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J ANUARY 2 0 1 6 OCTOBER 2 0 2 0ProfileOperations Manager for a fast-paced high-volume Advisory Firm. The focus of the job was on producing high quality, detailed work based on established standards, guidelines and procedures. Was responsible for assisting with the development, implementation, and evaluation of new and existing office operational processes, solving client requests, and assisting the founder with his business development projects. Organized and managed tasks for office team within our customer relationship management (CRM) software. Communicated with vendors, brokerage firms, and clients on behalf of the firm. Coordinated software implementation and developed training programs. Managed Securities and Exchange Commission (SEC) compliance responsibilities. Suggested improvements to increase productivity and client satisfaction. Experienced and driven Real Estate Agent with a proven track record of turning client dreams into realities. Extremely knowledgeable about real estate procedures, laws, and trends. Highly productive and organized, striving to provide the best service to clients possible. Bringing forth strong multitasking skills, and a positive attitude seeking to assist at all times. Skilled in using basic office equipment and real estate software. Committed to achieving client success and satisfaction every step of the way.Operations Manager, Triumph Wealth Advisors, Orlando SkillsDetailsMicrosoft OfficeCustomer ServiceProject ManagementCommunication SkillsEffective Time ManagementAbility to Work Under Pressure14050 Bradbury Rd, ORLANDO,32828, United StatesPHONE NUMBER AVAILABLEEMAIL AVAILABLELicensed Consumer Experience Partner, Opendoor, Orlando Employment HistoryApril of 2021-November 2023* Assisting OpenDoor's investor clients in acquiring SFR in order to increase their investment portfolio.*Analyzing the property market in order to help REITs make informed decisions* Establishing and maintaining long-term working relationships with key agents and brokerages* Working closely with teams to rapidly improve processes, tools, and customer experience.*Managing the needs of both the seller and the buyer in an organized, professional, and friendly manner for fast-moving transactions.*Represented multiple high-volume REIT Partners as their Buyer's Agent resulting in over 100 Closes since joining the Team and over $33 million in property acquisitions.*Multiple times saved my Buyer over $100,000 in a quarter through negotiations on repairs needed.* Helped developed new process for negotiating and acquiring SFR that increased conversion across the company.*Helped REIT Buyers acquire 23 off market SFR through relationships built with local agents.*Assisted new home builders in streamlining the purchase of their clients' newly constructed homes.. Submitted a BPO on every property that was assigned to the Broker. Tracked all requests and property inquiries, submitted and negotiated offers to sellers by keeping Banks and Asset Managers updated on performance each week and managed the transactions process through the closing of escrow. Consulted & coordinated with sellers regarding property photos, staging, repairs, cleaning, signage, lock box, access requirements & marketing activities. Provided weekly feedback to sellers regarding all showing/presentations and marketing activities. Updated all listing information into MLS and marketing websites when required. Coordinated property closings, overseeing the signing of documents and disbursement of funds. Developed and implemented leasing action plans of truck leasing business aimed at maximizing sales and increasing the centers value. Developed and maintained roles, policies, strategy and procedures for Operations Department. Prepared sales forecasting, budgeting and estimated Profit & Loss account. Coordinated planning activities with other functions as required. Developed and maintained strategic marketing plan to monitor sales/retention effort and goals for the Retention team, includes unit and individual goals. Managed refurbishment and maintenance of trucks that coming off from the lease. Development of operational and sales team by proper training, development and coaching programs. Managed the full end to end sales cycle for new business transactions, including Dealer Sales, Full Service Lease.Licensed Florida Real Estate Agent, OrlandoVP of Operations, Lease Assurance, OrlandoA P R I L 2 0 0 9 P R E S ENTMAY 2 0 0 5 J ANUARY 2 0 0 9 Managed 5 team members including 3 listing agents, a buyers agent, and field inspector.APRIL 2 0 0 9 J ANUARY 2 0 1 6Lead REO Listing Agent, Croft Real Estate, Orlando Operations Manager one of the largest volume REO brokers in Orlando. Ensured that property was secured and coordinated with lawyers if evictions were needed. Ensured that paper work is done as per state and bank regulations and maintained the record electronically that was easily accessible. Managed and coordinated with contractors on the full scope of rehabbing of properties. Managed workflow around CRMs . Coordinated in inspection process, assisted in negotiations regarding repairs till completion of repairs. Regularly updated & maintained communication with clients, agents, title officer, lender etc.APRIL 2 0 0 9 J ANUARY 2 0 1 6Operations Manager, Croft Real Estate, Orlando |
