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Click here or scroll down to respond to this candidateCandidate's Name
Scottsdale, AZ Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLESOFTWARE QUALITY ASSURANCE PROFESSIONALPassionate QA professional with over 20 years of experience seeking a challenging position, within a software development organization, emphasizing on Quality Assurance with an objective towards establishing and maintaining test methodologies, processes, and standards.CORE COMPETENCIESSkillful at coaching & mentoring, process improvements, resource management, and test metrics. Expertise understanding of the Software Development Life Cycle - SDLC. Extensive experience with Test Strategy, Test Plans, Test Cases, Agile, SCRUM/Kanban, Test Management, and Release Planning. Experience with .Net, API, ETL, SQL, TDD, Azure, DevOps, Jira, Confluence, SAFe, Salesforce, Postman, SOAP UI, Git, XML, CI/CD, and test automation tools. Completed TechWell (formerly SQE) certified training seminars for: Systematic Software Testing, Web-Testing, and Testing Object-Oriented Software.WORK EXPERIENCE05/22 06/23 QA Test Manager Radix Software Scottsdale, AZSoftware Test manager of off-shore QA team located in Kosovo.Lead daily activities to evolve and mature the manual & automation testing methodology. Eliminated full-regression bottleneck by applying smaller & more frequent deployments.Implemented TestRail for test management and test case mapping increasing test coverage over 300%.Oversaw the adoption of Playwright test framework for E2E scripts. Initiated the use of Postman for API verifications and contract testing. Created test plans and test cases to coach junior testers on a daily basis providing training and working sessions to improve software testing skills.Created Testing Center of Excellence (TCoE) to standardize all forms of testing to ensure consistent testing activities across all projects and all teams. Collaborated with team members to enforce test standards.Developed Agile and DevOps competencies within the Quality Engineering team. Moved the engineering organization from weekly releases to multiple single-story deployments per day. Established DORA metrics to determine platform health and organizational efficiency.03/21 03/22 Senior QA Test Manager Kryterion, Inc. Phoenix, AZSr QA Manager supervising all Manual & Automation teams delivery of test artifacts in an Agile Scrum environment.Responsible for Release Manager duties and control of all deployments from lower-tiers through Production.Implemented Zephyr for test management and test case repository. Created dashboard and dynamic reports reflecting entire test effort over multiple cycles.Reduced Manual regression cycle from 2 weeks to 1 day. Improved Automation Full-Regression execution time by 50%. Created test plans and test cases to ensure maximum test coverage.Optimized Release cycle from every 6 weeks to every 2 weeks. Assisted all teams with Shift-Left concepts and best practices. Worked with Ops team to implement Site Reliability Engineering principles.Created DEV-QA test plan template utilized by all team members for all user-stories. Facilitated root-cause analysis for all defects discovered during development or identified in production.03/20 01/21 Test Manager American Express Phoenix, AZGlobal Loyalty & Benefits - QA Test Manager, responsible for overseeing and reporting on multiple SAFe agile Scrum team testing activities within Rally and Jira workflows.End-to-End and Release Testing Lead for Corporate Cards Bonus Reversal Program and Amazon Spend Cap for Prime and Core card members.Assisted Product Owners and Scrum Masters to define acceptance criteria and testing tasks. Ensured all documentation adheres to organizational methodology. Created and managed test data including card accounts and spend transactions to satisfy all test conditions within a billing cycle.Assisted with defining test data conditions and data-mapping between various systems. Responsible for all defect management activities.Supervised scrum teams to complete all testing tasks including test results documentation. Conduct daily status call with off-shore resources to align work efforts and testing objectives. Identify project risks and initiate mitigation actions until risks are resolved or accepted.Participated in all release train Project Initiative (PI) Planning ceremonies. Accountable to Directors and VPs for daily and weekly test project status updates.03/19 01/20 Technical Analyst III Dignity Health Phoenix, AZQuality Assurance advocate for complex integrations between web/mobile application teams and internal enterprise systems.Participated in the technical requirements analysis process, developing strong working relationships with platform vendor, building knowledge in assigned area of technical expertise, and effectively communicating across multiple teams and with all levels of management.Supported multiple projects within the NATIVE Mobile domain to build test plans that ensure functionality is testable, scalable, and repeatable. Served as test architect and designer to ensure the proper level of test coverage within each test cycle.Lead QA & Integration efforts for the release of the Dignity Health Video Visits platform. Performed UAT and build certification process for every release on both Android and iOS.Prepared integration testing plans and ensured the technical requirements