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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLEA Telecommunication Professional with 16+ Years of Experience, Specializing in Network Operations Center (NOC) Operations, Digital Transformation, Technology Implementation., Multi-Vendor Managed Services, Front Office Management, Network Change management, Reports Automation, Reduction of Operational Cost and improvement of Operational efficiency using Automation & AI using Big data analyses and logics. Network Surveillance, Fault Management and Implementation of Transmission SDH, DWDM, Optical fiber, Radio Access Network(RAN), 2G, 3G,4G, and 5G Technologies, Network RF Key Performance Indicator (KPIs) analysis, Field Dispatching, Work orders handling and Analysis. SkillsNetwork Operations Center Management, Network Surveillance, Network Fault Management, Network Change Management, Network Problem Management, Network RF KPIs Analysis, Network Implementation and Hardware Installation, Technical Support, Disaster Recovery, LAN Switching Installation and Maintenance, Business Process Digitization and Automation, Field Operations and Dispatching, Microsoft Office, Designing of Business Dashboard Creation, Power BI, Python, Advanced PowerPoint presentation.EducationDec 2006 Bachelor of Science: Telecommunication Engineering University of Engineering & Technology, PeshawarEmploymentJan 2023 - Jun 2024 Transmission Network Operations Center (NOC) Manager Huawei Tech. Investment Co. Ltd, Saudi ArabiaResponsible for NOC operations, Network Alarm Surveillance, and Fault Management of over 25 thousand Optical Transmission SDH and DWDM Nodes and Optical Fiber Networks deployed over 85 thousand Kilometer, Responsible for Assurance and compliance of Service level agreement, Network Fault Management Process, Network Surveillance process, Change Management process, Spare Management process, Responsible for Technical Analysis of Network repeated faults, Responsible for development of network fault Automation tools and Automation Rules, Alarm Compression, Trouble ticket automation, Intelligent dispatching of Work Orders, Improved the network Up time by reducing the fault restoration duration, Lead Synergy projects between MS team and Network implementation where completed synergy jobs of revenue worth 1 Million USDMar 2011 - Dec 2022 Technical Lead, Network Operations Center (NOC) Saudi Networkers Services Ltd, Saudi ArabiaResponsible for Operations of Multi-Vendor and Multi Product Network Operations Center (NOC)Increased team productivity by streamlining the processes and effective communication strategiesEscalation of incidents according to the response time and resolution within the Service level agreement.Enhanced customer satisfaction by resolving disputes promptly, Ensured high-quality service delivery.Responsible for preparing and analyzing Daily and Weekly Network Status Reports, Network risks analysis, and Network Availability reports. Responsible for identifying Network risks and remedial action, Network RF KPI Analysis and Reporting.Install and service/repair data, video, phone, and other NW devices RF Field operations activities and ensure RF and signal levels within specificationsCommunication with leadership and dispatch FMEs as needed Customer education and Quality delivery as per SLA Sep 2010 - Dec 2010 Sr. NOC EngineerGTL Vietnam Company Limited, ThailandDeveloped 3G Network Operations Center for True Move Telecom Ltd Thailand Developed and Trained NOC Team for 3G Network Surveillance, Fault Management, and Coordination for NOC matters with Service providers, and Customers, Reduced downtime with proactive identification of potential issues through regular network fault analysis and reporting, collaborated with cross-functional teams to Improve network availability and establish best practices. Apr 2009 - Sep 2010 Base Station Controller Engineer Saudi Networkers Services Ltd (BATCO), Saudi Arabia Operations and Maintenance and Acceptance of Base station controller sites HUAWEI BSC32 and BSC6000 and Base station system BTS. Field Support for Data communication devices and troubleshooting to ensure all NEs are visible in the Network Operations center. Performed maintenance and basic troubleshooting of Cisco routers. Installation of inside wiring, hardware (modems, network cards, routers), and software. Replacement and Installation of new servers, hubs, and routers.Jun 2007 - May 2009 Wireless Technical Support Engineer Huawei Technologies Co Ltd, PakistanInstallation, Configuration, and Fault handling of new Hua BTS, BSC sites, O&M of NEC Microwave SDH/PDH/2STM1 XPIC Link, External data backup of BSCs, Acceptance for BTS, BSC, and PCU. Resolving RF Optimization problems like bad KPIs(High DCR, Low HSR, Low CSSR, TCH call drop, Remote assistance to field engineer in troubleshooting.CertificatesPMP Certification, ITIL Certification, MycomOSI -NIMS-PrOptima v.42 Certification, Cisco Certified Network Associate (CCNA) Coursework Affiliations The Institute of IT Professionals South Africa IITPSA, Pakistan Engineering Council, Saudi Council of EngineersLanguages English |
