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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Rockhurst Road PHONE NUMBER AVAILABLEBolingbrook IL Street Address EMAIL AVAILABLEObjective:To obtain a position where my training and experience will contribute to other institutions in which I can build and maintain lifelong relationships.ExperienceI have been employed almost 22 years of Release of Information in Medical Records Department. Currently, I am a Release of Information Specialist for MMRA, contracted by Advocate Healthcare. My duties as an ROI Specialist are the following responsibilities. I have listed them here. Process medical ROI requests in a timely and efficient manner Process requests utilizing MMRA software applications Support the resolution of HIPAA-related release issues Organize records and documents to complete the ROI process Read and interpret medical records, forms, and authorizations Provide customer service in person, on the phone and via email. Interact with customers and co-workers in a professional and friendly manner Utilize reference material provided by MMRA to ensure compliance and confidentiality is always maintained. I Attend training sessions, as required, and live by and promote ADVOCATE HEALTHCARE'S values to perform other related duties, as assigned, to ensure effective operation of the department and the Company.When I was a file clerk, I picked up charts from all floors from all units in the hospital, checked them in and prepped them so that they can entered into the electronic patient file. I also answered phones and processed requests for hospitals and doctors offices after hours. I entered information into the computer and made sure it was fulfilled in an accurate and timely manner. I also faxed necessary information within the hospital and other healthcare facilities. I filed loose paper in patients files and copied charts for transfers for Gift of Hope and Illinois eye bank. I was promoted to an ROI clerk March of 2005 and was responsible to release of Private Health Information by following HIPPAA Compliancy. I have released information for patients, doctors, disability, attorneys, insurance companies, workers compensation, subpoenas, and other facilities. On July 22, 2013, I was promoted to Site Coordinator, under HealthPort with additional responsibilities, in which consisted of customer service issues, training and the interview process for new hires. I became the contact person for all issues concerning ROI. I was responsible for keeping track of productivity and maintaining a five-day turnaround time or less. Eventually, we were acquired by Ciox, and I continued my position as a site coordinator until Ciox abruptly terminated the contract with no notice to our site. Candidate's Name
413 Rockhurst Road PHONE NUMBER AVAILABLEBolingbrook IL 60440 EMAIL AVAILABLEOn January 1, 2018, I was contracted by a new copy service acquired by Advocate Good Samaritan Hospital as a ROI Specialist for MMRA (Midwest Medical Retrieval Association). Unfortunately, I had to go through the entire process for me to be hired by the new company. I accepted a lower position. My Job task consisted of the same responsibilities as before with CIOX, with the exception that I strictly release PHI under HIPPAA and its guidelines. I am also responsible for all clerical duties, phones, data entry, reception, and faxing. As most of my experience is at Advocate Good Samaritan Hospital, I also have other work experience that may be of use or helpful. Prior, to working at the hospital, my work experiences began back in 1991 when I worked as a receptionist with schoolwork permit at Centro de Informacion. I was responsible for answering phones, faxing, providing pamphlet referrals for many social services as well as data entering all clientele in their database. I collaborated with my supervisors at that time Linda Vega and President Raul Nadal. When I turned sixteen and received my drivers license I would once a week supervise home visits done by the agency through Rosa DeLoera, welfare specialist caseworker. We would supervise visits and take notes of visits between foster children and their biological parent (s) as part of the process in returning children back to their families. My experience at Sears Portraits was more for customer service and retail sales. I took beautiful pictures and then presented them to the families in hopes that we push them to buy portrait packages. I would take pictures in various positions bringing beautiful smiles and selling them for wages and commission. I did this through Highschool and through some college. I eventually left and became employed to Jobs Plus, a staffing firm, as a part time receptionist, in which I answered phones, faxing, data entry, meeting organizing, application process for potential employees and collected all information and matched them with potential employers. I also worked for a catalog company in the same building with Mr. William Kallas(Bill) and daughter Amanda Kallas fulfilling sales for cookie molds and edible ingredients. I took phone orders, filled them, inspected they were not damaged and mailed them out with new catalogs. In 2000, I became full time with Walmart Optical and worked as a customer service technician. I greeted the patients, checked them in for appointment, pull their medical chart and performed the pretesting for Dr Teraji. I also helped patients pick out their frames and offer diverse types of lenses. Trained new contact lens wearers and reviewed proper techniques on how to care for glasses and/or contacts. I did inventory for supplies and equipment. Placed orders, entered information for the database, and took measurements for lens placement for the Eye Glass technician to complete the glasses on site. I did this until I became employed with Advocate Good Samaritan in 10/02/2002.My customer service experience is a part of my past and present responsibilities and is a huge part of my daily tasks as a provider. I believe in putting myself on the other side and deciding what is the best interest of the customer. I always try to resolve customer issues before it escalates to the administration office.I have the honor of being bilingual. I am fluent in speaking, reading, and writing Spanish, 20+ years of customer service, and experiences to offer in any company. Candidate's Name
413 Rockhurst Road PHONE NUMBER AVAILABLEBolingbrook IL 60440 EMAIL AVAILABLEEducationElgin High School 1995 graduate Elgin ILSt Edwards High School 1992-1994 Elgin ILElgin Community College 1995-1996 Elgin ILJob History MMRA ROI Specialist 01/01/2018-present(Midwest Medical Retrieval Association)Downers Grove IL CIOX Health Site Coordinator 07/2015-12/30/2017Downers Grove IL PHONE NUMBER AVAILABLE Health Port Site Coordinator 6/25/2013-7/2015Downers Grove IL PHONE NUMBER AVAILABLE Health Port ROI Specialist 2 6/2010-6/2013Downers Grove IL PHONE NUMBER AVAILABLE Hunter Medical Systems Release of Information Clerk 6/2005-6/2010 Downers Grove IL PHONE NUMBER AVAILABLE PHNS Release of Information ClerkDowners Grove IL PHONE NUMBER AVAILABLE 3/2005-6/2005 PHNS File clerk /ROI Clerk 10/2002-3/2005Downers Grove IL PHONE NUMBER AVAILABLE Wal- Mart Vision Optical Associate 08/1999-09/2002 Villa Park IL PHONE NUMBER AVAILABLE Job Plus Staffing Receptionist 1997-1998Lombard IL Nonexistent House on the Hill Receptionist/Order filler 1997-1998 Lombard IL no longer in business SEARS Portrait Studio Photographer Associate 1993-1997 East Dundee IL 1993-1996Oak Brook IL 1996-1997 Sears closed permanently Centro De Informacion Receptionist/Visitor Specialist 1991-1993 Elgin IL PHONE NUMBER AVAILABLEReferencesSree Chitteneni EMAIL AVAILABLEZonnie Knight Phone: PHONE NUMBER AVAILABLEJeanne Laird attached letter of recommendation for another employer Soly Haddock-Cook Phone: PHONE NUMBER AVAILABLEHope Rogers Bell PHONE NUMBER AVAILABLEChristine Taylor PHONE NUMBER AVAILABLE/pre> |
