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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLEOBJECTIVE:7+ years of strong understanding of Software Quality Assurance Methodologies including test case development, execution, maintenance of the Test Plans, Test Result documents and Defect reports and Seeking for a Software QA Analyst/Engineer/Tester position of a winning organization where creativity, sincerity, skill and performances are the criteria for one's appraisal and recognition.Experience in customer care on various topics and gather experience Responding quickly to customer inquiries and issues based on their needs.SUMMARY:Experienced with HP ALM/Quality Center Administration (Domain creation, Project Creation, User Creation, maintain user authentication, Allocation of projects to users).Experienced in Software Quality Assurance (SQA), Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).Performed Database/Backend Validation and Verification using Structured Query Language (SQL) queries.Experienced in Implementing and utilizing automated test solutions using tools such as HP QTP/HP UFT.Strong problem solving and analytical skills, with profound ability to prioritize and multitask goals in order to meet the time requirements.Proficiency in business analysis, business process design, compilation of functional specifications, process development, testing and training.Expertise on assigning the Test Cases to the Test Sets in Application Lifecycle Management (ALM).Experienced in developing the test scripts using Automation Object Model.Experienced with assigning the Requirements to the Test Cases in Application Lifecycle Management (ALM).Concepts of Object Repositories, Merging of Object Repositories and Shared Object Repositories.Handling experience of Unexceptional events like popup windows during run time using Recovery Scenarios.Sound knowledge in Creation of Business Components and Application Areas.Acquainted with different testing concepts and methods like Functional, Black Box, Regression, UAT, Smoke, Sanity, Unit and System Integration testing.Experienced with managing project team (onshore and offshore) in the real time environment.Proficient in creating descriptive programming for Data Driven Framework using HP QTP/HP Unified Functional Testing (UFT).Experienced in creating Data Driven Framework, Keyword Driven Framework as well as Hybrid Framework.Experienced in creating Automation for XML File Compares and Flat File Compares.Excellent team player with very good communication skills and leadership qualities.Ability to work independently and as part of a team. Very dedicated to produce professional work with highest quality and creativity.TECHNICAL SKILL:Applications: Java, ASP, .NET, Visual Basic, C++, C Sharp.Testing areas: Web Testing, Database Testing, and Client Server Testing.Types of Testing: Black box testing, Integration testing, Regression testing, Compatibility testing, System testing, Functional Testing, End to End Testing, Sanity Testing, User Acceptance Testing.Bug Reporting Tools: HP Quality Center (QC)/ Application Life Cycle Management (ALM), JIRA, Team Foundation Server (TFS).Software testing tools: HP UFT/ HP Quick Test Professional (QTP), Selenium.Methodologies: Agile, Scrum WaterfallOperating Systems: Windows, UNIX/Linux.Database: MS SQL Server, Microsoft Access, Oracle.PROFESSIONAL EXPERIENCE:The PNC Financial Services Group, Inc.Pittsburgh, PAQuality Assurance LeadFebruary2016- July2023My Role &Responsibilities:Manual Test cases and Test plans were designed in accordance with business functional requirements and technical designs as defined via an AGILE method.Analyzed Requirement documents to develop and Execute Test scripts and documented Test Cases corresponding to business rules.Extensively involved in reviewing the scripts with the business people.Responsible for reporting daily status and progress of testing to the project team.Worked closely with developers in reproducing bugs reported.Extensively Involved in Peer reviewing the Team members test scripts also Triage meeting.Extensively involved in functional testing and verify the application according to the user perspective.Experienced to Wrote Regression and Functional Test Cases and migrated all in HP ALM.Experienced on HP ALM to report defects and test results. Created script to pull the metrics.Reported the bugs, Email notifications to the developers using the HP ALM.Experienced at version control and defect management at HP ALM and JIRAExperienced to HP ALM as the test repository and used it for executing the test cases and scripts and logging & generating various reports and graphs for further analysis. Kept recorded defects in HP ALM and later on in JIRA.Identified the Test Cases to be automated and generated the automated scripts using HP Unified Functional Testing (UFT) and Selenium.Expert to Work with XPath with UFT and Selenium to Identified Web Object in the application.Regularly Updating and Maintaining Comprehensive Automation Regression Test Suite containing Test Cases from Previous releases and executing them on Regular Basis.Inserted synchronization points to solve timing problem between test and application.Used SQL to query the DB to validate application front end input value and storage it accordingly.Environment: Windows,VB.NET, ASP.NET, SOAP UI, SQL server, Mozilla, J2EE, Jenkins, SVN, Agile, Web, HP ALM 12.0, HP Unified Functional Testing (UFT) 12.2, HTML, ATI, Travel Impressions,Oracle On Demand, MDM, Web Services API, Siebel, .NET, People Soft.Shiftsmart IncCustomer Care Representative (Part time)June2020- PresentMy Role & Responsibilities:Attend call and answer the question based on customers need.Responding quickly to customer inquiries and issues.Actively acting on customer feedback and suggestions.Showing empathy and understanding toward customer concerns.Providing customer self-service options to empower users.Call customers to get the feedback about our services.Call client and Surveys on various topics such as election, customers choice/taste.Involved in tier one technical support team and solved loan based technical issues.Attend weekly, monthly seminar for upcoming eventsReport the activities to manager and got the feedback of the task.EDUCATION:Bachelor of Business AdministrationMajor: AccountingMinor: Computer Information System (CIS)National University, Dhaka, BangladeshReferences:Available upon request |
