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Click here or scroll down to respond to this candidatePage 1 2Candidate's Name
Director of Practice OperationsEMAIL AVAILABLE 716-713-7863 East Aurora, NY 14052 LINKEDIN LINK AVAILABLE Dynamic and results-driven healthcare professional with track record of success in directing practice operations, fostering growth, and driving change. Experienced in leading practice transformations, start-ups, and building robust foundations while ensuring compliance with regulatory standards. Skilled in policy development, procedure implementation, and workflow optimization to enhance efficiency and quality of care delivery. Adept at integrating business and clinical finance principles to achieve financial goals and maximize profitability. Known for innovative problem-solving, team collaboration, and goal-oriented leadership. Demonstrate exceptional emotional intelligence, self-awareness, and determination to learn and succeed. Possess strong understanding of population health, social determinants of health, and delivering care to underserved communities. Proven ability to navigate fee-for-service and value- based care models while delivering high-quality care, including home-based services. Areas of Expertise Practice Transformation Population Health Start-up Management Underserved Community Outreach Policy & Procedure Development Team Leadership & Collaboration Regulatory Compliance Quality Improvement Operations OptimizationProfessional ExperienceCare Medical Practice/CINQ Care PLLC, Buffalo, NY 2022 Present Director of Operations & Nursing ServicesOversee outpatient ambulatory operations and program services across four practices in Western New York and Brooklyn, NY, supervising team of three direct and 50 indirect reports. Develop and enforce policies and procedures in alignment with state regulations, focusing on quality and risk management, as well as compliance with set standards. Drive training initiatives to optimize staff performance and ensure adherence to job descriptions and licensure requirements. Lead quality improvement efforts to meet State and Federal guidelines, collaborating with interdisciplinary teams to address and prevent substandard issues. Foster collaboration within team to enhance quality improvement efforts and assure staff readiness and competence. Maintain alignment with Accredited Care Organization (ACO) standards to uphold Care Medical Practice relations. Advance collaborative efforts with IPA to develop procedures and policies for delivering home-based care, ensuring quality and addressing social determinants of health, while advocating team-based approach to communication and development. Improved high-risk contract compliance rating from 2.7-star to a 3.2-star rating, enhancing overall performance metrics. Increased voluntary enrollment in ACO alignment processes, fostering stronger relationships and collaboration. Acquired and integrated two practices in Brooklyn, NY with focus on smooth transitions and continuity of care. Closed and relocated practices as needed, minimizing disruption and maximizing operational efficiency. Aligned vendor contracts, leading to consolidation and significant cost savings for organization. Developed and implemented KPI dashboard for quarterly reporting, facilitating data-driven decision-making. Reduced costs through vendor consolidation and optimized service agreements, contributing to financial health. Produced year-end reports showcasing improved quality metrics for high-risk contracts. Mentored, led, and trained staff on processes and compliance standards, building culture of continuous improvement. Executed point-of-care testing and managed city immunization registry and NYSIIS vaccine program. US Department of Veterans Affairs, Buffalo, NY 2021 2022 RN Risk Manager & Tort SpecialistManaged tort intake process, including chart review, provider notification, and documentation procurement for Office of General Counsel and US District Attorneys. Facilitated tort proceedings from intake through denial, reconsideration, litigation, and OMLA, assuring thoroughness and accuracy. Pursued excellence in quality management and peer reviews, emphasizing adherence to standards. Contributed to peer review committees, enhancing patient safety and risk assessment practices. Conducted thorough fact-finding and chart investigations, sharing critical insights for decision-making. Restructured processes for improved efficiency and implemented electronic monitoring systems. General Physicians PC, Williamsville, NY 2018 2021 Director of Clinical Services Womens Health, 2019 2021 Led oversight of outpatient ambulatory operations and program services across 10 practices in Western New York, supervising five direct and 140 indirect reports, while ensuring compliance with policies, regulations, and quality standards. Prioritized quality and process enhancements to drive operational efficiencies, optimize patient services, and boost satisfaction and profitability. Conducted thorough Page 2 2evaluations of new women's health practices for alignment with organizational standards, evaluating operations, staff, patient volumes, and reputation. Headed quality improvement initiatives to uphold compliance with State and Federal guidelines, collaborating across interdisciplinary teams to address and prevent substandard issues. Achieved remarkable annual growth in patient-visit volumes, averaging a 64% increase over three years, peaking at 93,544 visits from 41,769 visits initially. Demonstrated transformational leadership by designing and implementing operational improvements, effectively aligning employee strengths with special projects. Acknowledged for delivering substantial 37% revenue increase in 2020 compared to 2019. Expanded from five to 10 practices across Western New York, strengthening organizational presence and reach. Elevated service line performance from lowest to second highest in KPI rankings via strategic process implementations. Established maternal fetal medicine high-risk unit from inception, integrating dual ultrasound capabilities for patient care. Raised patient volume while reducing no-show rates, optimizing clinic efficiency and revenue potential. Addressed quality concerns raised by vendors, contributing to organization's success and reputation management. Practice Administrator Womens Health 2018 2019 Oversaw outpatient ambulatory operations and program services across six practices in Western New York, overseeing three direct and 80 indirect reports. Enforced policies and procedures as well as upheld regulatory compliance. Steered quality and risk management initiatives, managed material and equipment acquisition, and ensured facilities maintenance. Secured promotion to director role through demonstrated clinical operations expertise, strong work ethic, effective leadership, and successful physician relationship cultivation. UBMD Obstetrics & Gynecology, Buffalo, NY 2017 2019 Manager of Clinical OperationsManaged outpatient clinical operations for two offices, leading nine physicians and seven staff, with focus on enhancing business systems through technological transitions from paper-based processes. Spearheaded all aspects of staffing, including recruitment, training, delegation, performance evaluation, and disciplinary actions. Introduced Paychex, trusted third-party payroll system, ensuring record accuracy, reliability, and regulatory compliance. Executed structured scheduling system to streamline operations and maximize efficiency. Developed policies, procedures, and workflows for consistency and effectiveness in practice management. Provided mentorship and training to staff, fostering professional development and raising team capabilities. Built effective communication channels with GPPC upon successful implementation of quality process improvements, leading to appointment as practice administrator.Additional ExperienceNurse Case Manager Care Management Family Health, Erie County Medical Center Corporation, Buffalo, NY Transplant Coordinator RN BSN, Erie County Medical Center Corporation, Buffalo, NY Staff Nurse RN, Erie County Medical Center Corporation, Buffalo, NY Medical Office Assistant Outpatient Ambulatory Care, Erie County Medical Center Corporation, Buffalo, NY EducationMasters Degree in Nursing & Executive Leadership & Change Daemen College, Amherst, New York Bachelor of Science Daemen College, Amherst, New York Associates of Science Trocaire College, Buffalo, New York Medical Office Assistant Bryant and Stratton, Buffalo, New York Licenses & CertificationsRegistered Nurse, NYS Licensed Active Lean Six Sigma Green Belt Certification Dale Carnegie Leadership Course |
