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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Palm Coast, FLSummarySeasoned Operations Manager with 11 years of experience, adept at quality control, financial analysis, and policy development to enhance profitability and efficiency. Proven track record in leading operations, improving processes, and driving operational excellence across multiple industries. Seeking to leverage extensive background in team leadership, budget management, and strategic planning in a new Operations Manager role. Work ExperienceStaples Inc.Operations Manager May 2023 - Present Conduct quality control and assurance to enhance production efficiency and adherence to standards. Analyze financial data to optimize supply chain profitability, manage budget preparation, expenditure scheduling, variance analysis, and implement corrective measures as needed. Develop and enforce operations policies, streamline procedures, ensure effective staff communication, and uphold health and safety standards.HD SolutionsOperations Manager Jacksonville, FL Jan 2020 - Apr 2023 Enhanced communication channels between staff and leadership, leading to a reduction in miscommunications and on-time project completions. Implemented and refined internal policies, ensuring safety and compliance while responding efficiently to business needs. Led initiatives to improve warehouse operations, contributing to heightened operational efficacy and revenue growth. Oversaw recruitment and training programs, cultivating a competent workforce and delivering excellent customer service.Pinnacle Automotive HospitalityOperations Manager Jacksonville, FL Mar 2018 - Feb 2020 Developed and deployed a tailored ticket tracking system to enhance the monitoring and documentation of operational issues. Conducted comprehensive training for new staff in adherence to customer service protocols and performance standards, fostering a skilled workforce. Managed day-to-day operations to ensure a superior customer experience, while also overseeing staff scheduling and addressing product flow challenges with proactive solutions. Cowan SystemsFleet Manager Jacksonville, FL Feb 2017 - Mar 2018 Managed vehicle inspections and maintenance scheduling, ensuring tasks were completed in a timely manner to maintain fleet readiness and performance. Enhanced regulatory compliance and safety by distributing educational materials and leading meetings on best practices, reducing potential hazards. Trained drivers in time management techniques, resulting in improved mileage performance and coordinated accurate documentation for equipment transfers and delivery scheduling. Hamburg Sud LogisticsAccount Manager Jacksonville, FL Jan 2015 - Jan 2018 Maintained client satisfaction by resolving issues related to accounting, billing, and service delivery, ensuring adherence to customer-centric terms and accurate pricing. Fostered enduring client relationships, contributing to business development and customer service operations through effective interdepartmental coordination. Achieved sales targets by negotiating favorable terms for product pricing, freight, and delivery rates, while handling an average of 60 calls daily, including outbound communication. Mark IV TransportationFleet Supervisor Kerney, NJ Jan 2013 - Jan 2015 Enhanced fleet performance by executing business strategies and fostering cross-functional collaboration to optimize resource utilization. Maintained compliance with OSHA and governmental regulations, ensuring a safe working environment and overseeing scheduled maintenance to improve asset reliability. Streamlined internal and external communication processes to stay updated on industry developments, contributing to the resolution of issues involving personnel, customers, and contractors. EducationUpsala CollegeBachelor of Arts, Business Administration And Management East Orange, NJ May 1995 SkillsLogistics Oversight, Labor Relations, Department Oversight, Stakeholder Relations, Team Leadership, Maintaining Compliance, Mathematical Calculation and Reasoning, Inventory Management, Budget Development and Management, Onboarding and Orientation, Customer Service, Operation Monitoring, Human Resources Oversight, Staff Training, Business Leadership |
