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Click here or scroll down to respond to this candidateB R A N D O N U P S H U RBUSINESS ADMINISTRATION ~ RETAIL & MARKETING MANAGEMENT ~ OPERATIONS SUPPORT EMAIL AVAILABLES U M M A R YDynamic, accomplished, Retail & Marketing Manager respected for improving business operations while exceeding goals, exponentially increasing the growth and wellness of Business Administration, Retail Management, Human Resources, and amidst COVID markets. Highly dedicated Operations Management Specialist with extensive talents and over 17 years of experience across a vast, multi-faceted Directorial & Personnel Management, Public Support Services, Sales & Marketing, Project Planning, and Guest Relations platforms. Proven success in leadership and policy, standard operating procedures, and community support. Expertise in fostering and maintaining constructive and cooperative working relationships with Executive Level Management professionals and other staff members. Adept at bridging the gap to include identifying problems, monitoring progress, developing healthy solutions, and ensuring adherence to the overall mission. Proficient in maximizing resources and the skill set to motivate and encourage others. Enacted forward in critical thinking strategies with the ability to drive success and ensure compliance with applicable state/federal laws and regulations. P R O F E S S I O N A L E X P E R I E N C ENIGHT OPS ASST. STORE MGR. 40+ HOURS April 2014 Present Home Depot, Washington Metropolitan AreaProvided Supervision and Coordination: Managing and overseeing the night shift operations, including supervising a team of employees working during the night, assigning tasks, and ensuring smooth workflow and productivity.Planning and Scheduling: Creating schedules and work plans for the night shift, considering staffing requirements, workload, and operational needs. Ensuring adequate coverage and efficient allocation of resources.Quality Control: Monitoring and maintaining quality standards for products or services during the night shift, ensuring compliance with established protocols, procedures, and performance expectations.Issue Resolution: Identifying and resolving operational issues or challenges that may arise during the night shift. Addressing any emergencies, technical problems, or customer concerns promptly and effectively.Safety and Security: Ensuring the safety and security of the premises, employees, and assets during the night shift. Implementing and enforcing safety protocols, conducting regular inspections, and coordinating with relevant departments or authorities when needed.Communication and Reporting: Serving as a liaison between the night shift staff and upper management, relaying important information, updates, and feedback. Providing regular reports on the night shift operations, including performance metrics, incidents, and any significant issues or achievements.Training and Development: Identifying training needs for the night shift team and coordinating training programs to enhance their skills and knowledge. Providing guidance and support to team members, fostering a positive work environment, and promoting professional growthPHONE NUMBER AVAILABLEWashington Metropolitan AreaLINKEDIN LINK AVAILABLEbrandon-upshurE D U C A T I O N/C E R T I F I C A T I O N SUNIVERSITY HIGH SCHOOLHigh School DiplomaSuitland Senior High SchoolSchool of Business, Arts, Science, &TechnologyMay 2006C O R EC O M P E T E N C I E SRetail ManagementHuman ResourcesCustomer Service, Sales & MarketingAccounting & FinanceVendor ManagementDiversity & InclusionCommunicationsFlexibility & Mental AlertnessLogistics & Inventory Management& RecordingProject & Program PlanningAdministrative Support & OfficeLogisticsTalent & Development OptimizationB R A N D O N U P S H U RIssue Identification & ResolutionT E C H N I C A LS K I L L SAdobe Illustrator & InDesignOutlook/MS TeamsMicrosoft Office SuiteP R E V I O U SE M P L O Y M E N TE X P E R T I S E(2004 2013): Store Management,Package Handling, Plumbing, andCarpentryRETAIL SALES ASSOCIATE 40+ HOURS May 2016 Sept. 2020 Adidas, Washington Metropolitan AreaUsed retail and customer expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor.Greeted and engaged customers as they enter the storeAssisted customers with finding the right products and sizesProvided information about Adidas products, including their features, benefits, and technologyUpsold and cross-sold relevant products to enhance customer satisfaction and increase salesProcessed transactions and handled cash or card payments accuratelyMaintained the cleanliness and organization of the stores displays and merchandiseRestocked shelves and monitored inventory levelsCollaborated with team members to achieve sales targets and contribute to a positive working environmentResolved customer complaints or concerns professionally and efficientlyStayed up to date with the latest Adidas product knowledge and promotions SHIPPING & RECEIVING 40+ HOURS Sept. 2013 Nov. 2015 Nike, Washington Metropolitan AreaVerified the accuracy of received merchandise against purchase orders or packing lists.Received and inspected incoming shipments of Nike productsUnpacked and sorted merchandise, ensuring proper organization and storageLabeled, tagged, and prepared merchandise for placement on the sales floorUpdated inventory systems and maintained accurate records of received and outgoing merchandiseCollaborated with the inventory management team to ensure proper stock levelsAssisted with stockroom organization and maintained a clean and orderly work environmentCoordinated with other store departments to ensure timely delivery and replenishment of merchandiseParticipated in inventory counts and assisting in identifying any discrepanciesFollowed proper safety procedures and guidelines while handling merchandise |
