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OBJECTIVE College-educated and detail-orientated professional with 20 years of office experience looking to apply my clerical and organizational skills as an administrative assistant.EXPERIENCEEdgewood, MarylandJun 2016 - PresentSecondary ManagerBayshore Mortgage Funding, LLCoExclusively runs Secondary operations for a high-volume mortgage company with a beginning annual gross production of $236MM to a height of $833MM without increasing lock desk personnel. This includes rate sheet generation, locking loans, extensions, renegotiations, final pricing, and loan sales. Excellent communication with loan officers, processors, closing, and post-closing throughout the loan process.oResponsible for weekly bulk sales with trading company which has resulted in an additional profitability of over $10MM since 2019.oDeveloped and maintained relationships with 117 investors and 6 warehouse banks including obtaining and completing contracts and annual recertifications. Utilize a high level of discretion due to the use of personal data, including but not limited to company owner home addresses, licenses, social security numbers, and credit reports.oAuthored a company lock desk policy, created a how-to tutorial for new loan officers to easily navigate the locking process within Optimal Blue, and created an Excel interactive form that allowed loan officers and processors to self-help with links and access to guidelines and TPO contact information. Maintain Optimal Blue database with 27 investors and 26 loan production offices including investor programs, corporate margins, branch margins, and loan officer compensation schedules.Raleigh, NCNov 2009 - Jun 2016Bethesda, MDMay 2008  Nov 2009Lock Desk ManagerWest Town Bank and TrustoOversaw the Secondary department with a monthly volume of $25MM and managed a lock desk support team member with responsibilities of daily locks, lock extensions, final pricing, and expiring lock reports.oCarefully watching the market through key events for market volatility that could require a rate halt by the company to ensure the companys profitability.oResponsible for monthly reports for the board of directors, managing bulk trades, monitoring the pipeline daily, adding and removing trades as necessary, and maintaining the database software and other record management programs.oEffectively communicated daily with key operational staff and all loan production offices to confirm trades and daily processes.Pricing AnalystWaterfield Bank DBA American PartnersoPerformed all lock desk functions for the company with a monthly volume of $1.4MM that included registration, completing rate locks, and ensuring appropriate margins for the company by responding to investor guidelines and pricing changes.oProvided research, product analysis, and market review for the entire staff to encourage integrity, market knowledge, and industry excellence. Completing self-implemented initiatives or tasks assigned by the Secondary President or Vice President.oWorking daily, with effective verbal and written communication, with operational staff, loan officers, and investors to ensure pricing accuracy..Urbana, MDOct 2006  May 2008Rockville, MDMay 2004  Oct 2006Dynamic CapitalPricing AnalystoEffectively running lock desk by locking all forward locks, processing extensions, and final pricing loans.oMaintained lock data database.oCommunicated daily with the Director of Mortgage Operations on processes and procedures.Vision CapitalClient Relations CoordinatoroWorked in the newly launched Wholesale lending department as the sole CRC for the first 2 years managing all newly acquired broker clients. Provided training and guidance for new hires, reporting successes and failures of the group to the Operations Manager, and offering feedback to the sales group on potential efficiencies.oCreated and implemented on-site training for large and new brokerages to streamline business practices. This included file flows, contact information, and product training.oCreated broker correspondences and product advertisements.oProvided scenarios, pricing, and feedback as needed for all clients and internal sales personnel.oSupported Account Executives 3 with client management and presentation support.oDeveloped strong client relationships by being a team leader, consistent follow through, and thorough communication from start to finish on each loan file.EDUCATIONFort Lauderdale, FL2003 - 2005Associate of Criminal JusticeKaplan UniversitySKILLSCustomer Service Works Independently or with a teamDetail Oriented Strong multitasking skillsProficient in Microsoft Word and Excel Knowledge of ShareFile and SharePointExperience working in hybrid in-home/office setting Problem SolvingZoom Teams