checklists Accurate Cash Handling Product and Service Sales Maximizing Profitability Policies and Procedures Loss Prevention ProceduresPerformance Monitoring andEvaluation Bank and Safe Deposits Location Marketing Leadership Development Sales Professional Work Planning and Prioritization Store DisplaysOutstanding CommunicationSkills Delegating Work Product Merchandising Budgeting and Cost Control Opening and Closing Procedures Bank Deposit Procedures Leading Staff MeetingsRetail Merchandise QualityStandards Operations Oversight Staff Supervision Budget Development Inventory Oversight Vendor Management Multitasking and Organization Positive and Friendly Marketing and Advertising Recruiting and Hiring Employee Terminations Database Management MS Office Proficiency Performance Review Special Events Cash Management Customer Relations Profit and LossPrimo Water - Account ManagerMiami, FL 06/2017 - 10/2021Trained new employees on proper protocols and customer service standards.Scheduled employees for shifts, taking into account customer traffic and employee strengths.Interacted well with customers to build connections and nurture relationships.Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.Trained and guided team members to maintain high productivity and performance metrics. Assisted in recruiting, hiring and training of team members. Monitored daily cash discrepancies, inventory shrinkage and drive-off.Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.Supervised creation of exciting merchandise displays to catch attention of store customers.Managed purchasing, sales, marketing and customer account operations efficiently. Reported issues to higher management with great detail. Mitigated business risks by working closely with staff members and assessing performance.Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.Tracked trends and suggested enhancements to both challenge and refine company's product offerings.Reduced operational risks while organizing data to forecast performance trends.Negotiated price and service with customers and vendors to decrease expenses and increase profit.Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction. Oversaw new business development and customer servicing. Liaised between account holders and various departments. Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.Contributed to annual revenue goals by selling new services and developing new accounts.Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.Educated clients on new Product or service and updated account information to maintain high standards of client service. Improved account management by predicting potential competitive Desktops, Laptops and MobileDevices Shelf Organizing Disciplinary Enforcement Business LeadershipFinance and AccountingOversight Organizational Structuring Knowledge of Candidates Special Promotions Planning Strategize Business Plans Business Growth Initiatives Market and Competitor Research Ear PiercingPayroll Administration andTimekeeping Manage OperationsPolicy Development andEnforcement Credit Terms Determination Management Training Merchandising Mentoring LeadershipMiami Dade CollegeMiami, FL 06/2000Associate Of BusinessAdministration: MarketingMiami Senior High SchoolMiami, FL 05/1982High School Diploma : GeneralStudiesEDUCATIONGIACERTIFICATIONSthreats and outlining proactive solutions.Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.Managed Number accounts by reviewing and mitigating discrepancies and collaborating with account holders. Managed book of business worth $1000000across100 accounts. Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.Listened attentively to client feedback and worked with product development team to introduce new services.Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.Educated clients on new products or services to increase customer engagement with brand.Facilitated client satisfaction and renewed customer relations to drive growth.Evaluated client needs and developed tailored solutions to increase positive customer ratings.Coordinated with internal teams to facilitate prompt delivery of client projects.Monitored and analyzed customer feedback to identify opportunities for improvement. Developed and implemented strategies to increase client retention. Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.Set clear sales goals to identify activities and behaviors to advance sales process and close deals.Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.Liaised with marketing and sales teams to develop targeted campaigns.Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.Identified key entry points to enhance market penetration and maximize returns.Performed effectively in self-directed work environment, managing day-to-day operations and decisions.Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.Built relationships with customers and community to promote long term business growth.Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.Developed and maintained strong working relationships with professionals within assigned territory.Met with customers to discuss and ascertain needs, tailor solutions and close deals. Contributed to team objectives in fast-paced environment. Negotiated prices, terms of sales and service agreements. Maintained current knowledge of evolving changes in marketplace. Quoted prices, credit terms and other bid specifications. Graco Supply - Sales Manager05/2014 - 05/2017Kept detailed records of daily activities through online customer database. Achieved or exceeded company-defined sales quotas. Identified new business opportunities through cold calling, networking, marketing and prospective database leads.Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.Met existing customers to review current services and expand sales opportunities. Recorded accurate and efficient records in customer database. Generated advertising brochure for vendor use.Drove store revenue by offering customers accessories and related purchases to complete selections.Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs. Built diverse and consistent sales portfolio. Contributed to event marketing, sales and brand promotion. Consulted with businesses to supply accurate product and service information.Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.Informed customers of promotions to increase sales productivity and volume. Attended monthly sales meetings and quarterly sales trainings. Stayed current on company offerings and industry trends. Trained new employees on customer service, money handling and organizing strategies.Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.Presented professional image consistent with company's brand values.Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.Selected correct products based on customer needs, product specifications and applicable regulations.Monitored service after sale and implemented quick and effective problem resolutions. Developed, maintained and utilized diverse client base. Set and achieved company defined sales goals.Handled customer relations issues, enabling quick resolution and client satisfaction.Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.Coached employees in successful selling methods and encouraged cross-selling to drive revenue.Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.Supervised sales team of12 people, stepping in to support employees and deliver smooth sales processes for clients.Gard Distributing - Sales Manager03/2008 - 02/2014Organized promotional events and interacted with community to increase sales volume.Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.Held weekly meetings with territory manager's s to identify techniques to overcome sales obstacles.Developed and implemented comprehensive salesperson training program.Improved sales processes to streamline customer acquisition and onboarding strategies.Resolved customer issues quickly and managed over 100 accounts to increase sales and meet quotas.Targeted new markets and increased sales120% through proactive sales and negotiation techniques.Handled customer relations issues, enabling quick resolution and client satisfaction.Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.Coached employees in successful selling methods and encouraged cross-selling to drive revenue.Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.Supervised sales team of10 people, stepping in to support employees and deliver smooth sales processes for clients.Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.Held weekly meetings withTAE'S s to identify techniques to overcome sales obstacles.Developed and implemented comprehensive salesperson training program. Produced contracts, reports, letters, and proposals for clients. Improved sales processes to streamline customer acquisition and onboarding strategies.Resolved customer issues quickly and managed over 80 accounts to increase sales and meet quotas.Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.Created effective strategies to target new markets after researching and analyzing competitor behavior.Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.Aggressively pursued competitive accounts by differentiating company from competitors.Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure. Developed value-added solutions and approaches by leveraging Casa Gacet Shoes - Managing Director05/1997 - 01/2008US Army - HA03/1983 - 01/1997trends in customer marketplaces and industries.Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.Reduced expenses by effectively negotiating contractor prices, terms and service agreements.Identified opportunities for growth within South Florida territory and collaborated with sales teams to reach sales goal.Targeted new markets and increased sales100% through proactive sales and negotiation techniques.Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.Developed international business relationships to drive business units abroad.Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in30% revenue increase. Exceeded regional annual sales target by25%.Monitored office workflow and administrative processes to keep operations running smoothly.Spearheaded successful business development initiatives aligned with company's strategy and core competencies.Provided documentation of processes to comply with regulations and company policies.Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.Led change and transformation across business areas to deliver benefits and align company resources.Aligned department vision, goals and objectives with company strategy to achieve consistently high results.Set, enforced and optimized internal policies to maintain responsiveness to demands.Established personnel performance metrics to encourage efforts toward common goals.Assessed supplier quality to maintain tight cost controls and maximize business operational performance. Directed staff and managed annual capital budget. Hired and directed teams to achieve daily and long-term operations and business goals.Delegated assignments based on plans, project needs and knowledge of individual team members.Offered friendly and efficient service to customers, handled challenging situations with ease. Improved operations through consistent hard work and dedication. Participated in team-building activities to enhance working relationships.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed. Worked flexible hours; night, weekend, and holiday shifts. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.Used critical thinking to break down problems, evaluate solutions and make decisions.Maintained excellent attendance record, consistently arriving to work on time.Identified issues, analyzed information and provided solutions to problems.Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.SpanishNative or BilingualEnglishFull ProfessionalLANGUAGES |
