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Click here or scroll down to respond to this candidateCandidate's Name
Algonquin, IL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI have created a career for myself grounded under the umbrella of service featuring house keeping, fast food and restaurant experience, printing, quality inspection, leadership, and insurance. All coming under customer service. I also have gone thru the educational route of college and achieved, earned a bachelors degree in English affording me trading in communications and writing. Authorized to work in the US for any employerWork ExperienceHousekeeperTA Petro Truck Stops - Hampshire, ILMay 2019 to November 2021Clean and maintain lobby in all its aspects. Clean and keep up restrooms. Empty trash. Break cashiers at Burger king. fries station, assembly, drive-through. Subway Sandwich Artist/CashierRoad ranger truckstop - Hampshire, ILJune 2018 to May 2019Food prep, sandwich, making, cashier, cleaning, lobby. Customer Service Representative/Medical InsurancePeckham, Inc - Coralville, IAJuly 2013 to May 2017Troubleshot queries for senior Medicare accounts, providing information and enrolling or de-enrolling clients from drug and advantage plans. Provided education on federal policy for Medicare. Exhibited excellent knowledge of customer service methods and practices, communicating with retirees by phone, email, and facsimile with timely and complete responses. Selected Contributions: Received certificate of excellence for Medicare (November 2015). Exhibited high level of empathy and sound working knowledge of retiree healthcare products, Medicare products, and CMS guidelines, receiving regular thanks from clients. Dining Room AttendantHy Vee - Coralville, IAFebruary 2012 to July 2013Took responsibility for duties associated with all aspects of dining area, including welcoming customers, operating coffee machines, bussed tables, and kept all physical areas of the dining room and equipment clean and well-appointed.Selected Contributions: Recognized often by manager for cheerfulness, efficiency, and self-motivation. Environmental Services TechnicianUniversity of Iowa Hospital and Clinics - Iowa City, IA January 2006 to December 2008Environmental services housekeeper for labor and delivery. Dry and wet mopped floors, washed and sanitized beds,wiped down and sanitized all furniture in rooms, window sills, doorknobs and all handles, sanitized full bathrooms including commode, sink, shower floor mirrors safety bars,etc. all in a quick turnover timeframe.worked in a team environment.Clerk, Auditor, I/O Supervisor, IT, and FASFA Customer Service at Pearson Pearson Education - Iowa City, IAMay 1988 to October 2002 Incoming calls in a call center for fafsa and IT troubleshooting. Thourough knowledge of fafsa products and policies that I translated to students, parents, and financial aid advisors. Workable knowledge of mainframe and software to troubleshoot program issues for internal and external customers.Unit ClerkMercy Hospital and Medical Center - Iowa City, IAApril 1997 to April 1998Record patient vitalsInterface with other departments like radiology, nuclear medicine, admissions, to schedule appointments, admit and discharge patients to the floor.Float from one medical type of floor to another, like surgical to neurological to ER. Order patient meds from pharmacy, make patient charts, etc.Assistant Head HousekeeperIronman Inn - Coralville, IAJanuary 1985 to December 1988Assistant head housekeeper for a hotel for 3 years. Helped manager hire and make schedule in her absence. Inspected rooms upon completion, collaborated with front desk and laundry. Made out teams assignments. Reported progress to the hotel manager. Trained new staff. Encouraged positivity and led the team to a win every day. This was at Ironman Inn in Coralville Iowa. EducationBachelor of Arts in EnglishUniversity of Iowa - Iowa City, IAAugust 1999 to August 2003Skills CUSTOMER SERVICE (6 years) RECEPTIONIST (3 years) RETAIL SALES (5 years) CASHIER (5 years) Order taking (2 years) Medical Terminology, Medical Insurance. (3 years) Medical Scheduling (3 years) English HIPAA Medicare Hospital experience Retail sales Cash register Restaurant experience Research Customer service Front desk Typing HIPAA Medical terminology Hospital experience Vital signs Sales Floor care Hospitality Medical records Cash handling Supervising experience Caregiving Home care Senior care English Customer acquisition Customer support Food preparation Time management Communication skills Laundry Leadership Math Hotel experience Food service Quick service & fast food restaurant Fast casual experience Management Guest services Preschool experience (2 years) Basic math Cleaning ExperienceCertifications and LicensesFood Handler CertificationDriver's LicenseAdditional Information- Key Qualifications - Proven track record of accurately completing research, providing consistently high level of customer service, and developing responses to customer queries quickly and efficiently. Extremely knowledgeable on FAFSA (Federal Student Aid), cashier duties, restaurant management, face-to-face and communications-based customer service, medical terminology, and HIPAA regulations, Word, Medical Software Programs. Self-motivated, articulate, results-oriented professional; able to multitask and accomplish operations in fast-paced environments with continuously changing priorities. Proficient in Microsoft Office Suite, internet skills, and typing. |
