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Click here or scroll down to respond to this candidate Candidate's Name
Street Address SW 149th Ter
Tigard OR Street Address
Cell: PHONE NUMBER AVAILABLE
Email: EMAIL AVAILABLE
OBJECTIVE
I am looking for an opportunity that will allow me to expand my skills in the cloud. I am a highly motivated
overachiever with great people skills, seeking to secure a position in a growing technologically driven organization
that will provide a challenge, as well as offer opportunities to grow both personally and professionally.
EXPERIENCE
Deloitte Jan 2023 June 2024 Direct
Manager Cyber Detect and Respond US Wide
Federal Enclave monitoring of multiple Clients, Chronicle and Splunk incidents in ServiceNow.
Verifying if incidents are valid or false positive using Chronicle and Splunk. Escalating to Client
and SDM s for correction if there are issues. Updating incidents in ServiceNow with Screen shots
of my findings for the record.
Assisting with ServiceNow administration as needed.
Onboarding External client users to all applications (Splunk, Chronicle, CrowdStrike and
ServiceNow) using Okta.
Administrating Okta program for Cyber Detect and Respond Team and Clients by managing all
users. Creating new SSO connections for Splunk Chronicle Crowdstrike applications, based upon
new clients.
Onboarding Internal client users to all Applications (Splunk, Chronicle, CrowdStrike and
ServiceNow) using MAC tool (Modern Access Control) with Azure AD integration.
Onboarding new clients for SSO in Azure AD.
Using Jira tickets to manage customer requests for internal and external users and clients.
Resolve access issues for internal and external users for all applications.
First level approval for all Team RFC s as well as attending the Change Control meetings to
answer questions about RFC s submitted. Ensure implementers complete changes on time and
closing changes when complete.
Creating and updating, reporting and documentation as needed in Confluence.
Using SCRUM in Jira to manage changes and development.
Deloitte February 2021 Jan 2023 Direct
Master Technology Support Analyst 1 US Wide
Administer monitoring of Cyber Recon Servers and networks using the Xymon Monitoring tool.
Monitor and maintain all tickets for Cyber Recon team using the ServiceNow Application.
Including creating Incidents for server and application issues, Requests for new servers and
problems to be corrected by other teams.
First level approval for all Team RFC s as well as attending the Change Control meetings to
answer questions about RFC s submitted.
Documentation of all Cyber Recon environments including runbooks and inventory.
Using SCRUM in Jira to manage changes and development.
Deloitte September 2017 Aug 2020 Direct
SCOM Engineer/Administrator US Wide
Administer all aspects of SCOM 2019 in a multi domain Federal Enclave, including installation of
both Linux and Windows agents as well as installation of Update rollups. Troubleshooting SCOM
issues and alerts.
Setup and maintain Orchestrator 2019 including runbooks for ticketing between SCOM and
Service Now Ticketing.
Create New runbooks as needed, for internal automations such as active directory account
expirations, and password notifications using PowerShell.
Upgrade SCOM and Orchestrator to 2019.
Develop custom dashboards in SCOM and integrating with Live Maps (3 rd Party Tool).
Using SCRUM in Jira to manage changes and development.
Setup Select Studio for MP management across multiple SCOM and Service Manager
environments.
Build custom Management Packs as needed for application and server monitoring.
Setup Orchestration for auto ticketing of SCOM alerts in CA Service Desk and ServiceNow.
Create Custom MP s as needed for monitoring and automation.
Setup of BCP Environment with verified failover.
Review SCOM installation and make recommendations for tuning and configuration changes.
Initial troubleshooting all server errors and acting as Point of contact for Federal TAC calls.
Setup and Manage VMware for monitoring of Virtual machines in environment.
Administrate all aspects of SCOM including installation of both Linux and Windows agents.
Installation of Update rollups. Troubleshooting SCOM issues and alerts. Setting up subscriptions.
Setup SCOM in Prod and Dev and performance tuning of SCOM.
