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Street Address Vickie Dr. Memphis, Tn; PHONE NUMBER AVAILABLE; EMAIL AVAILABLEPROFESSIONAL SUMMARYProfessional Medical Office Assistant, specializing in patient customer care which includes attentiveness, empathy, and assisting patients with the required paperwork during their office visit. Versed in utilizing up-to-date office equipment and medical policies. Competent in problem solving, scheduling and organizational skills.EDUCATION/CERTIFICATIONRemington College-Memphis CampusMedical Office Administration Program Current Graduation Date June 13, 2022Curriculum included:Fundamentals of Medical Office AdministrationHealthcare Business ManagementStructure and Function of the Human BodyLaw, Ethics, and Medical RecordsFundamentals of Practice ManagementMedical TerminologyIntroduction to CodingBasic Medical Coding ApplicationsPracticumGoodwill Excel Center Midsouth, Memphis, Tn Graduate Date: June 2021High School DiplomaSKILLS AND EXPERIENCECustomer Experience & Safety CapabilitiesProficient in active listening, active learning, and critical thinking skills to offer the highest quality customer experience.Diligent producer of documentation, utilizing Microsoft Office 2013, to create paper trail of procedures in completing task at hand.Reliable trusted assistant, positive and friendly, quick study, and strong interpersonal communication skills.Skilled at maintaining inventory control, such as maintaining proper supply levels; adherence to patient sanitation practices and overall medical practice safety protocols.PROFESSIONAL HISTORYThe Guest House at Graceland Memphis, TN July 2021 - PresentHousekeeperFollow a daily schedule of cleaning procedures, including sweeping, mopping, dusting, making beds and vacuumingTrain new staff members in all positions of housekeeping, ensuing that they meet health and safety guidelinesReport any maintenance problems, safety hazards, accidents, or injuries to managementEnsure a pleasant and comfortable experience for the guests during their stayLove Unlimited Florist Memphis, TN July 1990 PresentManagerPerform general cleaning duties in the store to ensure the shop is clean and tidy including cooler rotation, trash removal, changing water of fresh flowersUtilized professional communication skills to collaborate with customers and design bouquets to their specific requirementsSchedule, supervise, train, monitor, and assign tasks to staff membersResponsible for personnel actions such as preemployment interview, transfers, and disciplinary |