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Click here or scroll down to respond to this candidateHello,Im Ayala.Contact InformationPhone: PHONE NUMBER AVAILABLE (Preferred Method of contact)Email: EMAIL AVAILABLEMy Skills include:DelegationGoal ImplementationResource ManagementCommunity EngagementResearch, Planning and ImplementationPolicy AdherenceCommunicationManagement and LeadershipConflict ResolutionParent/Guardian CommunicationExperienceProof of the Pudding, Rockdale County GA - Supervisor (February 2014-December 2019)Staff Management: Assisted in recruitment, hiring, training, and scheduling concession stand staff. Provided ongoing guidance, coaching, and performance feedback to ensure high-quality service. Delegated tasks and responsibilities effectively, ensuring smooth operation during peak seasons.Inventory Management: Monitored the inventory levels of food, beverages, and supplies.Placed orders with suppliers to replenish stock as needed. Conducted regular inventory checks to prevent shortages and minimize waste.Customer Service: Ensured that customers are greeted warmly and served promptly.Handled customer inquiries, complaints, and feedback professionally and effectively.Maintained a clean, organized, and welcoming concession stand environment.Quality Control: Ensured that all food and beverages meet quality and safety standards. Monitored food preparation methods to maintain consistency and freshness.Implemented and enforced hygiene and sanitation protocols to ensure food safety compliance.Financial Management: Managed cash registers, handled transactions, and reconciled daily sales.Prepared and maintained accurate records of sales, inventory, and expenses.Menu Planning and Pricing: Worked with management to develop and update the concession stand menu. Determined pricing strategies based on cost analysis, market trends, and customer preferences. Monitored sales performance and adjusted menu offerings as needed to drive revenue growth.Event Coordination: Coordinated with event organizers to plan and prepare for concession stand operations. Ensured that staffing levels, inventory, and equipment were sufficient to meet event needs. Collaborate with other concession stand supervisors and event staff to ensure seamless coordination.Training and Development: Developed training materials and conducted regular staff training sessions on customer service, food preparation, and safety procedures. Provided opportunities for staff to develop new skills and advance their careers within the concession stand operation.Blue-Sky Cleaners - Front Desk Receptionist December 2017 - April 2018Greeting Visitors: Welcoming visitors to the office or establishment in a friendly and professional manner. This includes providing assistance and direction as needed.Answering Phone Calls: Handling incoming phone calls, routing them to the appropriate person or department, taking messages, and providing basic information or assistance to callers.Responding to Emails and Messages: Monitoring and responding to emails and messages received through various communication channels, ensuring prompt and courteous replies.Maintaining Reception Area: Keeping the reception area clean, organized, and presentable at all times.Handling Mail and Deliveries: Sorting and distributing incoming mail and packages, as well as preparing outgoing mail for pickup or delivery. This may also involve coordinating courier services or package deliveries.Providing Information and Assistance: Responding to inquiries from visitors, clients, or customers and providing information about the organization, its products or services, and other relevant details.Handling Cash and Payments: Processing payments, accepting cash or credit card transactions, and issuing receipts or invoices as needed..Maintaining Office Supplies: Monitoring inventory levels of office supplies and replenishing stock as needed. This includes ordering supplies, receiving deliveries, and organizing storage areas.Adhering to Security and Confidentiality Policies: Following security protocols and maintaining confidentiality of sensitive information, including visitor records, client details, and internal communications.Pet Pros - Key Holder/Inventory Manager April 2018 - August 2019Opening and Closing Procedures: Responsible for opening or closing the premises, ensuring that all necessary tasks are completed before the start of business or at the end of the day.Security and Access Control: Maintaining control over keys, access cards, or other security credentials to ensure that only authorized individuals have access to the premises or specific areas within the facility.Alarm Response and Emergency Procedures: Responding to alarms, alerts, or emergency situations, such as security breaches, fire alarms, or medical emergencies.Customer Service: Providing excellent customer service to clients,Supervision and Oversight: Overseeing the activities of other staff members during opening or closing procedures, ensuring that tasks are completed efficiently and according to established protocols.Cash Handling and Deposits: Managing cash handling procedures, including counting cash drawers, preparing deposits, and securing funds according to company policies.Inventory Management: Assisting with inventory management tasks, such as receiving