Remediate alerts by troubleshooting all server issues, primary TAC call resource for all server
issues
Setup certificates for servers and agents for authentication
Using all available tools protocols not limited to but including IIS, SQL, BigFix, McAfee, VMWare
VCenter, ITIL, Putty, PowerShell, VBScript, ServiceNow.
Deloitte (Apex) November 2015 Sept 2017 Contract
SCOM Engineer/Administrator US Wide
Administer all aspects of SCOM 2019 in a multi domain Federal Enclave, including installation of
both Linux and Windows agents as well as installation of Update rollups. Troubleshooting SCOM
issues and alerts.
Setup and maintain Orchestrator 2019 including runbooks for ticketing between SCOM and
Service Now Ticketing.
Create New runbooks as needed, for internal automations such as active directory account
expirations, and password notifications using PowerShell.
Upgrade SCOM and Orchestrator to 2019.
Develop custom dashboards in SCOM and integrating with Live Maps (3 rd Party Tool).
Setup Select Studio for MP management across multiple SCOM and Service Manager
environments.
Build custom Management Packs as needed for application and server monitoring.
Setup Orchestration for auto ticketing of SCOM alerts in CA Service Desk and ServiceNow.
Create Custom MP s as needed for monitoring and automation.
Setup of BCP Environment with verified failover.
Review SCOM installation and make recommendations for tuning and configuration changes.
Initial troubleshooting all server errors and acting as Point of contact for Federal TAC calls.
Setup and Manage VMware for monitoring of Virtual machines in environment.
Administrate all aspects of SCOM including installation of both Linux and Windows agents.
Installation of Update rollups. Troubleshooting SCOM issues and alerts. Setting up subscriptions.
Setup SCOM in Prod and Dev and performance tuning of SCOM.
Remediate alerts by troubleshooting all server issues, primary TAC call resource for all server
issues
Setup certificates for servers and agents for authentication
Using all available tools protocols not limited to but including IIS, SQL, BigFix, VMWare VCenter,
ITIL, Putty, PowerShell, VBScript, ServiceNow.
Microsoft (Paragon Development Systems Inc) Oct 2015 November 2015 - Contract
SCOM Engineer/Developer Redmond Washington
Management pack analysis, tuning, and deployment.
General housekeeping including, documentation, refining of alerts, notifications, agent health,
verify that all production servers are being monitored, and identify infrastructure priorities for
future improvements.
VCPI (Apex) April 2015 September 2015 - Contract
SCOM Engineer/Developer Worldwide
Configure Dashboards in SCOM and setup SharePoint to display these dashboards.
Configure SharePoint for redirection of users to landing site based upon username or groups.
Review SCOM installation and make recommendations for tuning and configuration changes.
Tune SCOM Alerting
EMC (GDH) July 2014 Mar 2015 - Contract
SCOM Engineer/Developer Worldwide
Design and install SCOM 2012 deployment.
Create Management Packs, rules, monitors, views, discoveries, and tasks as necessary to satisfy
the needs of the IT group.
Using PowerShell scripts in custom management packs, accessing WMI, Registry and files etc to
produce desired results.
Tune SCOM Alerting.
Zurich (Cybersearch) May 2014 June 2014 - Contract
SCOM Engineer/Developer Seattle Washington
Design and Architect side by side SCOM 2012 deployment.
Intel (Churchill Benefit) Jan 2013 May 2014 - Contract
SCOM Developer Portland Oregon
Building MPs to provide monitoring and data collection for in house and third party applications.
Using CRD, producing PRD and MP s as per request. Submit testing plan, risk assessment, and
installation instructions to test the production engineers.
Setup monitoring with APM for .Net and Java applications.
Using the Authoring Console, MP Studio, Visual Studio, Operations Console and XML editors to
create Management packs as per project plan.
Use of VBScript and PowerShell. Design and use of composite Data source for Discovery,
monitoring and rules.
Architect and testing of SCOM 2012 R2 for 20 Management groups with over 20,000 servers.
Provide best practices guideline and product guidance. Offer ops perspective on usability and
functionality.
Assist other team members with MP development and deployment.
EMC (Sage Information) October 2012 January 2013 - Contract
SCOM Engineer/Developer Los Angles California
Assessment and tuning of Current SCOM 2007 installation.
