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SHERYLLKELLYOrlando, FL Street Address  PHONE NUMBER AVAILABLE, EMAIL AVAILABLEPROFESSIONAL SUMMARYMedical Administrative Assistant with demonstrated experience working in office setting with keyboarding and data entry responsibilities. Strong knowledge of medical reception tasks, medical terminology, and paperwork processing requirements. Communicates clearly in person and on telephone.CERTIFICATIONSNHA Certified Medical Administrative Assistant August 2022NHA Certified Billing Coding Specialist August 2022NHA Basic Life support August 2022NHA Personability September 2022NHA Certified Electronic Health Records Specialist September 2022Notary May 2020SKILLSMicrosoft OfficeMicrosoft WordCase ManagementReceptionistData EntryCall management.Record preparation.Hospitality and accommodationProblem resolutionEXPERIENCECustomer Service Representative Charity & Love Orlando, FLApril 2010 - March 2012Greeted customers and communicated to assess needs.Documented, researched, and resolved customer service issues.Handled customer inquiries, payments, and service requests.Fielded incoming calls and communicated positively with callers.Answered customer inquiries to clarify account information, explain service offerings, or schedule services.Processed paperwork to complete new account setups and account closures.Scheduling Coordinator Orlando Health Orlando, FLFebruary 2000 - June 2008Managed schedules with daily bookings, availability determinations and rescheduling.Resolved scheduling conflicts with minimal oversight from managers.Worked from centralized office to schedule appointments for Eight+ staff across multiple locations.Covered daily office workloads with optimized staffing and resource allocation.EDUCATIONValencia College, Orlando, FL - Medical Office SpecialistSeptember 2022Columbia University, Orlando, FL  Bachelor of Arts, General StudiesJune 2018Phoenix University, Phoenix, Az - Associate Degree - Medical AdministrativeJune 2008