shipments, restocking merchandise, and conducting inventory counts. This may also involve identifying discrepancies or shortages and reporting them to management for resolution.Administrative Tasks: Performing various administrative duties as needed to support the operation of the business, such as answering phone calls, responding to emails, and processing paperwork.Cleaning and Maintenance: Ensuring that the premises are kept clean, organized, and well-maintained at all times.Compliance and Policy Enforcement: Ensuring compliance with company policies, procedures, and regulations related to security, safety, and operational standards. This includes enforcing company policies regarding access control, security measures, and employee conduct.Camp Woof Tucker - Kennel Supervisor December 2020 - May 2021Animal Care: Ensuring the health, safety, and welfare of all animals under your care. This includes feeding, grooming, exercising, and administering medications or treatments as needed. You'll need to monitor animals for any signs of illness or distress and provide appropriate care or veterinary attentionStaff Supervision and Training: Overseeing kennel staff, including hiring, training, scheduling, and evaluating their performance. Ensuring that staff members adhere to proper animal care protocols and maintain a clean and organized facility.Facility Management: Managing the day-to-day operations of the kennel facility, including cleaning and sanitizing kennels, exercise areas, and other common areas. Maintaining inventory of supplies, ordering necessary equipment or supplies, and coordinating repairs or maintenance as needed.Client Communication: Interacting with clients to address inquiries, provide updates on their pets, and discuss any special instructions or requests. Scheduled appointments, arranged pickups or drop-offs, and providing information about services offered.Health and Safety Compliance: Ensuring compliance with local, state, and federal regulations governing animal care facilities, including licensing, vaccinations, and sanitation requirements.Emergency Response: Being prepared to handle emergencies or unexpected situations, such as injuries, escapes, or natural disasters.Client Education and Counseling: Providing guidance and advice to clients on topics such as pet care, training, and behavior management. You may also offer recommendations for additional services, such as grooming or training classes, to meet the needs of clients and their pets.Marketing and Business Development: Promoting the kennel facility through various marketing channels, such as social media, website development, and local advertising.Right At School Program Manager Assistant August 2022 - May 2023Administrative Support: Assisting with administrative tasks such as scheduling meetings, organizing calendars, managing emails, and preparing documents, reports, and presentations.Communication: Serving as a point of contact for internal and external stakeholders, including program participants, partners, and team members. This also included responding to inquiries, relaying messages, and facilitating communication between parties.Documentation and Record-keeping: Maintaining accurate records and documentation related to the program, including participant information, project plans, budgets, contracts, and meeting minutes. Ensuring that all documentation is organized and easily accessible.Project Coordination: Assisting with the coordination and execution of program activities, including scheduling events, booking venues, arranging transportation, and coordinating logistics. Helping to ensure that all project milestones and deadlines are met.Stakeholder Engagement: Supporting efforts to engage program stakeholders, including participants, partners, funders, and community members.Quality Assurance: Assisting with quality assurance activities to ensure that program activities meet established standards and objectives.Risk Management: Assisting with identifying and mitigating risks and issues that may arise during program implementation.Code Ninja Summer Camp Manager May 2023 - August 5th, 2023 (Seasonal Position)Camp Planning and Coordination: Develop the camp schedule, curriculum, and activities in line with the camp's objectives and target audience. Also coordinate with instructors, guest speakers, and other staff to ensure smooth operation of the camp.Staff Management: Provide guidance and support to staff, ensuring they understand their roles and responsibilities. Conduct regular staff meetings to discuss camp logistics, curriculum updates, and any issues that arise.Curriculum Development: Design and update the camp's coding curriculum, ensuring it is engaging, age-appropriate, and aligned with educational standards.Incorporate hands-on projects, group activities, and interactive lessons to enhance learning outcomes. Stay up to date about advancements in coding languages, technologies, and teaching methodologies to continually improve the curriculum.Student Engagement and Support: Foster a positive and inclusive learning environment where students feel motivated to explore and experiment with coding. Provide individualized support and guidance to students as they work on coding projects and assignments. Encourage collaboration, problem-solving, and creativity among camp participants.Communication