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Click here or scroll down to respond to this candidateCandidate's Name
Cellular PHONE NUMBER AVAILABLEAugusta, GA Street Address
EMAIL AVAILABLESummaryProactive and people driven professional with years of increasingly responsible HR and finance experience. Proven ability to provide critical support in the development and implementations of HR strategies that achieve business results. Equally adept to optimizing performance through organizational change. Excellent in problem solving, multitasking and communication. Valued as an expert trouble shooter. Experienced in payroll management, job skill training, recruiting and retention.Professional BackgroundPatient Advisor, Parallon HCA Remote 8-2022 8-2023As a Patient Advisor I am responsible for working with customers to address inquiries and concerns related to patient accounts. Talk with customers.To obtain additional information to resolve inquiries. Reconcile accounts according to insurance contracts and submit/process correct contracts. ReviewAccounts for duplicate or charge errors, forwarding to audit, if necessary, update insurance information and request a rebill. Encourage payment fromFrom customers or set up payment arrangements and settlements. Identify problem accounts and escalate as appropriate. Analyze, process and index Correspondence via CWF, Maintain compliance with pool completion requirements. Maintain required productivity and QA standards, document in thePatient account record to identify actions taken on the account.PT Store Manager At Home Augusta GA Ensures all new hires are properly trained. The SM directs and schedules team members for their shifts and tasks on a daily and weekly basis, and adjusts the schedule as needed based on operational objectives. Trains and directs team members on proper Company policies and procedures and ensure compliance with Company policies and procedures, Manages the store in a manner designed to provide customers with a positive shopping experience in a neat, clean, and safe store while minimizing damage and shrink. Responsible for managing the store opening and closing process, which includes timely openings, operational readiness, merchandising troubleshooting, team management, and building, asset, and team security. Addresses team member and customer concerns and problems in the store.Access Coordinator, Out Pt. Scheduling, Medical Screener 2015 -2022Customer ServiceUniversity Hospital Augusta, GAAccess Coordinator, for Outpatient Services, Lab and Emergency DepartmentRegistration, for patients coming to the hospital, out-patient services. Responsible for registration makingsure, patients are comfortable prior to procedure. Briefly explaining the procedure and verifying thedoctors request for that specific procedure, the diagnosis, CPT and ICD-9 codes are correct. Making surethat the insurance benefits are verified prior to services. Explain insurance benefits and patientfinancial responsibility. Collect deductibles and co-pays. Covered front desk as the receptionist balancingincoming patients, answering phone lines and filling doctors request. Medical Screeners responsible forgreeting and screening hospital visitors and employees, at all entrances to the facility. Maintainapplicable visitation and end of life logs. Provided personal protective equipment and appropriateidentification to customers while enforcing visitation policy and procedures. Direct guest to theproper destination using maps and clear verbal directions. Outpatient Scheduler received inbound callsfrom patients and doctor office to schedule outpatient testing and outpatient surgery.Administrative Support Team P-T 2008 - 2015Macys, Augusta, GASupport team member for Operations, Human Resources and Payroll. We support for the store manager.in assisting with daily and monthly reports in regards to employee stats, credit reports, sales goal and assists with upcoming performance appraisals. Assist HR with reports dealing with attrition time andattendance. On boarding new hires, orientation, and training, we serve as a liaison betweenmanagement and employees by handling HR questions and resolving work-related issues to include butnot limited to Worker Compensation Reporting, Accident Reports and Safety. Assist employees withongoing training, and payroll related issues. Responsible for weekly payroll and payroll corrections forthe Augusta GA location, by verifying hours worked, off quota hours, and pay adjustments. Alsoperformed Macys daily operations opening /closing cash vault. Assist in other departments as needed.for additional support.Benefits Administrator 2009 to 9-2015ADP, Augusta GAWe administer Benefits for our Clients, Health Benefits, Life AD&D, STD, LTD and COBRA. We handleClients Annual Enrollments and New Hire enrollments. We train our clients administrators how tonavigate within the WFN software products as well as some carrier sites. We process all pending events,life events and employee changes. Work closely with benefit providers to resolve eligibility and vendorInvoicing issues. Serve as an employee advocate to benefit providers for claim issues. Mentor for newBenefit Representatives. Assist with the training of new Benefits Representatives as the teamsubject matter expert. Expanded escalation responsibilities to encompass Tier II supportresearch and assistance for entire team.Employee Service Center Representative ll to 2009 to 2012ADP, Augusta, GAResolve and coordinate MA Workforce Now Comprehensive HR Services client associates and managers using ADPs eTime, HRB, Pay eXpert, ezLM, NetSecure and Portal. Answer inquiries regarding company handbook and policies, basic benefit questions and questions regarding HR Services partners for services such as on-line training, relocation services employee perks website, and the Employee Assistance Program. Assist employees and managers with processing their payroll, entering time and attendance to include research with accruals, assist with trouble shooting with any technical issues in regards to ADP software. Assist Clients with their annual Benefit enrollment process. Work closely with HR Services, Relationship Managers, HR Consultants and PR Consultants to ensure client and employee satisfaction. Also responsible for participation in the development and documentation of processes and procedures, appropriate escalation of technology issues. Gives feedback to improve training programs and escalation client feedback on the solution, including products, services and service partners.Corporate HR Representative 2008 to 2009ADP Augusta, GAProvide high quality customer service to approximately 30, 000 geographically dispersed ADPAssociates, Managers and Field HR Support via phone and web to case resolution. Resolve functionalcases in a timely and professional manner. Escalates questionable issues to manager and ensures casesare closed within agreed service level. Delivered resolution via email, fax, and phone in a professionalexpedient and customer service-oriented manner to avoid the need for a follow up call and web to casesubmission. Ensures all cases are accurately classified and resolutions are provided timely. Document allresolution steps in Salesforce and set commitments to follow up on all future steps. Responsible forupdating on all department policies and procedures. Worked within established guidelines and gaveattention to detail to ensure minimal errors and unnecessary delays in case resolution.Access Coordinator Customer Service 2005 to 2008University Hospital Augusta, GAPhysicians locator call center operator, responsible for answering all calls to the general hospitalnumber. Directed calls to the patients rooms as well as other departments, and locating doctors.Promoted to the Access Department, Patient Information Desk located in the main lobby, primary dutieswere to direct our guest to patient rooms or patient services, answered incoming calls. Transferred toAccess Coordinator I. These duties included registration for patients coming to the hospital, in-patientand out-patient services. Responsible for the MRI Department, patient registration. Making surepatients are comfortable prior to procedure. Briefly explaining the procedure and verifying the doctorsrequest for that specific procedure, the diagnosis, CPT and ICD-9 codes are correct. Making sure that theinsurance benefits are verified any pre-certs are completed prior to services. Explained insurancebenefits and patient financial responsibility..EducationMechanical Drawing St Louis MOO'Fallon Technical School St. Louis, MOBusiness AdministrationO'Fallon Technical School St Louis, MOCosmetologyRedken School St Louis, MOAffiliationsAPA of the CSRA,Augusta GA Chamber |
