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Click here or scroll down to respond to this candidateCandidate's Name
Dependable workerFestus, MO Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEExtensive involvement in all levels of relationship building, marketing, and program development. Strong public speaking, teaching, and facilitating skills for diverse individual, professional, and general. Authorized to work in the US for any employerWork ExperienceJanitor and CleanerEMS Services - Arnold, MONovember 2018 to Present Clean, stock and supply designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc) Perform and document routine inspection and maintenance activities Carry out heavy cleansing tasks and special projects Notify management of occurring deficiencies or needs for repairs Make adjustments and minor repairs Stock and maintain supply rooms Cooperate with the rest of the staff Follow all health and safety regulationsFront Desk Agent and Night AuditorHoliday Inn Express & Suites - Fenton, MOMarch 2017 to February 2019Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms and give tour of the hotel. Provide information about our hotel, available rooms, rates and amenities Respond to clients complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriate. Maintain updated records of bookings and payments. Ultimately, I helped create a pleasant and memorable stay for our guests. Head Cashier/Supervisor7 eleven - Arnold, MOFebruary 2014 to September 2017Choosing the required personnel for the company. Complying with the rules, regulations and general standards of that company. Advising juniors on coping with clients, plans and programs, payment records and other matters of the company. Ensuring that the money has been counted correctly and that the fiscal deals have been settled properly by the cashiers working under me. Overseeing my key accounts and audit plans and programs for benefitting the company. Interacting with the administration of the company and talking out matters and problems that interfere with the successful work flow of the same. Supervising the company's commodity information and safety. Administrating the enforcement of new business ideas and principles in order to combat specific issues. Directing payment dealings and audit cash and executing other audit responsibilities as per the plans and programs organized by the company. Greeting the clients, helping them with difficult issues, replying to their queries and providing superior client services. Overseeing and directing business fiscal dealings of the clients in the dual case of immediate and correspondence payments. Helping in expanding the familiarity plans and strategies of the company and rectifying the errors caused in the activities before. Administrating and overseeing check-out stations on a daily basis. Supervising the work flow of the company in case the company administrator is on leave. Sanitizing, arranging and protecting the upheld check-out regions of the company. Assessing the task methods and procedures of her/his cash associates and developing suggestions to enhance the same in order to uphold effective and efficient work flow in the company. Making sure that the client dealings have been run correctly in the company and that the client details and other records are correct. Yielding audit records and written documents with respect to the immediate payments in the company. Executing down payment and backing down operations with respect to depository financial institutions as per the organized programs, strategies and modulations of the company. Making sure that the active paying subordinates of the company obey the auditing plans and programs, protection methods and client functional modulations. Recognizing unidentified or troublesome matters with respect to audits and accounts in the company. Discussing the audits and accounts matters with the concerned administrational personnel of the company. Making sure that the commodities of the company are correctly portrayed, furnished and tagged. Executing other head cashier roles and functions effectively, so that other cashiers follow her/his work style and etiquette as well as those duties that require her/his supervision and direction. Debt Collection SpecialistCACI INC. - Saint Louis County, MOMay 2012 to January 2014Keep tracking outstanding debtsPlan course of action to recover owed money. Locate and contact debtors. Negotiate payoff deadlines and payment plansHandle customers' questions or complaints. Identify gaps in the system and recommend solutions. Build trust with debtors. Update account status and database regularly. Comply with requirements when legal action is unavoidablePharmacy TechnicianWALGREEN'S PHARMACY - Saint Louis County, MOAugust 2007 to April 2012Preparation of medications for patients. Receiving and verifying the prescriptions Pricing and filling of prescriptions. Obtaining pharmacists approval. Completing patient paperwork related to the filling of prescription. Assisting with insurance claims processing (usually a pharmacist will handle this, but assistants help will be needed the entire process is done online) Stocking and pricing of medications in inventoryEnsuring availability of drugs by delivering them to patients or facilities. Maintaining pharmacys (and its patients employees) safety by adhering toinfection-control procedures, policies and regulations Sales Representative/Customer ServiceConvergys - Arnold, MOSeptember 2002 to September 2007Sell specific products and services to consumers. Demonstrate products and show consumers how to maximize their features. Explain different customizable features. Discuss warranties and replacement parts. Process orders in person and over the phone. Check inventory to ensure product is in stock. Remove security devices, fold clothes, and place neatly in bag. Collect methods of payment and dispense change. Represent and promote the organization with products and services at in-home product presentations, showrooms, and home shows as required. Conduct outbound lead follow-up calls to potential and existing customers via telephone and e-mail to qualify leads and to sell products and services. Present solutions to furniture buyers including price, credit terms, accurate sales contracts, estimated time of delivery based on firms production and delivery schedules. Collect and research information needed to identify and resolve problematic situations. Count the day's money transactions at the end of the day. Set up display cases. Place clothes on mannequins. Determine seasonal trends and adjust displays as needed. Stock shelves. Ensure pricing is correct. Distribute coupons and verify that coupons are not expired. Restock clothes