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Candidate's Name
Phone: PHONE NUMBER AVAILABLE email: EMAIL AVAILABLEDedicated, hardworking, goal-centered bi-lingual Medical Assistant graduate with 2+ years of customer service experience, and passion for delivering administrative support to clinics. Possess proven ability to work in a fast-past environment, delivering exceptional customer service experience to clients. Able to prioritize competing responsibilities, and utilize my knowledge of administrative and clinical skills to support organizational goals.EDUCATIONSouthern Technical College, Auburndale, FLMedical Assistant Diploma, March 2020Relevant Coursework: Medical Terminology, Anatomy and Physiology 1 & 2, Medical Coding and Insurance, Medical Office Administration, PharmacologyRELEVANT EXPERIENCECompleted externship at Advanced Dermatology, Lakeland, FLWork hours completed: 180 hoursAccomplishments: Learned best practices for rooming and examining patients, performing charting, checking their temperature, taking vitals, x-rays, and EKG.Medical Assistant United Vein & Vascular Centers of Lakeland, FL July 2021  PresentPerform injections, and vitals, and draw blood as requested by administrative staff.Obtain Patients medical history and update their medical files for the Physicians.Check patients in, take, and recorded their temperatures at the front desk.Served as a liaison between physicians and other individuals such as patients.Processed insurance, updated medical records, and reported to the physicians.Worked extra hours when the department was short-staffed to meet tight deadlines involving patients demands.Utilized exceptional time management and organization skills to organize and prioritize competing responsibilities and deliver outcomes for the organization in time.EMPLOYMENT HISTORYCustomer Service Representative Popeyes, Auburndale, FL June 2020- December 2020Increased customer attraction in the store by providing outstanding customer service, including greeting customers with a smile and a good attitude, taking their orders, and ensuring that everything was correct.Demonstrated exceptional organization skills by packing customers orders in an organized order and ensuring they had everything they needed and enjoyed their experience.Maintained customers' trust by meticulously examining inventory to ensure that all foods were dated to the correct expiration date and stored at the appropriate temperatures for customers.Quickly learned how to use the cashier system to issue receipts, refunds, and credits, allowing the supervisor to focus on other tasks.Customer Service Representative McDonalds, Winter Haven, FL Jul 2018- April 2019Trained new hires on best practices for delivering exceptional customer service to increase customer service satisfaction ratings and generate more business for the company.Increased customer satisfaction by warmly greeting clients as they entered the premises and enquiring about their visit's purpose.Served as the face of the company, offering friendly service to new clients entering the building or calling in on the phoneDrove business for the company by assisting customers with placing orders and making payments via the phone, online, or in person.