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Dedicated, reliable, energetic and trustworthy professional with over 9+ years of customer service experience seeking an opportunity for career growth and advancement within the organization.Skills SummaryImpeccable Interpersonal SkillsAbility to multi taskExcellent Written and Oral CorrespondenceDetail OrientedQuick LearnerSuperior time management and prioritization skillsCustomer FousedTeam Player/Motivated LeaderAbility to work well under pressureEmployment HistoryNOV 2021  PRESENT EMPIRE DISTRIBUTORS, RDU, NCLead PM Warehouse AssociateResponsible for planning the daily work assignments including but not limited to rotation of team members to dedicated work areasResponsible for inputting work into WCS system for team membersResponsible for communicating to team members essential job functions for the shiftResponsible for ensuring increased productivity by utilizing SAP to streamline daily productionResponsible for training team members on daily functions and standard operational procedures along with ensuring safety and complianceResponsible for communicating any deficiencies to management by employees are neededResponsible for creating a harmonious work environmentCollaborate and strategize with leadership on more efficient work practices based on team members productivityResponsible for gathering and tracking team members productivity and providing reports to supervisorResponsible for partnering with dock coordinators by ensuring returns for stock processing are receivedResponsible for reading and understanding daily production work schedule to ensure line is fully functional with product availabilityResponsible for monitoring the loading of trucks to ensure properly loading and safety protocolsResponsible for collaborating with Inventory Control Specialist in regards to any inventory discrepanciesResponsible for auditing high profile customer orders for accuracy along with invoice requirementsRecieves inventory and sorting of items on conveyerEfficiently prepares and process customer orders accuratelyOperate forklift, ensure warehouse cleanup and responsible for submitting End of Day report to management at end shiftAssist with post shift inspection of warehouse and assist in any areas as needed by managementOCT 2016  NOV 2021 EMPIRE DISTRIBUTORS, RDU, NCPM Warehouse AssociateResponsible for reading and understanding daily production work schedule to ensure line is fully functional with product availabilityResponsible for unloading trucks, pulling orders and stock suppliesRecieves inventory and sorting of items on conveyerEfficiently prepares and process customer orders accuratelyResponsible for placing prepared orders in correct staging/shipping station areasResposible for accurately labelling materials for shipping and storageResponsible for distribution, storage and receiving of productsCombine and repack damaged productsAssist with inspections for case line liftAssist with end of shift cleaning and trash removal along with maintaining a clean work areaAssist with generating labels and assignment via ReddwerksResponsible for operating folk lift equipment; certified folk lift operatorAble to set priorities, strong attention to detailVersatile in changing environments and mastering new processesExceeds work expectation, and stellar work performance on production linePrompt and dependable, fills in for various leadership roles in absence of leadersMaintains a positive attitude, always willing to assist in areas as needed, and works well with peers and leadershipJUNE 2011  DEC 2014 BURGER KING CORPORATION, RALEIGH, NCCashierResponsible for entering food orders both counter and drive thru windowResponsible for handling currency and daily register reconciliation at end of shiftResponsible for providing excellent customer service to all customersResponsible for overseeing the training of all new hiresResponsible for assisting as needed with dinning room cleanup along with refilling ice machinesAnswered inbound calls from customers regarding product offeringsAnswered inquiries from customers face to face regarding product offeringsStocked dining area and drink dispenseries with suppliesPrompt resolution of customer problems and complaintsWorkload required high degree of professionalism, attention to detail, strong mathematical skills, and ability to work under pressure in a fast paced environmentAble to set priorities, dependable, loyal and positive attitude while providing excellent customer serviceMAY 2009  JULY 2013 IN HOME PROVIDER, RALEIGH, NCChildcare Provider  Self EmployedResponsible for providing childcare services for two toddlersResponsible for reading books to the childrenResponsible for teaching them the alphabet, shapes and numbersResponsible for children adhering to night time schedule and bedtimeProvide exceptional customer service to the children and their parentsEducationSoutheast Raleigh Magnet High School  Raleigh, NCDipolma Maintained GPA: 3.2Computer SkillsMicrosoft Office, Outlook, Reddwerks, Adobe Suite, Data Enry, Fax, Copier, Calculator