Candidate Information Name Available: Register for Free Title It Operations Information Systems Target Location US-CO-Arvada Email Available with paid plan Phone Available with paid plan

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Candidate's Name
A passionate, self-motivated leader dedicated to optimizing IT operations.Contact Me: l. Denver, CO 80229 p. PHONE NUMBER AVAILABLE e. EMAIL AVAILABLE SkillsLeadershipCustomerServiceTimeManagementProjectManagementCommunication Multilingual(English, Dari,and Hindi)Python,HTML, C++MicrosoftOffice Suite+ AdminConsoleNetworking SecurityPracticesActive Directory /Azure AD (Entra)VM / VDIEnvironmentsProfessional ExperiencePlante MoranDenver, COIT Management Consultant Jan 2023  June 2024- Managed and configured hardware peripherals, operating systems, and applications.- Handled hardware and software installations, updates, network connectivity, and general troubleshooting.- Built rapport with multiple clients to ensure efficient performance of work.- Proactively identified, created, and addressed tickets and urgent requests in a timely fashion.- Strong analytical and troubleshooting skills to diagnose and resolve system and network issues promptly. Ability to investigate root causes, implement solutions, and document procedures for future reference.- Knowledge of network protocols, configurations, and topologies. Skills in managing LANs, WANs, VPNs, routers, switches, firewalls, and other network devices. Understanding of TCP/IP, DNS, DHCP, and other networking technologies. Metropolitan State University of DenverDenver, COIT Tier 1 Help Desk2021 - 2022- Played a vital role in ensuring the seamless installation, maintenance, testing, troubleshooting, and repair of device systems, networks, hardware, and software, including Microsoft Suite, Azure, AD, RICOH & Xerox printers, Canvas, MFA, Banner, mapping drives, Mitel, Windows 10+, and MacOS.- Acted as the initial point of contact for all computer and system related concerns from clients or other employees.- Effective communication skills to interact with colleagues, stakeholders, and vendors. Experience in documenting system configurations, procedures, and troubleshooting steps for knowledge sharing and reference.- Communicated progress updates and pertinent information regarding tickets with clients. Education & Professional DevelopmentMetropolitan State University of DenverBachelor of Science - Computer Information Systems Fall 2022- Relevant coursework: Strategic Management, Managerial Finance, Structured Problem Solving in Information Systems, Fundamentals of Systems Analysis and Design, Database Management Systems, Website Administration, Telecommunication Systems and Networking, Business Application Development, Information Systems Security, Systems Analysis and Design