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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL EXPERIENCERobert Half 03/24 to PresentAccounts Receivable Specialist for Cloverland Dairy Contact customers regarding unpaid invoices on 12 Million accounts receivable portfolio Email customer statements to customers showing past due invoices, as needed Email customers with excel spreadsheet showing past due invoices, as needed. Reconciled payment discrepancies on past due invoices for customers Annotated notes on accounts receivable spreadsheetMUNICIPAL EMPLOYEES CREDIT UNION 06/2023- 12/2023Senior Legal CollectorPrepared attorneys remittance payments by analyzing spreadsheets and prepared over 400 payments monthly to submit to accounting department for processing to reduce the charge off balance.Annotated notes on charged off accounts monthly to properly prepare accounts for referral to attorneys or collection agency around 200 accounts per month.Uploaded documents, scanned, named, and numbered them and sent them to attorneys through a secure program.Responded to emails within a three-day period for attorneys, collection agency and credit union members.Create/Modify spreadsheets for new assignments to collection agency monthly.Updated members profile for credit reporting monthly.DEPARTMENT OF THE TREASURYCustomer Service Representative, GS-0502/2022 06/2023Assisted taxpayers regarding tax compliance matters by gaining confidential details from taxpayers to allowan informed best-fit solutions based on provided information. Educated customers on steps toward voluntary compliance based on distinct sources of income, itemizedpersonal / business expenses to form and action plan. Maintained objectivity and sound judgment in assessing customer controversies, delving into customerresponsibilities, and asking targeted questions to gauge integrity and potential fraud.Conducted analysis of customer information to resolve issues while maintaining a close focus on regulatory requirements.INSTACARTCustomer Fulfillment Representative 04/2021 02/2022Residents requested groceries through an Instacart application on cellphone, deliver food and goods based on incoming requests on a timely basis.ROBERT HALF TECHNOLOGIESCustomer Service Representative 01/2021 03/2021Served on the frontlines of the customer experience as a highly engaged company representative and customer advocate.Deftly managed high call volume while managing multiple account activities in varying stages.Oversaw all initial credit applications, anticipating and capturing new business opportunities by upselling customers on branch products and services.Assessed account insurance information on vehicles for collateral.Promptly responded to special project requests assigned by senior leadership.BALTIMORE METRO UMPIRES ASSOCIATIONBaseball Umpire 06/2014 05/2023Oversee youth baseball leagues within the Baltimore Area.Encourage sportsmanship and athlete integrity by maintaining game rules and monitoring specific plays.U.S. SOCCER FEDERATIONSoccer Referee 03/1993 02/2024Leverage decades of referee experience to uphold game rules based on International Football Association Board standards.Maintain calm and diplomacy in high-stress environments, working collaboratively with game administrators to ensure a seamless experience for teams and guests.Analyzed size of field of play, ball dimensions, duration of periods of play, and substitutions.COMBINED INSURANCEMaryland Agent 03/2015 05/2015Helped clients to make informed decisions by providing information on key supplemental insurance products and services.Defended an advocated for customers by helping equip accident, sickness, cancer, critical care, income, and family life insurance.WASHINGTON NATIONAL INSURANCE COMPANYMaryland Agent 10/2014 02/2015Safeguarded customers and customer family members from financial instability through attentive and experienced insurance support.Listened and engaged with customers to understand personal needs and providing solutions through custom insurance plans..MILITARY HISTORYMARYLAND NATIONAL GUARD 1989 1992136TH COMBAT SUPPORT HOSPITAL, Parkville, MDChaplain AssistantU.S. ARMY RESERVE 1988 - 1989338TH MILITARY INTELLIGENCE BATTALION, Fort Meade, MDRecord & Parts SpecialistEDUCATIONSTEVENSON UNIVERSITY, Stevenson, MDBachelor of Science in Paralegal StudiesGraduation 2011LIBERTY UNIVERSITY, Lynchburg, VABachelor of Education in Sports ManagementGraduated 1994VOLUNTEER & COMMUNITY LEADERSHIPHUNT VALLEY PRESBYTERIAN CHURCH, Hunt Valley, MDGreeter (2013 2016) |
