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ProfileMotivated, personable business professional with excellent customer service skills, detail oriented, superior verbal and written communication skills. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated supervisory controls by managing a team of 15 employees & HR experience. Flexible and versatile  able to maintain a sense of decorum under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments.Skills SummaryPayroll and AttendanceDetail OrientedOrganization drivenSuperior CommunicationMicrosoft Word & ExcelMicrosoft OfficeCleaningHousekeepingHuman Resource ManagementSupervisoryEmployment History03/2024  05/2024 Wal-Mart Kansas City, KSCustomer ServiceInteract with customers to address their concerns, answers their questions and assist them with their needs.11/2022  01/2023 McDonalds Kansas City, KSCashierReceive payment for food by cash and credit cards and issue receipts and change due to customers.Count money in cash drawers at the beginning of shift to ensure that amounts are correct and that there is adequate change.Greet customers entering the establishment and maintain a clean and orderly checkout and lobby area.08/2022  04/2023 Independence Inc. Kansas City, KSHomemakerWeekly Grocery ShoppingCleaning LaundryAdvising household owners in housekeeping mattersOther Duties specified by client08/2018  05/2022 European Services Chicago, ILHomemakerWeekly Grocery ShoppingCleaning LaundryAdvising household owners in housekeeping mattersOther Duties specified by client09/2018  04/2019 Molecular Labs Chicago, ILSpecimen CollectorProcessed human urine, fluid specimensAccessioned specimens; verified information on requisitions and specimen matches.Accurately entered appropriate information into the computer systemCompleted patient processing logsWorked with patient records to transfer insurance and address information to the laboratory request formPrepared samples for shipping to the laboratory06/2016  12/2018 O.P.G.H.I. Chicago, ILClerical AssistantAnswered telephones, filed and organized charts, downloaded and uploaded paperwork.Handled flow of patients; Checked patients in and out periodically.03/2014 - 04/2014 Sears Holding Corporation Chicago, ILCashierReceived payment by cash, check, and credit cards and issued receipts and change due to customersCounted money in cash drawers at the beginning of shift to ensure that amounts were correct and that there was adequate changeGreeted customers entering the establishment and maintained a clean and orderly checkout area.EducationKaplan University Chicago, ILMasters in Business AdministrationChicago State University Chicago, ILBachelors in Business