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Click here or scroll down to respond to this candidateCurriculum VitaeCandidate's Name
Contact no: PHONE NUMBER AVAILABLEE-mail id: EMAIL AVAILABLEExperience Summary:Wells FargoFraud & Claims Operations RepresentativeSeptember 26, 2022 till August 24, 2023WELLS FARGO AS FRAUD OPERATIONS REP II managing credit card fraud operations and procedures.Handling customer service queries for credit cardManaging credit card accounts in CCCS applicationGoing through transactions with customers to find out any unwanted transactionsRaising disputes for any disputed transactions through dispute portalSubmitting fraud transaction requestsVerbally interacting with day to day customersHelping customers to perform Bill payments for the monthE2 OpenGlobal Support Engineer13 Nov 2019 to 21 July 2020E2open is B2B Cloud based on-demand software provider for supply chain for Computer, Telecom and Electronic systems, components and services.Our Clients Include:BOIENGP&GMICROSOFTDELLAMDPMIBLACKHAWK NETWORKHelping customers in onboarding activities and functional activities in SALESFORCE CRM Helping customer to get the right data in reports and templates downloaded Maintaining applications and databases for our clients.JIRA and Servicenow handling for clientsInteracting with Development team and Operations team to improve results for better service Handling SERVICE NOW and JIRA for all clientsChecking applications for performance and latency issues and working on new improvements to dashboardMaintaining and updating client table in DB serversWorking on hierarchy of supply chain and using MAPE to calculate future improvements in supply chainProviding 5 year future sales data to client to get more scope on improvements Handling Land, Air and Sea transport procedures for delivery of raw materialsClient : COGNIZANTEnvironment : Technical and Customer relationship environment. Senior Process ExecutiveJune 2018 to 13 Nov 2019 Working for the client Woolworths Group is an Australian Consumer retail company Solving the IT tickets through Service now tool Responding to the IT tickets raised by the store users according to priority Troubleshooting for Registers, RF guns, self-checkout, internet services for the store and Providing technical support for all the equipment in the store Coordinating field technicians in case of any hardware issue. Supporting the store users with EOD process. Used multiple tools for Remote desktop connection and familiar with service now ticketingTools:1. Airwatch for taking RF guns access and reprocessing the items2. CA-DSM for taking the access of registers and workstations3. IBM Tivoli RDP tool used for taking access of servers4. Success factor for managing Timesheet and attendance5. Familiar with Fujitsu hardware calls and SD stores software callsClient : TelstraCompany - Tech MahindraEnvironment : Technical and Customer relationship environment. Technical Support Associate31 August 2017 to 13 June 2018Roles & Responsibilities: As a Technical Support Executive, I was involved in the following activities, Working for TELSTRA ISP support process located in Australia. Solving the IT tickets through Service Now tool. Requesting changes from clients on JIRA or any new features in the system. Resolving P1,P2,P3 on FCR basis and attending to customers on callbacks. Collecting logs of router using SPLUNK and machine for analyzing issues with connection Maintaining with updates in CRM tool SIEBEL and helping customers on billing issues. Remote access of customers for TELSTRA products or outlook issues Coordinating with field technicians for New installations, Box change, Troubleshooting at home, Picking non used equipment and updating devices.Assisting EMR customers (Emergency Medical Response) and Veteran customers on FCR basis Achievements Moved to Level 2 support within 3 months of employment Gained access to SIEBEL and assisting customers Received consecutive R&R awards for best performance for 3 times Promoted as Floor Support for new teams and SME for existing teams Assisting Team Leader with reports using excelWorked in Sutherland Global Services PVT LTD as a Customer Support Representative from November 2016 to Aug 2017.Client : UBEREnvironment : Technical and Customer relationship environment.`Roles & Responsibilities:As a Customer Support Representative, I was involved in the following activities,1. Supporting UBER ANZ i.e. Australia and NewZealand with technical and email communication2. Building excellent relationships with clients.3. App enhancement and improvements with updates on multiple platforms. 4. Worked with the Quality department as an auditor.5. Ensuring every single communication will meet all the quality measures which are defined.6. Supporting the client for any policy flex issues.7. Assisting team members as an SMEAchievements:1. Received multiple recognition's from the client as a best customer support representative. 2. Received Kudos from the Account manager3. Promoted as Auditor/SME4. Received consecutive R&R Awards for three months as a best CSR and Quality analyst.TECHNICAL SKILLS/ACTIVITIESOperating System : Windows 7, Windows 8/8.1Languages : C, C++, JAVADatabases : My SQLTesting : Manual and Automation testingWeb Development : HTML, JavaScriptParticipated and achieved a certificate in Microsoft Azure Workshop held at our college.Participated in several technical events held at college.Took Part in Walks Held by Street Cause, Swetcha Foundations.Participated in Path Creators And Stood Outstanding, received commendation from the initiators.PERSONAL DETAILSName : Jammalamadaka Datta SaikrishnaFathers Name : Jammalamadaka Venkata RamanaMothers Name : Mallela AnuradhaNationality : Indian.Date of Birth : 04-05-1995Gender : Male.Hobbies : Listening to Music,, Researching on Cybersecurity, Networking Languages Known : English, Telugu and Hindi.Permanent Address : H.No.2348 BHEL OLD-MIG R.C.PURAM, HYDERABAD-32DECLARATIONI hereby declare that the information furnished above is true to the best of my knowledge. Date: 23-02-2022Place: HYDERABAD (Candidate's Name ) |
