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Click here or scroll down to respond to this candidateCandidate's Name
IT SpecialistEMAIL AVAILABLE PHONE NUMBER AVAILABLELinkedIn Maryland Street Address
Technically minded professional with demonstrated history of delivering exceptional technical support and problem resolution. Track record of designing and implementing cutting-edge IT solutions to enhance organizational efficiency. Expertise in network architecture, security protocols, and system administration to ensure seamless operations. Skilled in diagnosing and resolving complex issues promptly, enhancing overall user satisfaction. Expert in collaborating with cross-functional teams to align technology initiatives with business goals, while fostering cohesive and efficient work environment. Multitasker professional; equipped with excellent communication, decision-making, and leadership skills; fully committed to continuous improvement with professional, operational, technical, and service excellence.Areas of ExpertiseIT Infrastructure ManagementHardware & Software DeploymentCyber Security AssessmentCommissioning & DecommissioningAccident & Incident InvestigationCloud ComputingNetwork ConfigurationData Center InfrastructureIT Governance & ComplianceSystem Performance OptimizationTicketing SystemsData VirtualizationEnd User TrainingIT DocumentationProject ManagementTechnical ProficienciesProgramming:JavaScript, Java, SQL, Python, SASVirtualization:VMware, VirtualBox, Linux, Ubuntu/KaliSystems Defense:Cloud Services:AuditingCSAM, IDS, IPS, Firewalls, SIEMAWS, AMI, EC2, AWS IAMGAP Analysis Controls NIST 800-53, CSAM, SMEProfessional ExperienceAssurant Inc. 2021 2022Mobile Phone Repair TechPerform repairs on various mobile phone models, including screen replacements, battery replacements, and other hardware repairs. Use diagnostic tools and software to identify and resolve problems. Replace faulty components, such as speakers, cameras, and charging ports. Conduct thorough testing of repaired devices to ensure functionality and identify any additional issues. Implement quality control measures to maintain high standards in repairs.T-Mobile, 2018-2023Mobile ExpertResolved issues related to mobile network devices, showcasing robust understanding of their functionalities. Demonstrated expertise in pairing customers with devices aligned with user needs to enhance customer satisfaction.Boosted device sales through effective customer consultations and tailored recommendations.Sprint, 2018 2019ConsultantTroubleshoot network mobile devices for optimal functionality and resolve technical issues. Assessed user requirements and offered personalized recommendations and solutions to enhance their overall experience with Apple products. Actively engaged in continuous learning to maintain a high level of expertise in Apple products and related technologies.Served as an Apple Master and Small Business Expert (SBE) representative and utilized in-depth knowledge of Apple products, while providing expert assistance to customers.Increased sales production by actively engaging with customers to meet their needs and drive product adoption.Achieved an outstanding 163% composite score, establishing a track record as a top performer in the role.Additional ExperienceStore Manager/Assistant Manager, Cricket Wireless/ SMB Solutions, Washington DCMNCPPC Shift Manager/Zam Driver/CSR, Tucker Road Ice Rink, Ft. WashingtonEducationBachelor of Science - Cybersecurity & Network Information (GPA: 3.5)University of Maryland Global Campus, Adelphi MarylandBachelor of Science - Sports Management, Business AdministrationTowson University, Towson MarylandCertificationsWISE/ATLAS Apple certification - CertifiedCisco I.T. Specialist Cybersecurity Certification Cisco Networking Academy-In-ProgressCertificationState of Maryland Insurance License- Registered Producer 2015-2017 |
