| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Phone:PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLELocation: Atlanta, GAObjective: Dedicated Patient Access Representative experienced in customer service with strong work history. Possess a pleasant personality with excellent telephone etiquette. Ability to communicate with coworkers and patients about confidential medical records and transcripts. I am a rare powerhouse with the ability to work under stressful environments independently and within a team. Skills: Excellent Communication Skills Multitasking & Organization Skills Schegistar EPIC software Microsoft Office Medical TerminologyExperience:Patient Access Associate, Emory Healthcare03/22- Current Collected, reviewed, discussed and documented demographic,insurance, and financial information with patients and payers. Scheduled appointments with computerized scheduler with a high rate of accuracy Registered patients by verifying that patients record are up to date and accurate Provided exemplary customer service, treated patients and coworkers with courtesy and discretion Interpreted, applied and communicated policies regarding medical and financial aspects of patient carePremiere Elite Advocate, United Health Care02/20-03/22 Provided premium level service, removing burdens, and providing end-to-end resolution for members. Including Clinical, Financial Decision Support, Behavioral Support, Claims inquiries, Pharmacy, and Medical Plan Support. Answered up to 30 to 60 incoming calls per shift handling Pharmacy and Medical plan inquiries. Educated members about the fundamentals of health care benefits. Maximized use of community services, support programs, and resources available to members, Customer Service Specialist, US BANK11/18 01/20 Answer incoming calls and assist customers with concerns/questions related to their credit card accounts. Demonstrate a genuine interest in customers to resolve customer concerns. Present options to customers about ways to make their banking easy and convenient. Understanding and striving to exceed call center metrics while providing excellent customer service.Server, Stoney River04/16- 10/19 Greet customers and maintain a friendly demeanor throughout their experience. Accurately take food and beverage orders, correctly using the ordering system. Understand and communicate whats on the menu, answering questions customers might have, and making recommendations on menu selections to customers if necessary. Accurately deliver food to customers, making sure that what comes out of the kitchen is correct and appealing before taking it to the table.Retail Sales Associate, Gap Inc.08/14-02/16 Engage and connect with customers. Offer style and outfit suggestions to the customer. Promote loyalty by educating customers about our loyalty programs. Leverage omni channel offerings to deliver a frictionless customer experience. Support sales floor, fitting room, check out, and back of house processes. Education: High School Diploma Wisconsin Lutheran High School |