that have been tried on and fold neatly. Demonstrate electronics and their features. EducationCollege in Criminal JusticeSNHU - New HampshireFebruary 2024 to PresentAssociate's degree in Business EthicsLiberty UniversityJanuary 2020 to December 2023Associate in PsychologyJefferson college - Hillsboro, MOOctober 2004 to May 2005High school in General studiesWindsor High - Imperial, MOAugust 1997 to August 2001Skills Sales (6 years) Cash Handling (10+ years) Training (5 years) Communications (8 years) Marketing (4 years) Customer Service (10+ years) Order Processing (6 years) Customer Service Skills (10+ years) Fast Learner (10+ years) Management Receptionist (2 years) Cleaning Housekeeping Janitorial Microsoft Office Warehouse Excel Pharmacy Technician Experience Presentation Skills Custodial Experience Program Development Typing Upselling Auditing Data Entry Pricing Product Demos Negotiation Public Speaking Hospital Experience Insurance Verification Microsoft Word Merchandising Research Medical Billing Time management English Microsoft Excel Microsoft Access Mac OS Medical Records Critical thinking, Teamwork, Leadership, Time management, Organization, Attention to detail, Adaptability, Customer service, Communication, and Creativity Negotiation Marketing Hospital experience Typing Cash register Cash handling Medical records Customer service Merchandising Pricing Microsoft Access Windows Order entry Driving Manufacturing Sales Presentation skills Research Leadership Child protective services DocuSign Project management Social work Data collection Front desk Recruiting Accounts payable Upselling Heavy lifting Load & unload VPN Live chat Analysis skills Medical terminology Working with people with autism Communication skills Outbound calling Call center Property management Google Suite Zendesk Supervising experience Banking Travel planning Help Desk Bookkeeping Forklift Business analysis Organizational skills Computer skills Retail management Management Experience with children Child welfare Employment & labor law Inside sales Content creationCertifications and LicensesPharmacy technician certificationOctober 2007 to October 2011Certified Pharmacy Technician (CPhT)CNACertified Nursing Assistant: What I did as a CNA. As a certified nursing assistant I had a job that included wearing many hats. Learn about the different tasks I performed. As a certified nursing assistants(CNA)my main role was to provide basic care to patients, as well as assist them in daily activities they might have trouble with on their own, such as bathing. Because of the personal nature of the job, I had to have people skills and the ability to be compassionate and enjoy helping others. In nursing or long-term care facilities, often I was the patients main caregiver. As a CNA I also worked with medical technology, like billing software, health information software and medical record charting software. In some facilities, as a CNA I would administer medication to patients, but this usually depends on the CNAs level of training and experience, as well as state regulations. I also reported to either registered nurses or licensed practical or licensed vocational nurses. I, with, phenomenal communication skills since its my job to bring all patient concerns and issues to my supervisor. National Pharmacy Technician Certification (PTCB)driver's licenseCPR CertificationSeptember 2023 to September 2025RBT CertificationSeptember 2023 to Present40 hour trainingCertified Accounts Payable ProfessionalMay 2021 to PresentCertified Behavioral Health TechnicianJune 2018 to June 2026First Aid CertificationPresentDriver's LicenseNovember 2019 to November 2028CompTIA A+CompTIA Network+Property & Casualty LicenseAssessmentsCustomer service ProficientJune 2023Identifying and resolving common customer issuesFull results: ProficientCall center customer service ProficientAugust 2023Demonstrating customer service skills in a call center setting Full results: ProficientSales skills ProficientNovember 2023Influencing and negotiating with customersFull results: ProficientRetail customer service ProficientJune 2023Responding to customer situations in a retail setting Full results: ProficientAttention to detail ProficientJune 2023Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientCleaner fit ProficientJuly 2023Measures the traits that are important for successful cleaners Full results: ProficientRetail merchandising ProficientApril 2024Planning, designing, building, and maintaining merchandise displays Full results: ProficientWork motivation ProficientAugust 2020Level of motivation and discipline applied toward work Full results: ProficientWork style: Reliability ProficientFebruary 2024Tendency to be reliable, dependable, and accountable at work Full results: ProficientDelivery driver ProficientApril 2024Interpreting instructions or signs and solving problems Full results: ProficientWork style: Reliability ProficientNovember 2023Tendency to be reliable, dependable, and accountable at work Full results: ProficientMechanical knowledge ProficientNovember 2023Understanding and applying mechanical concepts and processes Full results: ProficientMedical terminology ProficientDecember 2023Understanding and using medical terminologyFull results: ProficientTime management skills ProficientApril 2024Managing one's own time to complete tasks quickly and efficiently Full results: ProficientFront desk agent (hotel) ProficientAugust 2023Selecting hotel rooms based on requests and identifying errors in hotel data Full results: ProficientWarehouse safety ProficientApril 2024Using safe practices in a warehouse settingFull results: ProficientFiling & organization ProficientApril 2024Arranging and managing information or materials using a set of rules Full results: ProficientSpreadsheets with Microsoft Excel ProficientApril 2024Knowledge of various Microsoft Excel features, functions, and formulas Full results: ProficientCustomer focus & orientation ProficientJune 2023Responding to customer situations with sensitivity Full results: ProficientSocial media ProficientApril 2024Knowledge of social media techniques and analytics interpretation Full results: ProficientWork style: Reliability ProficientJune 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationAmbitious professional looking to leverage 10+ years of customer service experience and exceptional communication skills in the fast-paced field. Proven ability to build lasting, long-term relationships, understand client needs, and find solutions designed to ensure customer satisfaction. Also, Diligent, dedicated individual, A self-motivated team player with an outgoing personality whos ready to learn the ins and outs of a new industry and provide ample value to an employer. |
