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Click here or scroll down to respond to this candidateCandidate's Name
Altamonte Springs, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESeeking a position with a company which will require me to utilize my skills, abilities and experience in the customer service and sales field to ensure the company's success.Willing to relocate to: Jacksonville, FL - Orlando, FLAuthorized to work in the US for any employerWork ExperienceCustomer Service SpecialistHealth IQ - Daytona Beach, FLMay 2022 to December 2022 Use government systems to look up insurance information like Medicaid, Medicare, RX plans etc. Work as a team to provide quick and accurate information Support different sites nationwide. Be a team player Notate systems accordinglyLicensed Insurance Agent/Customer Service RepresentativeLicensed insurance agentTTEC - Daytona Beach, FLApril 2021 to April 2022 Develop insurance quotes and close sales Establish client relationships and follow up with clients, as needed Maintain a strong work ethic with a total commitment to success each and every day Provide prompt, accurate, and friendly client support. (support can include responding to inquiries)Technical Support SpecialistSupport.com (Comcast) - Daytona Beach, FLNovember 2020 to April 2021 Answer inbound calls and greet customers Determine scope of customer issue in an effective and professional manner Manage credit card processing when necessary Promoting and selling new products and services that will benefit the customer Encourage completion of customer surveys Effectively resolve customer issues in a timely manner Properly document all customer interactions Adhere to quality standards determined by the company Represent the company in a professional and ethical manner Maintain high level of customer satisfaction with focus on first call resolution Become a customer advocate Resolve customer requests by investigating problems, developing solutions and recommending additional products and/or services relevant to assessment of the customer needsCustomer Service RepresentativeProctor Financial, Inc. - Daytona Beach, FLMarch 2020 to August 2020Responsible for assisting customers in the servicing of their mortgage. This may include helping in a call center capacity in customer service, collections, loss mitigation and insuranceCLOSED CAPTION SPECIALISTCAPTEL SERVICE SPECIALISTS - Orlando, FLAugust 2019 to December 2019Listen to phone conversations and repeat the conversation back, as it happens, into a high-tech voice recognition software systemConsistently maintain a high level of accuracy and speedMonitor technical issues on calls and report it to appropriate staffAttend job-appropriate meetings and training sessions.Customer Service RepresentativeFranchise Payments Network - Winter Garden, FLOctober 2018 to December 2018Assist new clients with processor set up.Answer phone calls from clients and go over any questions regarding their processing fees or equipment issues.Data entry and filing.Electronics AssociateWalmartApril 2018 to October 2018Photo LabWireless phone sales and troubleshootingWireless phone activationAssist floor supervisor with inventoryCheck out customer and assist them with any questions they may have regarding electronics or any tech question they may haveWireless Phone SalesT-ROC - Orlando, FLNovember 2017 to April 2018NOVEMBER 2017 - APRIL 2018Develop solutions for customer by listening to their needs and recommending the appropriate products Utilize the company's POS system to cash customers our or assist with returns. Wireless phone sales and activations.Center ConsultantFedex OfficeNovember 2014 to June 2017Demonstrated consultative behaviors in a retail environment to understand each customer's individualized needProvided customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and servicesProvided an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needsEnsured all customer problems are resolved quickly and to the satisfaction of the customer Took complex customer orders using order systems and provides accurate pricing information Assembled parcels and prepared goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcelsSet up and operate printing, binding, and other related equipment using customer supplied original media and documentsMaintained a safe, clean and orderly retail CenterRetirement SpecialistAon Hewitt - Orlando, FLAugust 2009 to June 2014Handled a high volume of inbound calls from client employees as well as conducted outbound calls for follow up as requiredGreeted the employee, answered concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services.Utilized my interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service.Accessed customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Aon Hewitt's policies and procedures.Created and updated employee files in database, as authorized.Stayed current on Aon Hewitt's programs and services through on-going training provided by Aon.EducationAssociates DegreeValencia College2000 to 2002DiplomaSeabreeze High School |
