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Professional SummaryWork ExperienceContactSkillsCertificationsHi, I'm Ondrayia Fisher .OONDRAYIAFISHERSelf-motivated and dependable worker that's ready to start a new career in Medical Assisting. I am willing and ready to take on the responsibility that comes with the position that I am applying for. I have had all the proper trained and ready to step into the role.PHONE NUMBER AVAILABLEEMAIL AVAILABLEIndianapolis, IN 46224Liquor, wine and food serviceEffective customer upsellingHigh-volume diningCourteous with Strong ServiceMindsetBuilding Customer Trust andLoyaltyHIPAA compliancePatient relationsVital sign monitoringDocumentation andrecordkeepingMedical terminologyEfficient and Detail-OrientedCalm and Professional UnderPressureCustomer Data ConfidentialityPOS Systems and OrderingPlatformsCustomer ServiceVital signs and examinationsCSR Oct 2023 - CurrentVERIDA, Indianapolis, IndianaResearched assistance requested and offered accurate information to resolve issues and respond to inquiries.Answered inbound calls to greet and assist customers with various needs and questions.Resolved customer inquiries, complaints, and issues providing insightful solutions.Offered products and services to meet customers' needs and goals. Book member trip for medical appointmentBARTENDER/SERVER Apr 2021 - CurrentDave & Buster's, IndianapolisGreeted customers, answered questions, and recommended specials to increase profitsOperated POS terminals to input orders, split bills, and calculate totalsSatisfied customers by topping off drinks and offering condiments, napkins, and other itemsPromoted desserts, appetizers, and specialty drinks to optimize salesCommunicated with hosts, bussers, and kitchen staff to prepare for and serve customersEnforced minimum age requirements for consumption of alcoholic beverages by checking identificationIncreased beverage sales with food and drink pairing suggestions to suit unique customer preferencesProcessed customers' payments and provided receipts Greeted newly seated guests quickly and efficiently Trained new employees to perform duties by showing how to greet, speak and workSuccessfully balanced bartending and serving seamlessly without sacrificing work quality.Midwest Bartending School,Indianapolis, IN, 05/2019CCMA -Indianapolis,In Obtainedon 12/18/2023SERVER Aug 2020 - Oct 2021Outback Steakhouse, IndianapolisGreeted customers, answered questions, and recommended specials to increase profitsOperated POS terminals to input orders, split bills, and calculate totalsSatisfied customers by topping off drinks and offering condiments, napkins, and other itemsPromoted desserts, appetizers, and specialty drinks to optimize salesCommunicated with hosts, bussers, and kitchen staff to prepare for and serve customersArranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guestsCleared table and bussed dishes to allow for quick setups Stocked server areas with supplies before, during and after shifts Set up dining room to meet hospitality and service standards. CUSTOMER SERVICE ASSOCIATE Jan 2021 - Apr 2021Carvana, IndianapolisDelivered fast, friendly and knowledgeable service for routine questions and service complaintsSupported customer service goals and enhanced relations through friendly, knowledgeable and positive communication Organized and prioritized tasks and activities and worked within strict timeframes and deadlinesReviewed account and service histories to identify trends and resolve issuesEducated customers on special pricing opportunities and company offeringsMet and exceeded productivity targets by handling every interaction with top-notch customer serviceAssisted customers with making payments or establishing payment plans to bring accounts current.CUSTOMER SERVICE AGENT Sep 2020 - Jan 2021Guitar Center Distribution Center, IndianapolisDelivered fast, friendly and knowledgeable service for routine questions and service complaintsUtilized active listening and communication skills to address customer inquiries and escalate issues to supervisor Met or exceeded call speed, accuracy and volume benchmarks on consistent basisManaged high-volume of inbound and outbound customer calls Documented customer correspondence in CRM to track requests, problems and solutionsReturned customer calls in established turnaround time to meet company objectivesAssisted customers with making payments or establishing payment plans to bring accounts currentEducationFielded customer complaints and queries, fast-tracking them for problem resolution.HIGH SCHOOL DIPLOMANorthwest High School, Indianapolis, INCCMA - MEDICAL ASSISTINGDec 2023CENTER NINE, Greenwood, IN