Management Pack analysis, tuning, and deployment.
Using primarily VBScript in developing custom management packs for in-house applications,
accessing WMI, Registry and files etc., to produce desired results.
Design and Architect side by side SCOM 2012 deployment for exchange migration.
Microsoft (Mindtech) April 2012 October 2012 - Contract
SCOM Engineer/Developer Reno Nevada
Optimize and tune current Multi-SCOM environment for internal/external Application. Using
SCOM 2007 and 2012.
Management pack analysis, tuning, and deployment.
Management pack conceptualization, design, development, testing, and deployment of custom in-
house management packs and tasks as necessary to satisfy the needs of the IT group.
General housekeeping including, documentation, refining of alerts, notifications, agent health,
verify that all production servers are being monitored, and identify infrastructure priorities for
future improvements.
Using primarily VBScript and for newer installations, PowerShell scripts in custom management
packs, accessing WMI, Registry and files etc., to produce desired results.
Philips Healthcare February 2012 April 2012 - Contract
SCOM Engineer/Developer Bothell Washington
Create Management Packs, rules, monitors, views, discoveries, synthetic transactions, and tasks
as necessary to satisfy the needs of the IT group.
Using PowerShell scripts in custom management packs, accessing WMI, Registry and files etc.,
to produce desired results.
Management pack conceptualization, design, development, testing, and deployment of custom in-
house management packs and tasks as necessary to satisfy the needs of the IT group.
Management pack analysis, tuning, and deployment.
Prepare environment for upgrade to SCOM 2012.
General housekeeping including, documentation, refining of alerts, notifications, agent health,
verify that all production servers are being monitored, and identify infrastructure priorities for
future improvements.
Research current SCOM infrastructure and make recommendations for improvement as
necessary.
McAfee and Orchestrator admin.
Bonneville Power Authority (CoreSource) March 2010 February 2012- Contract
Sr. System Engineer Portland Oregon
Setup, configure and maintain System Center Configuration Manager in a multi domain
environment.
Upgrade WSUS to SCCM; configure patching collections to meet BPA needs and standards.
Setup software distribution for both Microsoft and non-Microsoft software as well as updates for
installed software.
Create queries and reports for licensing, hardware and status of servers and workstations.
SharePoint support, troubleshooting server issues as well as site problems.
Microsoft December 2008 December 2009 - Contract
System Engineer Redmond Washington
Tier 3 SharePoint support. Supporting multiple worldwide SharePoint web farms. Supporting end
users, site support, as well as server maintenance and support.
o Dogfooding Sharpoint2010 and Office2010 supporting end users, finding and logging bugs.
Resolving user issues.
Support of SharePoint 2007 and SharePoint 2010
Tier 2 Microsoft Office Support including Office 2007 and Office 2010.
Server support including patching and application updates.
Documentation of new procedures and policies as directed.
True Blue September 2008 December 2008 Contract
System Engineer Application Support Tacoma Washington
Application Support for IBM Tivoli Cognos and in-House custom Point of Sale software.
Supporting Dev, Test, UAT and Production environments, by using SQL to backup and distribute
databases as needed.
Using the following Applications: SQL Backup, MS SQL 2K5and VMware.
Documentation of Tribal Knowledge
EED Apr 2008 September 2008 Contract
System Administrator Tier2 Application Support Kirkland Washington
Update IBM Tivoli Backup software for a 400TB + environment. Including SAN, Servers and
Database backups and restores.
Testing TSM server on multiple platforms (2008 Core, Linux and 2003 Server) for best
performance.
Testing 2008 Server upgrade path for App-hosting Environment.
Support App-hosting infrastructure using SQL to create databases and monitor for blocking or other
procedures that affect the IIS site performance.
Manage McAfee EPO antivirus
Updating the proprietary data mining software with regular QFE s to meet customer needs.
Managing IIS servers hosting customer searches.
Assemble and install hardware in datacenter as necessary, i.e. Blade servers, Stand Alone Servers
and Storage arrays,
Build and Configure servers using Microsoft and Linux OS.
