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| | Click here or scroll down to respond to this candidateHighly-motivated employee with desireto take on new challenges. Strongworth ethic, adaptability andexceptional interpersonal skills. Adeptat working effectively unsupervisedand quickly mastering new skills.MS OfficeLeadership strengthTeam buildingMaterials preparationProgram coordinationMental health supportProduct organizationTechnologically savvyMicrosoft OfficeSome College (No Degree)Coahoma Community CollegeClarksdale, MS,Business AdministrationTruckingdispatchserviceDispatcher Robinsonville, MS 01/2022 to CurrentReceived and dispatched calls for emergency services. Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office. Updated records of driver locations, delays, andcancellations.Resolved customer complaints related to service issues or delays.Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.Global ConduitCall Center Representative Bartlett, Tennessee 01/2020 to 08/2023De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.Maintained high levels of professionalism while interacting with customers via phone or email.PBX WebLead Warehouse Associate Southaven, Mississippi05/2018 to 10/2020Maintained records for each case, including phone numbers, contacts and any actions taken.Escalated identified risk issues, challenges and trends to senior management and delivered risk-related documents for audit and regulatory exams.Conducted outreach to local community leaders andprogressive organizations and assisted with local and regional on-site events.ShernishiaMcKayEMAIL AVAILABLEPHONE NUMBER AVAILABLESouthaven, MS 38671SummarySkillsEducation and TrainingExperienceSMSupervised a team of 3-4 warehouse associates, providing guidance and feedback as needed.Managed inventory levels and cycle counts to ensure accuracy of stock.Grace And MercyProfessional Caregiver Olive Branch, Mississippi Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.Monitored vital signs and medication use, documenting variances and concerning responses.Helped patients during ROM exercises to maintainmusculoskeletal functions and increase strength.Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients. |