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Click here or scroll down to respond to this candidateCandidate's Name PHONE NUMBER AVAILABLE Myrtle Beach, SCClient Success Specialist EMAIL AVAILABLEHttps://www.Candidate's Name .comPROFESSIONAL SUMMARYTalented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. WORK HISTORYMANAGER, MUNICIPAL ACCOUNTING AND CUSTOMER SERVICE WasteZero, Inc., Murrells Inlet, SC JULY 2008 APRIL 2004 Managed and motivated employees to be productive and engaged in work. Accomplished multiple tasks within established timeframes. Defined clear targets and objectives and communicated to other team members. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high- quality service delivery. Maximized performance by monitoring daily activities and mentoring team members. Onboarded new employees with training and new hire documentation. Cross-trained existing employees to maximize team agility and performance. Developed and maintained relationships with customers and suppliers through account development. Achieved departmental goals by developing and executing strategic plans and performance metrics. Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Assisted in organizing and overseeing assignments to drive operational excellence. Identified and communicated customer needs to production and quality teams. DESIGN STUDIO ADMINISTRATOR AND SHOW COORDINATOR General Motors Design Center, Warren, MI January 2005 - September 2006 Provided review and guidance for project non-conformances and operations issues Contributed to overall studio success by participating in internal initiatives aimed at improving operations or employee engagement levels. Ensured consistent branding across all channels by adhering to established style guides and providing input on updates when necessary. Optimized workflow by implementing time-saving techniques and organizational practices within studio setting. Successfully managed multiple projects concurrently while maintaining strict deadlines and prioritizing tasks as needed. DIRECTOR OF SPECIAL EVENTS Detroit Institute of Ophthalmology, Grosse Pointe Park, MI April 2001 - August 2004 Supervised numerous volunteer chairpersons and directed numerous events, managed direction of annual program magazine, invitations, tickets and signage for events Designed and implemented in house production of newsletters, brochures and minor event tickets for cost savings Responsible for multi-event budgets to secure substantial return to charity. Designed engaging presentations for sponsorship pitches that resulted in increased funding opportunities. Evaluated past event performance data to identify areas for improvement in future events, resulting in consistently better experiences for attendees. Developed contingency plans and emergency response protocols, ensuring safety and well-being of event attendees. Optimized event scheduling by creating detailed timelines that outlined deadlines for critical tasks throughout planning process. Established strong relationships with vendors, securing favorable contracts for catering, venues, and other services necessary for successful events. Implemented continuous improvement initiatives based on attendee feedback, leading to higher satisfaction rates for future events. Managed budgets effectively, ensuring successful execution of various events while staying within financial constraints. Negotiated cost-effective contracts with suppliers which reduced overall expenses without compromising quality. Managed venue, labor and technical efforts of internal and external partners. Managed administrative logistics of events planning, event booking, and event promotions. Implemented contingency plans to address last-minute changes or unforeseen events.**Additional work history 1990 2001 available upon request SKILLS AND EXPERTISEAR resolution/collections Inventory managementAccounting reconciliation LeadershipCall center and customer service management MS Office 365 ProgramsComplex problem-solving NegotiationConflict resolution Organizational skillsCritical thinking Performance managementCross-functional teamwork Planning and prioritizationCustomer onboarding Process improvementCustomer relationship management Professional and courteousDecision-making Program development and implementationEmployee onboarding and training Project planningExcellent verbal and written communication skills SOP DevelopmentFinancial reporting Time managementFunds management Vendor retail onboardingEDUCATIONHigh School Diploma Lapeer West High, Lapeer, MI1987 - 1990Early Childhood Development Mott Community College, Flint, MI 1990 1998 Deans List 1993 and 1998Medical Office Administration St. Clair Community College, Port Huron, MI 2007 - 2008VOLUNTEERINGCo-Chairperson St. Baldricks Foundation, Murrells Inlet, SC 2014 2016Co-Chairperson Sea~Beyond Foundation, Murrells Inlet, SC 2018 - Present |
