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EMAIL AVAILABLE/Street Address -837-3761 https://LINKEDIN LINK AVAILABLERELEVANT EXPERIENCEFreelance:Worked with special needs individual to assist with education, job search and website development. Referral available upon request.New York Citywide Administrative Services CurrentCustomer Service/Front DeskWelcome visitors, log them in, and direct them to appropriate person or office. Screen and forward incoming phone calls.Maintain office security by following safety procedures.Jenny Craig 2020-2023CoachBoosted sales via upselling and targeted outreach to new potential customers.Expedited orders, and enhanced phone/email communication.Assisted with customer issues, using de-escalation skills when needed.Dempsey & Carroll 2017-2019Customer Service RepresentativeMaintained meticulous records, tracking all orders for improved transparency.Spearheaded upselling strategies to expand the customer base significantly.Displayed vast product and material knowledge, boosting client confidence.Processed online and call-in orders efficiently, ensuring timely delivery.Orchestrated ordering processes and maintained POS records with precision.Optimized customer experience through exceptional in-store service.Tiffany & Co. 2016-2017Customer Service RepresentativeDelivered outstanding customer service, boosting brand loyalty and satisfaction levels.Utilized deep Tiffany brand knowledge to boost sales and customer interaction.Articulated brand message clearly, ensuring customer comprehension.Technical Skills - Salesforce, Shopify, Constant Contact, Dropbox, Google Docs, MS Office Suite, Outlook, Power Point, POSEducation - University of Bridgeport - Graduate Degree, Marketing Communications