Update IBM Tivoli Backup software for a 300TB + environment. Including SAN, Servers and
Database backups and restores.
Documenting the Design and process of the Application hosting department, including Server build
and run books for all process of Application hosting department.
Maintain local Datacenter, mostly IBM servers with over 400tb storage. From OS to cabling
including troubleshooting server components.
Microsoft Jan 2008 April 2008 - Contract
System Engineer/Consultant Redmond Washington
Contracted to Microsoft to support development of revenue generating license applications in
several test, Dev and production environments.
Support Web Server front end, for both external and internal facing customers. Trouble shooting
issues related to IIS application, OS and hardware platform. Performed day to day maintenance,
installation and configuration.
Support SQL backend, 2000, 2005 and 2008 SQL Install SQL run performance tools, queries,
jobs and backups/restores as required.
Day to day housekeeping of servers and systems. Password changes according to policy for
service accounts, group permission for dev and test as needed on servers in environments.
Assist with support calls when application is having problems cause by system. Referral and
tracking of service requests to other groups within Microsoft.
Maintenance of servers including patching and space cleaning (log files etc.).
Troubleshoot server issues including network connectivity, DHCP and DNS, as well as
performance issues.
Work with development and test groups to manage applications in each of their environments.
Using in house build tool and TFS to deploy applications for trouble shooting and day to day
maintenance.
Exposure to Microsoft Virtual Server 2005 and Hyper-V Server 2008
Using Kanban to manage changes and development.
EED Mar 2006 Jan 2008
System Administrator Kirkland Washington
Tier2 Application Support
Support Application hosting infrastructure using SQL to create databases and monitor for blocking
or other procedures that affect the IIS site performance.
Updating the proprietary data mining software with regular QFE s to meet customer needs.
Managing IIS servers hosting customer searches.
Build and Configure servers using Microsoft and Linux OS.
Upgrade of Server OS, including Flashing BIOS and Server patching Using Windows Update
services.
Manage Terminal Servers including add and remove in BIGIP for Internal application
Assemble and install hardware in datacenter as necessary, i.e. Blade servers, Stand Alone Servers
and Storage arrays,
Design, document, deploy and maintain IBM Tivoli Backup software for a 400TB + environment.
Including SAN, Servers and Database backups and restores.
Troubleshoot server issues including network connectivity, DHCP and DNS, as well as
performance issues.
Documenting the Design and process of the Application hosting department, including Server build
and run books for all process of Application hosting department.
Maintain local datacenter mostly IBM servers with over 400tb storage. From OS to cabling including
troubleshooting server components.
Avanade Jan 2003 Mar 2006 - Contract
System Administrator Seattle Washington
Started by working in Tier2, NOC and Helpdesk
Setup Documented and updated security for wireless in all Avanade locations worldwide.
Worked on setup and configuration of new cisco wireless hardware and documentation.
Took over helpdesk for Seattle Office (800+ users) reorganized and improved customer
expectations
Developed worldwide Intranet Printer Connector. Updating web site, reconfiguring the IIS on all
print servers, modifying the Java script and documenting the processes i.e. run books and ops
guides.
Created and updated Avanade run books and build guides for server and software installation.
Monitor and troubleshoot worldwide Server network using What s Up and MOM to Monitor
Worldwide VPN Connections.
Build configure and patch servers as necessary
Use Active Directory to create, modify and delete securities, groups and DL s. Add and modify
network Shares and Printers.
Administer Exchange, mailbox merge, move, repair etc.
Shoreline Administration and support
Support end users with Microsoft Server 2003, XP, Office, Exchange, OWA, Outlook, Witway,
SharePoint, and Meeting place using What s Up, Raid, MOM and Netmon. Supporting Remote
connections via VPN Quarantine Client and Terminal Services.
Maintain offsite and onsite Datacenter servers including troubleshooting and component
replacement.
Upgrade of Server OS, including Flashing BIOS and Server patching Using Windows Update
services.
CERTIFICATIONS
MCP, NET+, A+
REFERENCES AVAILABLE UPON REQUEST
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