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PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveBusiness Professional, seeking a Sales and/or Customer Service role, perhaps, within a Call Center environment, where I can utilize my world-class communication and problem-solving skills, to provide top-notch service and solutions, to customers, and contribute to the overall success of the Organization. Willing to consider remote, onsite, or hybrid work scenarios. Skill Sets Managed high volumes of calls, in a fast-paced call center environment. Skilled at an advanced level with entire MS Office Suite of Applications, such as Word, Excel, Access, Power point, Outlook, etc Extensive experience with CRM Applications, such as Salesforce.com, amongst others, and a quick study, with regard to learning proprietary systems required to do ones job. Have all necessary technology, hardware, and experience, required to deliver, nothing but the most professional brand of service, should it be an Onsite, Remote, or Hybrid Position. Worked as a Corporate B2B Sales Professional, in a Tech centric Industry, for 25 years, consistently performing at the top, amongst my peers. Providing World Class Customer Service; each contact is an opportunity to do so. EducationEmbry Riddle Aeronautical University/Aviation Business Admin/1986 - 1989 County College of Morris/ Psychology / 1990Experience9/23 to 05/24 MAXIMUS INC (THROUGH RANDSTAD STAFFING AGENCY) Inbound Call Center CSR (Remote WFH Position)Work as an Inbound, Customer Service Representative, in a Remote (Work from Home) Call Center arrangement. We work on a Project, called Get Covered NJ, in which we provide Health Insurance coverage to Residents of NJ, who either, currently, do not have Healthcare Coverage, or will soon, be losing their Healthcare Coverage.Get Covered NJ is a State Based Healthcare Exchange, which is a upgraded, refined version, of what was, the original Obamacare (aka Affordable Care Act), which was the National Program. In 2020, the States were given the option of converting the National Healthcare Program, to a State Based Healthcare Exchange, which would be in the same spirit, and serve the same objectives of the National version, but dedicate themselves to only the residents of the State of New Jersey, or other respective States, that opted to make the conversion. I made it my mission, if you will., to do whatever was in my power, to assure that each and every Individual that called in, to Get Covered NJ, whom I assisted, left that phone call, either fully enrolled, in a very cost effective, substantial Healthcare Plan, which they could fully comprehend,and which provided them the confidence and peace of mind, which replaced the looming fear, of feeling helpless, should they, or one of their family members, get sick or injured, requiring the assistance of a Medical Professional. And just as important, they would not be able to go to the Doctor, for Preventative Care visits, and/or prescription medications, so that they dont get sick, in the first place. Unfortunately, this was only a Temporary short-term Project, that was only intended to run for the Open Enrollment Period for 2024 Healthcare Coverage, which ran from November 1sst, 2023, thru Jan 31st, 2024. In addition to 6 weeks of Training, that preceded the start of the Open Enrollment Period. I am grateful to have had the opportunity to truly help people and make a difference in their life.10/22 to 08/23 AMERICAN STOCK TRANSFER & TRUST CO, LLC. Inbound Call Center CSR (Remote WFH Position)Work as an inbound call center, Customer Service Representative, in a remote capacity, for a Stock Transfer Agent, fielding a voluminous number of calls each day. Transfer Agents support Public Companies and cater to their respective shareholders. The Transfer Agent, maintains and communicates shareholder records, coordinates transfers of ownership of shareholder accounts, distributes dividends, and other funds derived from Mergers & Acquisitions, in addition to proceeds from the sale of stock, where permitted, all while providing the utmost security, protecting all aspects of a shareholders account. Tasks accomplished by Multitasking of various systems and applications, both standard and proprietary. I consider it my mission to allow the customer to feel that the call resolution supports their initial impetus for making the call, and always results in a reliable, honest, determinable disposition to each customer query.07/21 to 09/22 LASERSHIP, INC.Customer Service RepresentativeWorked for a package shipping company, in the role of a Customer Service Representative. Assist customers with the tracking of packages, using various methods using the telephone, both inbound and outbound calls to customers, along with heavy Computer use, making use of multiple systems, in order to effectuate positive outcomes, with regard to locating customers packages.09/19 to 06/21 BOWERY INDOOR FARMINGProduction AssociateA Food Production Associate. Company specializes in Indoor Faming, growing a variety of Lettuce & Herbs, grown indoors, without the use of any pesticides. Function was to weigh, package, and provide quality control for final product, in a freezer environment. 01/17 to 08/19 IDEAL WINDOW MANUFACTURERSFactory Worker Production Line (Company Employee) Utilized Automated Machinery, specifically geared, to the removal of excess and residual material (vinyl), which builds up in joints of the Window Frames during the Frame Assembly process. Subsequent to automated machine cleaning process, specialized chisels were utilized, in order to obtain frames that were free of debris, thereby allowing for a precise fit for the glass window panes. 10/15 to 01/17 ACTIVE STAFFING (Staffing Agency)Warehouse AssociatePlaced on various Assignments, mostly within Warehouse/Logistics Sector.-Macys Logistics Center ; Loaded & Unloaded trucks in-accord with designated productivity metrics. Responsible for up to four lines (trucks) simultaneously,.- NRS: Tasked to unload cargo from trucks, place onto pallets, utilize scanner, use pallet jacks to transport to appropriate location in Warehouse, Pick & Pack.-Goya: Unloaded refrigerated trucks onto Pallets, which were subsequently wrapped, labeled, scanned, and transported to appropriate location, within the cooler/freezer section of Warehouse. Lifted boxes well-above 50 lbs, for extended periods of time.-ZT Systems: Assigned to Merchandise-Return Dept, specifically dealing with defective computer components. Disassembled Servers - motherboards, HDs, SDs, CPUs, cabling. Packaged and shipped back to their point of origin. 07/09 to 10/15 BRIGHT TELECOMMUNICATIONSTelecom Agent / ConsultantPartner in a Telecommunications Agency. Acquired new clients, by providing strategic-based solutions, such as Hosted VoIP Svcs, SIP, MPLS, Ethernet, Cloud svcs, Responsible for sales process, from lead generation to proposal to close. 07/04 to 06/09 XO COMMUNICATIONS, INC.Enterprise Account Executive / Major Account Executive Responsible for finding new business from top Fortune 2000 companies. Specialized in working with and selling to Clients in the Financial and Govt. Industries, amongst others. Some services I sold: VoIP, Cloud Svcs, Ethernet, Internet Access, Telephone Systems, Data Networks, etc Sold and managed thousands of MPLS endpoints (locations) to a variety of customers. My percentage of sales to quota averaged 190%.08/99 to 05/04 MCI WORLDCOMMajor Account ExecutiveManaged a base of Voice, Data, Internet clients. The total billed revenue of base was 8.5 million dollars annually. Responsible for growing this base, in accordance with revenue growth objectives, all while adding new billed revenue. My % of sales to quota averaged 200%. Attended Presidents Club for the year 2000 and 2001. 01/93 to 07/99 AT&T (Business Markets Division)Mid-Markets Account ExecutiveResponsible for managing a base of 100+ commercial customers with billing from 5K to 85K per month per account. Job duties include servicing and growth of existing AT&T clients & winning new accounts. Sold via Telemarketing and Outside Sales. I was ranked #1 and #2, in 1995 and 1996, respectively. |
