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Click here or scroll down to respond to this candidateCandidate's Name
Retail Professional. Leadership Experienced. Growth Driven.Columbia,SC 29206PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEBurkes Outlet, Columbia, SC Store ManagerMay 2021-PresentOCTOBER 2015 - May 2021 Lead SupervisorManaged a team of 17 people, exceeding sales by 10% or more per month.Elevated the store's guest-satisfaction from 76% to 98%; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.Focusing on how to best meet customer needs, and working with team members to provide a high-quality customer experience.Richmond Community Services, Mt.Kisco, NY Direct SupportAUGUST 2014- JULY 2015Provides high-quality patient care as an in-demand (hourly) CNA within rehabilitation and nursing-home settings. Managing up to 13 residents per 8-hour shift.Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care.Trinity Mission Health & Rehab, Edgefield, SC Certified Nursing AssistantMARCH 2008 - MAY 2013Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags, and bathing.EDUCATIONPiedmont Tech, Edgefield, SC Human Services MajorSEPTEMBER 2007 - MAY 2009Brooklyn College, Brooklyn, NY Psychology MajorSEPTEMBER 1990 - MAY 1992SKILLSEmotional IntelligenceMicrosoft Office10 Key CalculatorCustomer ServiceManagement of POS SystemTeam LeadershipINTERESTSCustomer Experience to ensure loyalty.Strategic Planning, leveraging current trends and technology to reach new customers.Driving sales through customer engagement and employee motivation.Growing Talent of my own and others through constructive projects and feedback.LANGUAGESEnglish (Native)Spanish (Novice)ACHIEVEMENTSPromoted to manager 3 months after hire date. |
