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Title Customer Service Health Care
Target Location US-MD-Hyattsville
Email Available with paid plan
Phone Available with paid plan
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1CGOBJECTIVEA dedicated customer servicerepresentative motivated tomaintain customer satisfactionand contribute to companysuccess. Receptionist versedin customer support in a highcall volume environment.SKILLS Medical Terminology Preventative Care Scheduling Customer Service Healthcare Experience Communication Skills Electronic MedicalRecord Clinic Experience Data Entry Attention to DetailCYNTHIA GRAY6711 96TH AVENUELANHAM, MD 20706PHONE NUMBER AVAILABLE CELL PHONEEMAIL AVAILABLEEXPERIENCEGISWOLD HEALTH CARE LLC SEPTEMBER 2023 - PRESENTHEALTH CARE WORKER Oversee weekly to monthly budget for supplies and appliances. Schedule appointments for adult activities, including work, medical, etc. Supervise and maintain the facility's overall cleanliness daily, including vacuuming, sweeping, and sanitizing the kitchens and bathrooms. Provide nutritional meals according to each individual need, including preparing breakfast/lunch/dinner. Assist with educational and recreational activities, including reading, writing, and outdoor activities. Administer daily medications and glucometer tests. Assist family members in caring for the patient by teaching appropriate ways to lift, turn, and reposition the patient and advising on nutrition, cleanliness, and housekeeping. MAXIMUS DECEMBER 2020  DECEMBER 2022POST VACCINATION Transported patients to various hospital departments before and after procedures as needed Obtained patient charts from the Medical Records Department. Answered incoming phone lines on a multi-line phone system. Maintained cleanliness of patient areas. Transported patients via wheelchair to privatetransportation vehicle after discharge. Delivered medical records to proper locations. Maintained an electronic and hard copy filing system. 2GISWOLD HEALTH CARE LLC APRIL 2019  SEPTEMBER 2020 HEALTH CARE WORKER Created and implemented weekly to monthly budget for supplies and appliances. Scheduled appointments for adult activities, including work, medical, etc. Supervised and maintained the overall cleanliness of the facility daily, including vacuuming, sweeping, and sanitizing the kitchens and bathrooms. Provided nutritional meals according to each individual need, including preparing breakfast/lunch/dinner. Assisted with educational and recreational activities, including reading and writing, along with outdooractivities. Administered daily medications and glucometer tests. Helped family members care for the patient by teaching appropriate ways to lift, turn, and reposition the patient and advising on nutrition, cleanliness, and housekeeping. Managed direct care of patients by performing ADLs. E-BED CORPORATION JULY 2013  AUGUST 2019RECEPTIONIST Greeted and welcomed guests in person and on the phone; answered and directed inquiries to designateddepartments. Maintained logbooks, including sign-in/out logs, front desk expenditures, and calls received. Picked up and sorted daily incoming correspondence. Maintained the CEO calendar by planning and scheduling conferences, teleconferences, and travel. Developed and utilized effective filing and retrieval systems and maintained office supplies by placing orders and evaluating new products. Managed front office reception area by cleaning and organizing desk and visitor lobby.3E-BED CORPORATION SEPTEMBER 2004  JULY 2013HEALTH CARE WORKER Oversaw all staff schedules to maintain essential daily operations of the residential care facility. Received and resolved concerns regarding staff, patients, and any other aspect of the care that may be addressed. Supervised all processes and staff to ensure that the care home was in complete compliance with federal and local care regulations. Worked directly with patients to provide care in a range of capacities, including general daily tasks, cooking, cleaning, and hygiene. Cared for patients with a range of issues, including elderly, mentally challenged, chronically ill, and disabled. Provided care based on best practices and in compliance with company standards.EDUCATION PG Community College, GED program GNA Certification

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