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Title Desk Receptionist Customer Service
Target Location US-GA-Decatur
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLEEducationCENTRAL PIEDMONT COMMUNITY COLLEGEGENERAL STUDIES  APRIL Street Address  - PRESENTProfessional ExperienceHORNETS SPORTS & ENTERTAINMENT, CHARLOTTE, NCExecutive Desk ReceptionistApril 2023  Present Handle incoming and outgoing phone calls in a professional manner with diplomacy and tact. Manage and oversell all incoming and outgoing of fan requests. Ensure all visitors are logged and escorted to appropriate meeting areas. Maintain office supplies to ensure stock levels are adequate. Provide information and assistance to callers and visitors regarding team events, schedules, and general inquires. Manage the reception area, ensuring it is always clean organized and presentable. HORNETS SPORTS & ENTERTAINMENT, CHARLOTTE, NCTicket Office Ambassador, Spectrum CenterDecember 2021  Present Provide a high level of customer service to all Spectrum Center guests. Operate Ticketmaster ticketing system program including TM Host, TM1 Sales, and Archtics Answer questions regarding ticket availability, prices, present and future events, seating configurations, and arena policies. Provide fans with information, education and troubleshooting for all mobile ticketing questions. Verify/Scan tickets for authenticity and proper date, time, and event. Maintain accurate records of all ticket sales and reconciliation. Work to resolve issues in a professional and timely manner. CHARLOTTE KNIGHTS, CHARLOTTE, NCTicket SalesMay 2022  Present Interacts with customers to assure customer satisfaction. Operate daily ticket sales via ProVenue and TicketsReturn systems. Sell single and multi-game tickets for Charlotte Knights Games Work closely with the Ticket Sale, Partnerships, and Marketing teams for promotional game sales. Additional Qualifications Strong work initiative and work ethic Highly motivated without supervision or instruction Ability to successfully perform under pressure and in fast-paced environments. Manage a high level of detail across multiple projects and prioritize efficiently. Attention to detail and committed to excellence.

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