and Outreach: Communicate regularly with parents/guardians to provide updates on camp activities, student progress, and any important information. Promote the camp through marketing efforts, social media, and community outreach to attract participants and build relationships with schools and organizations.Evaluation and Feedback: Collect feedback from campers, parents, and staff to assess the effectiveness of the program and identify areas for improvement. Use data and feedback to make adjustments to the curriculum, activities, and overall camp experience.Utopian Academy: Program Manager & Before/Aftercare Site Coordinator August 2023 - CurrentProgram Development: Collaborating with school administrators, teachers, and other stakeholders to design and develop educational programs that align with the school's mission, curriculum standards, and student needs. This may include academic enrichment programs, extracurricular activities, and special initiatives.Curriculum Coordination: Coordinating the implementation of educational curricula and instructional materials within the programs, ensuring that they are engaging, relevant, and effective in meeting learning objectives. This may involve selecting textbooks, educational resources, and technology tools, as well as providing support and guidance to teachers.Student Support Services: Overseeing support services for students within the programs, such as academic tutoring, counseling, and special education accommodations. Collaborating with school counselors, social workers, and other professionals to ensure that students receive the support they need to succeed academically and socio-emotionally.Program Evaluation and Assessment: Developing and implementing systems for assessing the effectiveness of educational programs, including collecting and analyzing data on student outcomes, program participation, and satisfaction. Using evaluation findings to make data-driven decisions and improvements to the programs.Parent and Community Engagement: Building positive relationships with parents/guardians, community members, and other stakeholders to promote understanding and support for the educational programs. This may involve organizing parent workshops, community events, and outreach efforts to keep stakeholders informed and involved.Resource Management: Managing resources, including budget allocations, grants, and donations, to support the implementation of educational programsCompliance and Reporting: Ensuring that educational programs comply with relevant regulations, policies, and standards, such as state education requirements and accreditation criteria. Preparing and submitting reports to school administrators, governing bodies, and funding agencies as required.Continuous Improvement: Continuously monitoring and evaluating the effectiveness of educational programs, seeking feedback from stakeholders, and making adjustments as needed to improve program quality and outcomes.Advocacy and Leadership: Advocating for the needs and interests of students, teachers, and the school community at large, both within the school and in broader educational forums. Providing leadership and vision for the development and enhancement of educational programs to support the school's overall mission and goals.Camp Brain Summer Camp Director May 2024-CurrentStaff Management: Training, and supervising camp counselors, activity leaders, and other staff members. Ensuring that staff members are properly trained in safety procedures, emergency protocols, and child supervision.Camper Registration and Communication: Managing camper registration processes, including communicating with parents/guardians regarding registration deadlines, requirements, and any necessary paperwork. Providing ongoing communication with parents/guardians regarding camp activities, updates, and important information.Safety and Risk Management: Implementing safety protocols and procedures to ensure the well-being of campers and staff. Conducting regular safety inspections of facilities, equipment, and activity areas. Developing and implementing emergency response plans for various scenarios.Facilities and Logistics Management: Overseeing the maintenance and upkeep of camp facilities, grounds, and equipment. Managing logistical aspects of the camp, such as transportation, food service, and accommodations.Program Evaluation and Improvement: Collecting feedback from campers, parents/guardians, and staff members to evaluate the effectiveness of the camp program. Using feedback to make improvements and adjustments for future sessions.Community Engagement and Outreach: Building relationships with the local community, schools, and other organizations to promote the camp and recruit campers. Collaborating with community partners to offer specialized programs or resources for campers.Conflict Resolution: Addressing any conflicts or issues that arise among campers or staff members. Implementing appropriate disciplinary measures when necessary and facilitating conflict resolution strategies to promote a positive camp environment.Role Model and Mentorship: Serving as a positive role model for campers and staff, demonstrating leadership, integrity, and enthusiasm for the camp's mission and values. Providing mentorship and support to staff members to help them succeed in their role |