and design solution meet the business needs through the use of SAFe methodology and release trains.06/18 03/19 Senior QA Analyst Republic Services Scottsdale, AZQA analyst working within CRM QA team as project lead for all Salesforce data-sync testing activities including data-mapping sessions and ETL verification.Assisted within Agile SCRUM/Kanban teams to support the application development and integration testing between Salesforce and other internal systems that support the companys daily operations.Reviewed user-stories, created test cases, and performed test execution. Oversaw API testing and CI/CD activities. Collaborated with Business Analysts and Developers to understand work in progress and ensure complete test coverage.Provided test results and metrics to team members. Responsible for improvement of QA standards and best-practices.03/17 03/18 Software QA Lead Solera Health Phoenix, AZAs the companys only QA resource, collaborated within an Agile SCRUM/Kanban environment leading approximately 20+ developers to apply Shift-Left testing concepts.Oversaw and orchestrated the creation of automated Java unit test cases and REST API test scripts by internal developers. Responsible for grouping test cases into logical groupings i.e., functional area, Smoke, Regression, and End-to-End for execution at desired intervals.Tested claims reconciliation for member benefits within the system. Assisted Product Owners and Business Analysts to refine Acceptance Criteria and ensure all solutions are testable with a clear definition of done.Lead the organization towards Test-Driven Development (TDD) and DevOps thru Continuous Testing principles.09/13- 03/17 QA Project Manager Aetna, Inc. Phoenix, AZQA Project Manager overseeing test team of approximately 15-20 members. Managed delivery of all QA activities over multiple delivery streams within the Medicaid line of business utilizing Waterfall and Agile methodologies.Implemented initiatives to provide efficiencies and promote repeatability & re-usability.Worked with all aspects pf Medicaid structure including; Intake, Claims Processing (PBR, Rules Engines), Service Provider interactions, and reporting at the State and National level.Provided all estimates for testing efforts. Responsible for capacity planning, resource allocation and assigning work. Created and maintained measurable metrics to communicate with stakeholders, and senior management on the progress of the project goals, and testing objectives.02/04- 09/13 Senior QA Test Lead United Health Group Phoenix, AZManaged various QA resources over multiple projects; responsible for creating efficient and effective testing strategies, test plans, test cases and test data sets.Assisted with all phases of testing; unit, integration, system/functional, regression, user-acceptance, & end-to-end. Extensive knowledge of verifying user-interfaces, database validation, data-mapping, ETL, & web-services testing.Assist with Operational Maintenance (OM) and researching issues in Production environment. Helped to organize, plan, and execute an organizational shift to Agile concepts and practices.Coordination of 90+ QA offshore & onshore team members. Developed team knowledge training and transfer to ensure subject matter experts and cross-training of team members. Estimated quality assurance required resources and effort.09/03 - 12/03 QA Test Engineer Motorola Computer Group Tempe, AZTesting telephony system in the AUDI A8 for the European market. Creating and executing test cases to verify proper functionality. System utilized Bluetooth wireless technology, GPS navigation and fiber optics for data transfer between devices.05/03 - 08/03 QA Test Analyst Vital Processing Tempe, AZAssisted with creation of test cases and validation of functional and technical specifications. Worked on web-based applications for merchants and banks to reconcile daily debit card transactions. Collaborated with developers to trouble-shoot potential issues prior to release. Entered issues into tracking system then verified fixes.12/02 - 05/03 QA Consultant Pulte Homes Phoenix, AZQuality Assurance consultant for clients web-based Service Request tracking system. Developed test cases and test scripts from Use Cases written by internal Business Analysts. Executed test scripts and entered defects into tracking system. Helped to establish standardized QA processes including templates, defect tracking requirements, and weekly test-cycle.07/02 - 12/02 QA Consultant STAR Administrative Services Phoenix, AZWorked to implement quality assurance processes within the development of Interactive Media Response system. Created test plans, test scripts, and test reports to document test effort and progress. Verified functionality worked per Functional Specification and Detailed Design documentation. Developed test data set to ensure repeatability of expected results.02/99 - 07/02 System Test Lead NCS Pearson Mesa, AZLead efforts to ensure the quality of web-based and client/server applications. Extensive skill and expertise in software testing and the software development life cycle (SDLC). Prepared test plans, test metrics, and status reporting. Monitored all test activities including writing and entering of defects into a tracking system, and supervision of team members participating in test activities. Developed automated test scripts that verified functionality worked as specified by written requirements. |
