Candidate Information Title Customer Service 3Rd Shift Target Location US-FL-Clermont Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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LATASHASHELTONLS Clermont, FL Street Address ,PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYIngenious Customer Service Lead accomplished in relating to media, general public and donors with practiced ease. Change and manage opinions using organic and paid strategies. Keep operations efficient, on-task and successful with hands-on leadership style.Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. SKILLS Emotional intelligence  Adaptability  Event coordination Organizational skills  Project managementEXPERIENCEMember Development Manager October 2022 - April 2024 Christian Care Ministries Melbourne, Florida Streamlined internal processes related to member services by implementing improved systems or tools when needed. Developed and distributed member newsletters and other communications materials. Cultivated relationships with key stakeholders to improve overall member experience. Member Development Specialist October 2019 - October 2022 Ontrak San Francisco, California Monitored membership renewal rates and implemented strategies to improve retention. Collaborated with marketing team to create promotional materials for new member recruitment efforts. Managed onboarding process for new members, ensuring smooth transition into organization. Quality Assurance Specialist January 2017 - September 2019 Comcast Business Miramar, Florida Assessed testing requirements and documentation to determine feasibility with current processes and capacities. Developed, conducted and evaluated application audits and testing processes. Collaborated with development team to identify and correct systemic quality issues. Sales Associate December 2007 - April 2018At&T Miami, FL Demonstrated selling experience in fast-paced, service-oriented retail setting. Adapted to changing priorities and unexpected situations with calm demeanor. Supported team with receiving, pricing and merchandising. EDUCATIONAssociate in Science (A.S.) August 2021Ultimate Medical Academy, Tampa, FLLANGUAGEConversationalSpanish/French