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Click here or scroll down to respond to this candidateCandidate's Name
Rosemount, MNcell PHONE NUMBER AVAILABLEEMAIL AVAILABLEhttp://LINKEDIN LINK AVAILABLECAREER SUMMARY:Experienced and knowledgeable Enterprise Systems and Computer Operations Specialist with over thirty plus years working with Insurance and Healthcare companies and to ensure that all systems run smoothly and that all service levels are achieved.SKILLS SUMMARY:IBM Mainframes, IBM iSeries, AS/400s and AIX UNIX SystemsComputer Operations; Customer Service; Microsoft Office Programs; Word/Excel/Outlook/TeamsZoom, Softphone, Telework,Monitors Program/Systems; Multitasking; Troubleshooting; Team Work; Peripheral Equipment;High speed Xerox Printers; IBM printers; Cross Training; Self Starter, Dependable / ReliableStrong Interest in TechnologyPROFESSIONAL EXPERIENCE:Peraton / USPS Contractor Herndon, VA / Eagan, MNEnterprise Systems Monitoring Tech June / 2021 April / 2024Monitor daily operation of large scale computing infrastructure involving 300+applications.Determine cause of alarms and take appropriate actions including logging alertscreate tickets using Service Now and K-Base.Initiate, maintain and manage critical incident phone bridges using ZoomMonitor and execute incident and change request.Working with Enterprise monitoring productions to include Webmonitor,AppDynamics, Neustar and Service Now.Anthem - Decare Dental Eagan, MNComputer Operator III May /2017 Feb /2021Responsible for running batch cycles for three different divisions through manual submission and faqs scheduler.Monitoring jobs running off of Redwood Scheduler and Control M scheduler.Ensured all reports are printed and delivered in an accurate and timely manner.Assisted in the recovery activity during failures to restore normal operations.Creating problem tickets in SNOW Service Now software.BCForward Staffing Edina, MNComputer Operator III Anthem - Decare Dental May /2016 April / 2017Candidate's Name Page 2Healtheast Midway Corporate Saint Paul, MNComputer Operator Senior July /2012 December /2015Managed work queues for a production area to assure committed service levels are achieved.Handled problem situations and took appropriate corrective action.Operated output processing equipment or tape control for the most complex or sensitive jobs.Northland Insurance Company a subsidiary of Travelers Insurance Saint Paul, MNData Center Specialist Aug /1988 Aug / 2010Operated and monitored computer systems and related equipment including; mainframes, midrange,personal computers, printers and other peripheral devices, controls the performance of multiprocessing systems in a large networked, data communications and telecommunications environment.Created documentation to assist operations in understanding systems and batch jobs, resulting in new and current staff running jobs out of sequence, which wouldcause system downtime for customers.Maintained disk, tape and cartridge standards in the library and offsite storage.Responsible in helping the iSeries Administrators with projects to maintain user/customer profiles on the IBM iSeries platforms semi-annually, which resulted in maintaining the integrity and security of the Travelers system and allowed Northland to meet the auditing requirements.Operated output processing equipment or tape control for the most complex or sensitive jobs, resolve equipment or job issues, and in general be most expert in their current area of operation.Worked with suppliers and service personnel regarding equipment repairs, deliveries, installations and service level issues.Drives results by meeting deadlines and expectations, which directly impact customers. Initiated a plan to have our customers print out their own reports thus eliminating the need for operations to print and deliver reports to the customer.PROFESSIONAL TRAINING/CERTIFICATIONITIL Foundation 4 First Look Linked in Learning Certificate 09/2020Learning ITIL Linked in Learning Certificate 04/2021Intro to UNIX Ciber Training Services DCTC Rosemount, MNUnix Overview Ciber Training Services Minneapolis, MNAS/400 Operations 3-day course Ciber Training Services Minneapolis, MNHelp Desk Analyst online course Normandale in Bloomington, MN |
