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Click here or scroll down to respond to this candidateCandidate's Name
Street Address (H)PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional Summary Edit Section DeleteAn experienced Customer Service Agent with more than 10 years in Call Center atmosphere for a call center communications company. Main responsibilities include Entering orders into company-tailored programs and assisting customers with inquiries. Directing internet orders and maintaining product knowledge with consistent excellent feedback from both internal and external customers.Work History Edit Section DeleteCustomer Service AgentNational Fulfillment - 105 Commerce Dr. September 1997 to PresentResponded to client queries or complaints by phone or e-mail as appropriate.Assisted customers with order placement.Forwarded important and serious matters to the seniors.Transferred urgent calls to appropriate departments.Updated clients' contact information and other details in the customer database.Provided clients with detailed information on products and services.Assisted clients with service or billing matters.Data encodingInbound customer service supportCustomer service ethicsMaintaining quality of service through quality assuranceAble to perform multi-taskingEdit Section DeleteSkills Edit Section DeleteExcellent verbal communication skillsDemonstrate confidenceWork well with teamsProblem solverAttention to detailsAbility to work under pressureSelf-awarenessBasic computer skillsProactiveCritical thinkingGood written communication skillsStress toleranceFlexible and able to adjust to the work environmentCustomer awarenessActive listenerProfessionalismStrong work ethicsTime managementEducation Edit Section DeleteHigh School Diploma: 1979Bamberg EHRHARDT HS - BAMBERG SCProvided voluntary work for LOAVES AND FISHES HOMELESS KITCHEN Candidate's Name
158 Midway Ave., Lansdowne, PA, US 19050 (H)PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryAn experienced Customer Service Agent with more than 10 years in Call Center atmosphere for a call center communications company. Main responsibilities include: Entering orders into company tailored programs, Assisting customers with inquires. Directing internet orders and maintaining product knowledge With consistent excellent feedback from both internal and external customers.Work HistoryCustomer Service AgentNational Fulfillment - 105 Commerce Dr. September 1997 to PresentResponded to client queries or complaints by phone or e-mail as appropriate.Assisted customers with order placement.Forwarded important and serious matters to the seniors.Transferred urgent calls to appropriate departments.Updated clients contact information and other details in the customer database.Provided clients with detailed information on products and services.Assisted clients with service or billing matters.Data encodingInbound customer service supportCustomer service ethicsMaintaining quality of service through quality assuranceAble to perform multi-taskingSkills Edit SectionExcellent verbal communication skillsDemonstrate confidenceWork well with teamsProblem solverAttention to detailsAbility to work under pressureSelf-awarenessBasic computer skillsProactiveCritical thinkingGood written communication skillsStress toleranceFlexible and able to adjust to the work environmentCustomer awarenessActive listenerProfessionalismStrong work ethicsTime managementEducationHigh School Diploma: 1979Bamberg EHRHARDT HS - BAMBERG SCProvided voluntary work for LOAVES AND FISHES HOMELESS KITCHEN |
